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Weekend Agent Support Representative Jobs in North Carolina

Victra Inc

Order Support Agent

Raleigh, NC

$18.25 - $24.25/hr

Occasionally speak with assigned account representatives on customer behalf * Communicate ... Order Support Agent to bring the following: * High School diploma required; Associates degree ...

Victra

Order Support Agent

Raleigh, NC · On-site

$16.50 - $22/hr

Occasionally speak with assigned account representatives on customer behalf * Communicate ... Order Support Agent to bring the following: * High School diploma required; Associates degree ...

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Weekend Agent Support Representative information

What is the difference between Weekend Agent Support Representative vs Customer Service Associate?

AspectWeekend Agent Support RepresentativeCustomer Service Associate
CredentialsHigh school diploma or equivalent; some roles may require basic technical skillsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, remote support, or in-office settings, primarily during weekendsRetail stores, call centers, or office settings, with varied shifts including weekends
Industry UsageTelecommunications, tech support, retail, and service industriesRetail, hospitality, telecom, and service sectors
Search & Comparison IntentFocuses on weekend-specific support roles with technical or customer service dutiesGeneral customer service roles across various industries, including weekends

The Weekend Agent Support Representative typically handles technical or customer support tasks during weekends, often requiring specific technical skills. Customer Service Associates provide general support across industries, with flexible shifts including weekends. Both roles involve customer interaction but differ mainly in technical requirements and work settings.

What are the most commonly searched types of Agent Support Representative jobs in North Carolina? The most popular types of Agent Support Representative jobs in North Carolina are:
What are popular job titles related to Weekend Agent Support Representative jobs in North Carolina? For Weekend Agent Support Representative jobs in North Carolina, the most frequently searched job titles are:
What job categories do people searching Weekend Agent Support Representative jobs in North Carolina look for? The top searched job categories for Weekend Agent Support Representative jobs in North Carolina are:
What cities in North Carolina are hiring for Weekend Agent Support Representative jobs? Cities in North Carolina with the most Weekend Agent Support Representative job openings:
Weekend Agent Support Representative jobs near you

Technical Support Representative

BI-Tek LLC

Charlotte, NC • On-site

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

About the Role:

Join BI-TEK LLC as a Technical Support Representative and become a vital part of our dynamic team in Charlotte, NC! In this role, you'll provide exceptional support to our clients, ensuring they have the tools and knowledge to succeed with our innovative technology solutions.

Responsibilities:

Provide timely and effective technical support to customers via phone, email, and chat.

Troubleshoot and resolve hardware and software issues for a diverse range of products.

Document and track customer interactions using our support ticketing system.

Collaborate with engineering teams to escalate complex issues and provide feedback.

Conduct product training sessions for customers to enhance their user experience.

Stay updated on product knowledge and industry trends to offer informed support.

Assist in creating and maintaining support documentation and FAQs.

Participate in team meetings to share insights and improve service processes.

Requirements:

High school diploma or equivalent; a degree in a related field is a plus.

Proven experience in a technical support or customer service role.

Strong problem-solving skills and the ability to work under pressure.

Excellent communication skills, both verbal and written.

Familiarity with troubleshooting methodologies and remote support tools.

Ability to work independently as well as part of a team.

Customer-centric attitude with a passion for technology.

Availability to work flexible hours, including evenings and weekends as needed.

About Us:

Founded over a decade ago, BI-TEK LLC is a leader in providing cutting-edge technology solutions to businesses across various industries. Our commitment to customer satisfaction and innovation has earned us a loyal client base and a reputation for excellence. Employees enjoy a collaborative work environment that fosters growth, creativity, and a strong sense of community.

Apply