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Position Overview

The Office Manager will play a key role in ensuring the daily operations of our showroom and office run efficiently. As the primary point of contact for both prospective and current clients, the Office Manager will be responsible for greeting visitors, answering inquiries, and walking clients (high-end homeowners investing in kitchen and bath remodeling) through the showroom.

This individual acts as the face of City Kitchen & Bath, delivering an exceptional customer experience while supporting the owner with administrative, design, and operational tasks. The role requires excellent communication skills, a proactive mindset, and a passion for home design and client service.

Key Responsibilities

Customer Interaction

• Greet and welcome visitors to the showroom in a friendly and professional manner.

• Guide prospective clients through the showroom, explaining products, finishes, and service options in detail.

• Field and manage inquiries via phone, email, and in-person visits, ensuring timely and accurate responses.

• Keep the owner informed of all client activities, leads, and showroom traffic.

• Support a seamless client journey from initial consultation through follow-up scheduling.

Administrative & Project Support

• Prepare and organize initial contract paperwork for new and ongoing projects.

• Maintain client records, contracts, and files in an organized, easily accessible system.

• Manage scheduling, showroom appointments, and customer follow-ups to ensure smooth timelines.

• Track office supplies, marketing materials, and showroom samples.

• Assist with general office administration, including filing, invoicing, and correspondence during downtimes.

Communication & Coordination

• Act as a liaison between clients, vendors, suppliers, and the owner to ensure all client needs are met promptly.

• Coordinate deliveries, samples, and vendor communications related to active projects.

• Maintain professional, courteous relationships with all partners and clients.

• Communicate updates on project timelines, design changes, or material availability.

Showroom & Office Management

• Keep the showroom organized, presentable, and client-ready at all times.

• Maintain an up-to-date product library (cabinet samples, tile boards, fixture catalogs).

• Take initiative to improve showroom displays and client flow experience.

• Ensure all marketing materials, brochures, and design samples are replenished and neatly arranged.

Qualifications

Experience

• Minimum 2+ years in office administration or client-facing roles within home design, remodeling, construction, or real estate and quicbooks.

• Experience working for kitchen & bath design centers, tile suppliers, or interior design showrooms (e.g., Ferguson’s, Mosaic Tile, Reico, etc.) preferred.

• Understanding of home renovation concepts, materials, and trends.

Skills

• Proficient in Quickbooks, Microsoft Office Suite (Word, Excel, Outlook)

• Excellent communication and customer service skills.

• Organizational precision with strong attention to detail.

• Ability to manage multiple priorities in a fast-paced design/build environment.

• Familiarity with CRM or project management tools (HubSpot, Buildertrend, or similar) is a plus.

Personal Attributes

• Self-motivated, proactive, and resourceful with minimal supervision.

• Strong time management skills and ability to meet deadlines.

• Professional appearance, friendly demeanor, and client-focused attitude.

• Team-oriented mindset with ability to collaborate effectively with the owner and field staff.

Compensation

• Competitive salary commensurate with experience and design capability.

• 1 week paid time off after 6 months and each year ongoing.

• Opportunity for professional growth within an expanding design/build firm.