Weekday User Access Administrator Jobs in Addison, IL

Job Summary:
Trinity United Church of Christ is seeking an IT & Digital Systems Manager to provide leadership and oversight for the church’s technology systems. This role involves planning, implementing, and managing the entire technology ecosystem, ensuring reliable and secure technology services while supporting staff and aligning IT systems with the church’s mission.
Responsibilities:
• Oversee configuration, installation, maintenance, and support of LAN/WAN systems and network infrastructure.
• Ensure performance, reliability, and security of servers, firewalls, switches, and connectivity systems.
• Maintain system documentation, network diagrams, and configuration records.
• Partner with Managed Service Provider (ProviNET) to monitor infrastructure and resolve issues.
• Initiate and manage IT service tickets and ensure timely resolution of technical issues.
• Serve as primary liaison with all third-party IT vendors and service providers.
• Manage the relationship and service agreement with ProviNET, including performance and contract oversight.
• Coordinate system upgrades, maintenance, and infrastructure improvements.
• Evaluate and recommend new technologies, tools, and service providers.
• Oversee vendor-supported systems including security platforms, telecommunications, and cloud services.
• Administer and manage core systems including Microsoft 365, email, cloud applications, and user access.
• Oversee licensing, provisioning, and deactivation of software (e.g., Adobe, Dropbox, SurveyMonkey, Constant Contact).
• Act as system administrator for key platforms, ensuring proper access, usage, and governance.
• Serve as escalation point for church management systems (ACS / Ministry Platform).
• Maintain secure credential management and oversee transition of system access and passwords.
• Manage and support cloud-based phone systems (e.g., 8x8), including moves, adds, and changes.
• Troubleshoot communication system issues and coordinate vendor support.
• Oversee implementation of new communication tools such as DialMyCalls.
• Ensure reliable communication systems across multiple facilities.
• Oversee implementation and management of cybersecurity tools and protocols.
• Administer security awareness platforms (e.g., phishing simulations and training tools).
• Manage personal data protection tools for staff (e.g., Ironwall, Incogni).
• Ensure compliance with data protection best practices and minimize organizational risk.
• Monitor system vulnerabilities and coordinate mitigation efforts with vendors.
• Provide administrative oversight of websites, domains, and hosting platforms.
• Coordinate with Media and Ministry teams supporting streaming, mobile apps, and content platforms.
• Ensure continuity and access to platforms such as websites, streaming tools, and digital media systems.
• Maintain visibility into all online tools used across ministries.
• Provide onboarding and ongoing training for staff on IT systems and tools.
• Offer troubleshooting support and guidance on best practices.
• Equip ministry leaders and staff to effectively use technology resources.
• Identify opportunities to improve systems, workflows, and technology efficiency.
• Lead implementation of new tools and systems aligned with organizational needs.
• Support long-term IT planning and digital transformation initiatives.
• Perform other duties as assigned.
Qualifications:
Required:
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent technical training and professional experience.
• Strong knowledge of network administration, cloud-based systems, and telecommunications.
• Experience managing vendors and outsourced IT service providers.
• Proficiency in systems administration, software licensing, and user access management.
• Solid understanding of cybersecurity principles and data protection practices.
• Excellent problem-solving and organizational skills.
• Ability to manage multiple projects and priorities simultaneously.
• Strong communication skills to effectively train, support, and collaborate with staff and ministry leaders across varying levels of technical ability.
Company:
Founded in 1961, the company is headquartered in Chicago, USA, with a team of 51-200 employees. The company is currently Growth Stage.