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Weekend Agent Support Representative Jobs in Missouri

Americo

Bilingual Agent Support Associate

Saint Joseph, MO · On-site

$18 - $24.25/hr

As a Spanish-Speaking Bilingual Agent Support Associate , you will play a critical role in ... Represent Americo's values and service standards in every interaction. Qualifications Required ...

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All JobsAgent Support Representative JobsWeekend Agent Support Representative JobsWeekend Agent Support Representative Jobs in Missouri

Weekend Agent Support Representative information

What is the difference between Weekend Agent Support Representative vs Customer Service Associate?

AspectWeekend Agent Support RepresentativeCustomer Service Associate
CredentialsHigh school diploma or equivalent; some roles may require basic technical skillsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, remote support, or in-office settings, primarily during weekendsRetail stores, call centers, or office settings, with varied shifts including weekends
Industry UsageTelecommunications, tech support, retail, and service industriesRetail, hospitality, telecom, and service sectors
Search & Comparison IntentFocuses on weekend-specific support roles with technical or customer service dutiesGeneral customer service roles across various industries, including weekends

The Weekend Agent Support Representative typically handles technical or customer support tasks during weekends, often requiring specific technical skills. Customer Service Associates provide general support across industries, with flexible shifts including weekends. Both roles involve customer interaction but differ mainly in technical requirements and work settings.

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The most popular types of Agent Support Representative jobs in Missouri are:

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Cities in Missouri with the most Weekend Agent Support Representative job openings:

Weekend Agent Support Representative jobs near you

Lead Technical Support Representative

Kansas City, MO • On-site

MULTIVAC USA
Machinery Manufacturing • 501 - 1,000 employees
Learn more about MULTIVAC USAexternal

Full-time

Re-posted 25 days ago

Job description

This position is responsible for providing remote technical support to internal and external customers concerning complex mechanical, electronic, and operational aspects of machines and serves as a resource for other troubleshooting staff in the diagnosis and resolution of escalated issues. Independently develops and maintains technical documentation.

Time Utilization: This position will travel up to 20% of the time. Normal work schedule will be dependent on location, both with weekend coverage required on a rotating basis of 8:00am-4:00pm Saturday and Sunday. When weekends are worked, alternative days off of Thursday and Friday will be given. Position typically averages 45 hours per week for maximum troubleshooting support.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

  1. Serve as a lead troubleshooting resource for escalated technical issues
  1. Provide complex remote technical assistance to Field Service and Spare Parts teams, and customers by diagnosing and resolving a broad range of unique and complex mechanical, electronic, and operational issues using a variety of highly detailed technical documentation, acquired knowledge and personal experience, and drawing on other resources as necessary.
  1. Identifies equipment adjustments needed for proper operation and makes recommendations on adjustments that typically involve multiple variables.
  1. Actively partners with international headquarters to lead the resolution of quality issues and supports team members in the submission of quality issues in CRM
  1. Develop and maintain technical reference material for internal and external customers' use. Provide technical documentation to internal and external customers as necessary.
  1. Develop technical training materials to support our training goals for internal and external customers
  1. Periodically travel to participate in training or assist Field Service Technicians at client sites
  1. Perform other tasks as needed in support of internal and external customers

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Associate's degree in technical discipline and four years related experience in field service or manufacturing; or equivalent combination of education and experience.

Knowledge Required:

Solid knowledge of intricate mechanical, electronic, and operational aspects of machines including adjustment capabilities and variables. Solid understanding of the variety of machine options and their operation. Solid knowledge of and ability to clearly convey vacuum principles. Solid knowledge of a variety of sealing and forming techniques and operations.

Language Ability:
Ability to read and interpret documents such as technical documentation, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to interpret and communicate mechanical, electrical, and physics concepts and principles to a variety of audiences.

Employment Type: Full-Time

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