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Website Support Jobs in Virginia (NOW HIRING)

CTR

Customer Support Coordinator

Hampton, VA · On-site

$18.75/hr

CTR Group is seeking a Customer Support Coordinator with an established Manufacturing Company ... If you enjoy being a part of a great team, apply today and check out our website for more ...

Media Trust

Operational Support Analyst

Mclean, VA · On-site

... websites, apps, and advertising environments. Position Overview The Analyst within the Media ... Respond promptly to incoming support tickets and internal communications via JIRA, Slack, and email ...

Keiter

Marketing Support Assistant

Glen Allen, VA · On-site

$22/hr

Support the creation and distribution of newsletters, invitations, marketing sheets, presentations, biographies, and other marketing materials. * Assist with website updates, professional photography ...

Roanoke College

IT Support Specialist

Salem, VA · On-site

... IT website and IT self-service knowledge base, to support clear communication and user self-support. • Coordinate and oversee IT-related events, ensuring effective planning, logistics ...

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Website Support information

What is website support?

Website support refers to the services and assistance provided to maintain, troubleshoot, and optimize websites. This can include tasks such as fixing technical issues, updating content, ensuring security, resolving user problems, and keeping the website running smoothly. Website support professionals may work with website owners, businesses, or organizations to ensure their online presence is reliable and up-to-date. They often use various tools to monitor site performance and address any issues that arise quickly. Effective website support helps prevent downtime and ensures a positive experience for website visitors.

What are the key skills and qualifications needed to thrive as a website support specialist?

To thrive as a Website Support specialist, you need a solid understanding of web technologies, troubleshooting, and customer service, often supported by experience or certifications in web development or IT support. Familiarity with content management systems (CMS), ticketing platforms, and basic HTML/CSS is typically required. Strong communication, patience, and problem-solving abilities help you address user issues effectively and build positive client relationships. These skills are essential for ensuring websites run smoothly, minimizing downtime, and delivering a seamless user experience.

What are some common challenges faced by website support professionals, and how can they effectively manage them?

Website support professionals often encounter challenges such as troubleshooting diverse technical issues across various browsers and devices, handling urgent requests, and communicating complex solutions to non-technical users. To manage these challenges effectively, it's important to stay updated on web technologies, use clear communication, and prioritize tasks based on urgency and impact. Collaborating closely with developers and content teams also helps ensure that recurring issues are addressed at the source, reducing repeat support tickets.

What is the difference between Website Support vs Web Developer?

AspectWebsite SupportWeb Developer
Primary RoleMaintains and troubleshoots existing websitesDesigns, develops, and builds new websites
Skills & CertificationsBasic HTML, CSS, troubleshooting skills, customer serviceProgramming languages (JavaScript, PHP, etc.), coding certifications, design skills
Work EnvironmentSupport teams, client sites, help desksDevelopment teams, tech companies, agencies
Typical TasksBug fixing, updates, user supportCreating new features, coding, testing

Website Support focuses on maintaining and troubleshooting existing websites, ensuring smooth operation and user satisfaction. Web Developers, on the other hand, are responsible for creating and building new websites or features. While both roles require some technical skills, Web Developers typically have more advanced coding expertise. Understanding these differences helps employers and job seekers find the right fit for their needs.

Website Support jobs near you
Infographic showing various Website Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Program Support Specialist

Edj Associates, Inc.

Washington, VA • Hybrid

Contractor

Posted 14 days ago

Job description

This is a month-to-month assignment for a six-month period. The position is hybrid, with the potential to be onsite full-time at NSF headquarters in Alexandria, Virginia.

The Program Support Specialist will provide daily administrative and programmatic support to the National Science Foundation to facilitate the peer review process. The employees will work closely with their assigned NSF Program Director/s to identify technical and commercial experts to participate on scientific review panels and provide feedback on grant proposals. The Program Support Specialist will enter key data into NSF systems, create and manage all supporting documents for their assigned review panels, and assist the Program Director/s by reviewing proposal budgets and drafting the review analysis required to support the eventual NSF award or decline decision for each proposal. In addition to facilitating the peer review process, the Program Support Specialist will provide other administrative and technical services to the client upon request, including maintaining tracking spreadsheets and calendars, conducting data analysis, preparing reports and presentations, planning and supporting small and medium sized meetings, and corresponding with grantees and reviewers via email and telephone regarding all aspects of the review process and grants management.
Typical Duties /Responsibilities
Assist NSF Program Directors with identifying and recruiting qualified peer reviewers using NSF databases and internet searches.
  • Perform data entry into NSF systems to support review process, and management of affiliated paperwork.
  • Communicate daily via phone and email with potential reviewers.
  • Draft and review all documents associated with assigned panels, including review analyses and screening reviewer comments.
  • Prepare materials and correspondence upon request, and review/suggest edits for key NSF documents and websites.
  • Review award budgets for compliance with program requirements.
  • Plan and support small and medium sized meetings to occur at NSF.
  • Perform data queries on NSF systems and update/maintain key tracking spreadsheets and calendars.
  • Prepare reports and presentations upon request.
  • Conduct compliance screening on incoming proposals.
  • Assist with individual administrative and data analysis projects as needed.
  • Other duties as assigned.

        Education: Bachelor's degree in engineering, Physical Sciences, Information Technology, Computer Science, or Education.
        Experience: Three years' professional and/or administrative experience in office environment.
Skills/Knowledge: Excellent verbal and written communication skills; Proficient with use of Microsoft Office, especially Excel, Access and Outlook email and calendar functions.  Experienced querying experience strongly preferred. Detail-oriented, problem-solver, 

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