Web Tech Support Jobs in Houston, TX (NOW HIRING)

Job Summary:
Foxconn Industrial Internet is seeking an IT System Administrator to maintain and optimize their internal IT infrastructure. This role involves providing technical support for on-premises environments, ensuring smooth operation of desktop, network, servers, and communication systems.
Responsibilities:
• Provide day-to-day production IT related support such as shopfloor control system, SQL DB, server, desktop, software, account setup, Zebra printer, barcode label design and relevant operation requests.
• Provide internal desktop maintenance support and basic network maintenance, including troubleshooting and resolving issues related to DHCP/DNS.
• Provide IT support to users on hardware, wired and wireless network, application
• Respond promptly to and resolve Microsoft 365 issues at users’ level; Collaborate with Microsoft 365 admin on issue resolution.
• Manage and maintain on-premises domain controllers and deploy/optimize policies.
• Participate in the design and optimization of the architectural framework for various company application systems and maintenance platforms.
• Collaborate with the IT team to assist with other IT operations-related tasks as needed.
• Maintain and update network infrastructure components such as network devices, servers, UPS, server rooms, cabling per site.
• Provide internet service and control/monitoring web activities.
• Maintain MS Active Directory domain infrastructure, DHCP service, DNS service, file server, sftp (ftp)server.
• Maintain and configure the Windows update and antivirus system.
• Respond to urgent network alerts during business hours and off-hours, with pre-assigned on-call schedule, to prevent and minimize downtime.
• Support Phone System and IP Phone (Cisco IP Phone Call Manager)
• Provide Data Backup/Restore Support
• Prepare to learn and take on new and emerging IT-related job functions, cloud, AI, and cybersecurity compliance, under management’s guidelines.
• Report and escalate issues to the IT manager in a timely manner.
• Participate IT meeting/discussion to update project/ticket/assignment status.
Qualifications:
Required:
• Strong technical expertise in IT infrastructure maintenance and optimization.
• Proactive problem-solving skills.
• Ability to collaborate effectively within a team.
• Day-to-day production IT related support including shopfloor control system, SQL DB, server, desktop, software, account setup, Zebra printer, barcode label design.
• Internal desktop maintenance support and basic network maintenance, including troubleshooting and resolving issues related to DHCP/DNS.
• IT support to users on hardware, wired and wireless network, application.
• Promptly respond to and resolve Microsoft 365 issues at users’ level.
• Manage and maintain on-premises domain controllers and deploy/optimize policies.
• Participate in the design and optimization of the architectural framework for various company application systems and maintenance platforms.
• Collaborate with the IT team to assist with other IT operations-related tasks as needed.
• Maintain and update network infrastructure components such as network devices, servers, UPS, server rooms, cabling per site.
• Provide internet service and control/monitoring web activities.
• Maintain MS Active Directory domain infrastructure, DHCP service, DNS service, file server, sftp (ftp) server.
• Maintain and configure the Windows update and antivirus system.
• Respond to urgent network alerts during business hours and off-hours, with pre-assigned on-call schedule.
• Support Phone System and IP Phone (Cisco IP Phone Call Manager).
• Provide Data Backup/Restore Support.
• Prepare to learn and take on new and emerging IT-related job functions, cloud, AI, and cybersecurity compliance.
• Report and escalate issues to the IT manager in a timely manner.
• Participate in IT meeting/discussion to update project/ticket/assignment status.
• Familiarity with Microsoft OS, Windows 10, Windows 11, Windows Server 2016 and beyond, MS Office suites, Microsoft 365 client, MS SQL.
• Good understanding/experience of network infrastructure on topologies, protocols, LAN/WAN, routing/switching concepts.
• Good understanding/experience of cybersecurity and related tools, firewall concept, Cisco, MS MDE EDR, Fortinet FortiGate, Symantec.
• Network monitoring and management tools experience.
• Experience with HP ProLiant servers, HP desktop, laptop, network printer/scanner/copier.
Company:
Foxconn II is part of Foxconn established in Taiwan in 1974, the world’s largest electronics manufacturer company. Founded in 1974, the company is headquartered in , , with a team of 51-200 employees. The company is currently .