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Weekend Agent Support Representative Jobs in Massachusetts

Connexion Systems & Engineering, Inc.

Be Seen First

Customer Service Representative

Marlborough, MA · On-site

$18/hr

Customer Service Representative $18/hr | 9 Openings | Monday-Friday | Hybrid After Training | No Weekends We are immediately hiring 9 Customer Service Representatives for a growing consumer support ...

New

OCEANAIR Inc

Ocean Export Agent

Peabody, MA · On-site

$19.23 - $28.46/hr

The Ocean Export Agent I also supports sales efforts, assists with quotations, and collaborates ... The schedule for this role may include weekends on a rotational basis and may require holiday ...

Blitzy

Developer Support Engineer

Cambridge, MA · On-site

$152K/yr

They are seeking a Developer Support Engineer to serve as the technical front line for their ... agent-driven system works, enabling faster diagnosis over time • You represent the voice of the ...

Vinfen

Autism Support Broker

West Roxbury, MA · On-site

$27.68/hr

... weekend days as needed; may also need to be available by phone, text, or other forms of ... Agent (FEA) website and the monthly reports it produces. • Assists the family in the ...

Blitzy

Developer Support Engineer

Cambridge, MA · On-site

$75K - $135K/yr

Developer Support Engineer About Blitzy Blitzy is a Cambridge, MA based AI software development ... Collaboration on reliability improvements and agent behavior tuning * Representation of customer ...

Atlantic Aviation

Ramp Agent - Part Time

Concord, MA

$21/hr

Why You'll Love This Ramp Agent JobDid you ever want to work in aviation but didn't know how to ... weekends, holidays, and on-call duty In this position, you will provide aviation ground support ...

Topgolf

PT Service Support

Canton, MA

$14.75/hr

Day, night and weekend shifts are on the table, sure to satisfy both the part-time and full-time ... What You'll Need to Succeed as a Service Support Playmaker * A Positive Attitude - Because being a ...

Topgolf International, Inc.

PT Service Support

Canton, MA · On-site

$14.75/hr

Day, night and weekend shifts are on the table, sure to satisfy both the part-time and full-time ... What You'll Need to Succeed as a Service Support Playmaker * A Positive Attitude - Because being a ...

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All JobsAgent Support Representative JobsWeekend Agent Support Representative JobsWeekend Agent Support Representative Jobs in Massachusetts

Weekend Agent Support Representative information

What is the difference between Weekend Agent Support Representative vs Customer Service Associate?

AspectWeekend Agent Support RepresentativeCustomer Service Associate
CredentialsHigh school diploma or equivalent; some roles may require basic technical skillsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, remote support, or in-office settings, primarily during weekendsRetail stores, call centers, or office settings, with varied shifts including weekends
Industry UsageTelecommunications, tech support, retail, and service industriesRetail, hospitality, telecom, and service sectors
Search & Comparison IntentFocuses on weekend-specific support roles with technical or customer service dutiesGeneral customer service roles across various industries, including weekends

The Weekend Agent Support Representative typically handles technical or customer support tasks during weekends, often requiring specific technical skills. Customer Service Associates provide general support across industries, with flexible shifts including weekends. Both roles involve customer interaction but differ mainly in technical requirements and work settings.

What are the most commonly searched types of Agent Support Representative jobs in Massachusetts?

The most popular types of Agent Support Representative jobs in Massachusetts are:

What are popular job titles related to Weekend Agent Support Representative jobs in Massachusetts?

For Weekend Agent Support Representative jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Weekend Agent Support Representative jobs in Massachusetts look for?

The top searched job categories for Weekend Agent Support Representative jobs in Massachusetts are:

What cities in Massachusetts are hiring for Weekend Agent Support Representative jobs?

Cities in Massachusetts with the most Weekend Agent Support Representative job openings:

Weekend Agent Support Representative jobs near you
Infographic showing various Weekend Agent Support Representative job openings in Massachusetts as of July 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Remote Tax Customer Support Representative - Seasonal | US [For Pooling]

Peak Support LLC

Cambridge, MA • On-site

$17.50 - $23.75/hr

Full-time

Posted yesterday

New

Job description

Description:


Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking Remote Tax Customer Support Representative - Seasonal to join our team in the U.S.


About The Role


We are looking for a Tax Customer Support Representative T1 - Seasonal to provide a broad spectrum of support to our customers. You are the first line of defense, helping US taxpayers navigate through one of the most challenging times of the year. You will be responsible for providing world-class product support to our customer base, without providing tax advice. We help our customers navigate our app and provide resources to answer any questions via live chat and email.


What you’ll do:

  • Answer customers' concerns in a quick and accurate manner via email and live chat, providing product support without tax advice.
  • Participate in meetings and provide feedback.
  • Expectation to cover evenings and weekends on a schedule within the tax season.
Requirements:


We're looking for candidates with:

  • 3 years of experience in a customer-facing role, including proficiency with live chat and ticketing platforms.
  • A strong ability to work within customer service metrics, such as CSAT (Customer Satisfaction) and First-Time Response SLAs (Service Level Agreements).
  • Exceptional written communication skills, with the ability to guide customers through complex issues clearly and effectively—without providing tax advice.
  • A proactive approach to sharing insights and suggestions on improving processes and enhancing customer experience.
  • Prior tax experience—ideally having worked at a tax firm or possessing a strong understanding of federal and state tax regulations.
  • Comfortable working with Personally Identifiable Information (PII) and Tax Return Information (TRI), maintaining the highest standards of confidentiality.
  • Strong emotional intelligence, including the ability to self-regulate, demonstrate empathy, and be self-aware in customer interactions.
  • Strategic judgment when making decisions, balancing immediate customer needs with long-term goals and organizational priorities.
  • Outstanding verbal communication skills, including active listening and the ability to communicate information clearly and effectively.
  • An authentic curiosity for who we are as a company and the future we are creating for the U.S. taxpayer.


Work from Home PLUS


Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.


Peak Support has built a culture and a set of processes that support the success of our remote team members. When we can, we get together in person. We believe that building offline relationships is critical to successful online work.