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Webex Calling Consulting Engineer Jobs (NOW HIRING)

Core BTS, Inc.

Senior Voice Engineer

Indianapolis, IN · Hybrid

The Senior Voice Engineer is responsible for the administration, support, implementation, and ... Working knowledge of Webex Calling PSTN models, including cloud PSTN, Cloud Connected PSTN, Cisco ...

Labcorp

Senior Voice Engineer

Burlington, NC · Hybrid

$87K - $119K/yr

Deploy and support Cisco Webex Calling and Webex App, including hybrid and cloud integrations ... Mentor junior engineers and provide technical leadership on voice projects. * Participate in vendor ...

Labcorp

Senior Voice Engineer

Durham, NC · On-site

$101K - $138K/yr

Deploy and support Cisco Webex Calling and Webex App, including hybrid and cloud integrations ... Mentor junior engineers and provide technical leadership on voice projects. * Participate in vendor ...

Robert Half

Telecom Engineer

San Ysidro, CA · On-site

$39.59 - $45.84/hr

We are looking for a Telecom Engineer to support a healthcare organization in San Diego, California ... Webex Calling environments. • Support site-by-site voice platform rollouts as part of the ...

Labcorp

Senior Voice Engineer

Durham, NC · Hybrid

$101K - $138K/yr

Deploy and support Cisco Webex Calling and Webex App, including hybrid and cloud integrations ... Mentor junior engineers and provide technical leadership on voice projects. * Participate in vendor ...

Central Health

Unified Communications Engineer

Administer and engineer enterprise cloud-based Unified Communications platforms, including Cisco Webex Calling, Webex Contact Center, and Webex Connect, using Cisco Control Hub. * Design, configure ...

Focused HR Solutions

Network Engineer 1.19

Dover, DE · Hybrid

$65 - $77/hr

This job is Hybrid in Dover, DE Our direct client has an opening for a Network Engineer 1459 This ... Daily administration and Add/Move/Changes to Webex Cloud Calling area of Webex Control hub.

Focused HR Solutions

Network Engineer 1.19

Dover, DE · On-site

$65 - $77/hr

This job is Hybrid in Dover, DE Our direct client has an opening for a Network Engineer 1459 This ... Daily administration and Add/Move/Changes to Webex Cloud Calling area of Webex Control hub.

JS Consulting

Webex Engineer

Martinez, CA · On-site

Job Title- Webex Engineer Project Location -Onsite in Martinez, CA. Duration- 12+ months contract Visa- USC The project needs to move much faster The requirement is for the engineer that has done the ...

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All JobsWebex Calling Consulting Engineer Jobs

Webex Calling Consulting Engineer information

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$10

$47

$87

How much do webex calling consulting engineer jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for webex calling consulting engineer in the United States is $47.09, according to ZipRecruiter salary data. Most workers in this role earn between $35.82 and $60.82 per hour, depending on experience, location, and employer.

What is the difference between Webex Calling Consulting Engineer vs Network Engineer?

AspectWebex Calling Consulting EngineerNetwork Engineer
CertificationsCCNA, CCNP, Webex certificationsCCNA, CCNP, Cisco certifications
Work EnvironmentTelecommunications, collaboration solutionsNetworking infrastructure, data centers
Industry UsageUnified communications, collaboration servicesIT infrastructure, enterprise networks

The Webex Calling Consulting Engineer focuses on designing and implementing Cisco Webex Calling solutions, emphasizing collaboration and communication tools. In contrast, a Network Engineer manages broader network infrastructure, including routing, switching, and security. While both roles require Cisco certifications and technical expertise, the Consulting Engineer specializes in Webex platforms, whereas the Network Engineer handles overall network health and performance.

How does a Webex Calling Consulting Engineer typically collaborate with clients and internal teams during solution deployments?

A Webex Calling Consulting Engineer works closely with both clients and cross-functional internal teams such as project managers, network engineers, and technical support staff. They are responsible for gathering client requirements, designing customized calling solutions, and ensuring smooth implementation. Collaboration often involves leading technical workshops, troubleshooting deployment issues, and providing ongoing support or training. Effective communication and teamwork are essential, as the role bridges the gap between client expectations and technical execution.

What does a Webex Calling Consulting Engineer do?

A Webex Calling Consulting Engineer specializes in designing, deploying, and supporting Webex Calling solutions for businesses. They work closely with clients to understand their communication needs, configure cloud-based calling systems, and integrate Webex Calling with existing IT infrastructure. Their responsibilities also include troubleshooting technical issues, providing training, and ensuring optimal system performance. Consulting Engineers play a crucial role in helping organizations transition from traditional phone systems to modern, cloud-based unified communications.

What are the key skills and qualifications needed to thrive as a Webex Calling Consulting Engineer, and why are they important?

To thrive as a Webex Calling Consulting Engineer, you need deep knowledge of VoIP technologies, unified communications, networking fundamentals, and a relevant degree or certifications like CCNA Collaboration or Cisco Webex certifications. Familiarity with Cisco Webex Calling, Unified Communications Manager, SIP protocols, and related deployment and troubleshooting tools is essential. Strong problem-solving, communication, and client management skills help you deliver solutions and build trust with stakeholders. These competencies are crucial for successfully designing, implementing, and supporting complex cloud communication systems in diverse enterprise environments.

Senior Voice Engineer

Core BTS, Inc.

Indianapolis, IN • Hybrid

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

The Senior Voice Engineer is responsible for the administration, support, implementation, and ongoing optimization of Cisco-based voice and Unified Communications, Cisco Webex Calling, and cloud voice collaboration solutions within a managed services environment. This role supports multiple customer environments and requires a strong technical expertise, excellent troubleshooting skills, and the ability to work effectively with clients, internal teams, and vendors. The engineer will play a key role in ensuring high availability, performance, and customer satisfaction across voice and contact center platforms.

The ideal candidate has hands-on experience with Cisco collaboration technologies, CUCM device management, Webex Calling administration, PSTN and SIP troubleshooting, contact center support, and ITIL-aligned service delivery in an SLA-driven support organization.

Essential Duties
  • Design, deploy, administer, and support Cisco voice and collaboration solutions across managed services customers
  • Provide operational support for Cisco Unified Communications platforms, including incident response, problem resolution, and service requests
  • Support and maintain Cisco Contact Center solutions, including Webex Contact Center and Cisco UCCX
  • Configure and support Cisco Unified Communications Manager (CUCM), Unity Connection, gateways, and SIP integrations
  • Administer and support InformaCast for mass notification and emergency communications
  • Perform proactive monitoring, capacity planning, and system health checks in a managed services model
  • Troubleshoot complex voice, call routing, and QoS issues across LAN/WAN environments
  • Participate in customer onboarding, migrations, upgrades, and platform lifecycle management
  • Create and maintain technical documentation, standard operating procedures, and network diagrams
  • Collaborate with NOC, engineering, and service delivery teams to meet SLAs and customer expectations
  • Provide technical guidance and mentoring to junior engineers as needed
  • Participate in oncall rotation and afterhours support as required by managed services commitments
Required Knowledge, Skills, and Abilities
  • 5+ years of experience supporting Cisco voice and collaboration solutions
  • Proven experience working in a managed services environment supporting multiple customers
  • Handson experience with CUCM, Webex Contact Center, Cisco UCCX, InformaCast, and CUBE
  • Strong experience with Cisco CUCM, Unity Connection, SIP, and voice gateways
  • Working knowledge of Webex Calling PSTN models, including cloud PSTN, Cloud Connected PSTN, Cisco Calling Plans, Local Gateway, SIP trunks, number porting, DID management, carrier routing, and emergency calling considerations.
  • Solid understanding of networking fundamentals including TCP/IP, QoS, VLANs, and WAN technologies
  • Strong analytical, troubleshooting skills, documentation and ability to resolve complex, multilayer issues
  • Excellent written and verbal communication skills with both technical and nontechnical audiences
  • Ability to work in an SLA-driven managed services model with strong ticket ownership, customer updates, and escalation discipline.
  • Experience with Cisco Webex Calling Dedicated Instance or hybrid Cisco cloud voice deployments.
  • Experience with Microsoft Teams Phone or hybrid Cisco and Microsoft collaboration environments.
  • Experience supporting Cisco UC platforms on VMware or other virtualization technologies.
  • Familiarity with monitoring and alerting tools such as LogicMonitor, BigPanda, Control Hub analytics, or similar platforms.
  • Experience using Wireshark, packet captures, Cisco RTMT, Control Hub troubleshooting, call history, analytics, and Cisco TAC engagement for incident resolution.
  • Exposure to automation or scripting such as PowerShell or Python in support or operational contexts.
  • Prior experience working for a Managed Services Provider (MSP), NOC, or outsourced IT support organization.
  • CCNA or equivalent Cisco voice, network or collaboration experience
  • CCNP Collaboration, Webex Calling, Webex Contact Center, or cloud voice training
In addition to base salary, this role is eligible for discretionary bonus plan based on company and individual performance. Compensation decisions are dependent on the facts and circumstances of each candidate, including experience and location.
Benefits
You'll love working at NRI not just for the usual benefits, but for our environment and culture!
You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.
You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.
You'll work with large, sophisticated, and progressive clients throughout North America.
We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.
Notices
The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
NRI North America is proud to be an Equal Opportunity/Affirmative Action employer.
NRI North America will accept applications on an ongoing basis.
NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.
If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com.

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