Web Support Assistant Jobs in Virginia (NOW HIRING)

Internet/Web Design & Content – Junior, Mid-Level & Senior (3 Openings)

Summary:
We are hiring for three (3) Internet/Web Design and Content positions at the Junior, Mid-Level, and Senior levels. These roles support the design, development, content management, accessibility, administration, and ongoing improvement of enterprise websites and web applications. Candidates will work with Drupal, HTML, SharePoint, web analytics, graphics, usability, and Section 508 accessibility requirements. Senior-level candidates will provide technical leadership for web applications, accessibility assessments, web technologies, and support activities.

Location:
Washington, DC or Gaithersburg, MD

Salary:

• Junior/Mid-Level: Up to $112,000
• Senior-Level: Up to $144,000

Clearance:
Q Clearance required where applicable.

Education:
Bachelor’s degree from an accredited university or college in a technical discipline such as Information Technology, Computer Science, Web Development, Digital Media, Graphic Design, or a related field.

Three (3) Openings:

Junior Internet/Web Design Specialist:

• Minimum of four (4) years of experience developing and providing content for organizational websites.
• Experience with web page design, Drupal, and HTML.
• Experience editing website content and gathering and researching information.
• Experience creating, editing, and modifying graphics for websites.
• Experience designing web pages focused on optimal user experience.
• Experience testing and improving website usability and performance across multiple browsers.
• Knowledge of web design technologies, techniques, and tools such as Adobe Photoshop and Illustrator.
• Experience supporting SharePoint administration, including developing and maintaining content, updating sites, managing permissions, and supporting users.
• Experience providing SharePoint user support and training.
• Knowledge of Section 508 compliance and web accessibility requirements.
• Experience creating or remediating accessible documents, including fillable forms.
• Ability to assist and train users on Section 508 accessibility questions and issues.

Mid-Level Internet/Web Content Manager:

• Minimum of four (4) years of experience developing and managing content for organizational websites.
• Experience with web page design, Drupal, and HTML.
• Experience editing website content and researching and gathering information.
• Experience implementing content strategy and web content best practices.
• Knowledge of Search Engine Optimization (SEO) principles and practices.
• Experience using Google Analytics or similar web analytics tools to analyze website performance and visitor behavior.
• Experience conducting website quality and functionality testing, including cross-browser and mobile device testing.
• Experience evaluating overall website usability and user experience.
• Experience creating, updating, and modifying graphics and photos for websites.
• Experience supporting SharePoint administration, including content management, site updates, permissions, and user support.
• Experience training and supporting SharePoint users.
• Knowledge of Section 508 compliance and accessibility requirements for websites and applications.
• Experience creating and remediating accessible documents, including fillable forms.
• Ability to train and assist users with Section 508 questions and accessibility issues.

Senior Internet/Web Application Specialist:

• Minimum of six (6) years of experience developing, implementing, and maintaining web-based application systems.
• Experience monitoring and supporting organizational websites using Drupal, Internet, and client-server technologies.
• Strong experience with database development, technical programming, web design, and day-to-day web application operations.
• Experience analyzing and integrating new web products and technologies with existing web applications to improve functionality, usability, and design.
• Experience researching technical problems, developing recommendations, and implementing improvements to web applications.
• Experience troubleshooting existing and newly developed web applications and coordinating with appropriate technical resources to resolve issues.
• Knowledge of web development technologies and programming languages such as HTML and Java.
• Experience serving as a technical web lead or senior web subject matter expert.
• Experience managing and coordinating web support activities.
• Experience preparing weekly support status reports, technical assessments, project updates, and recommendations.
• Experience providing technical assessments and recommendations for web-related activities and projects.
• Strong knowledge of Section 508 compliance and accessibility requirements for websites and applications.
• Experience managing website accessibility assessments, data calls, and accessibility reporting activities.
• Ability to provide technical leadership, guidance, and mentoring to web development and content teams.

Preferred Certifications:

• DHS Trusted Tester Certification
• IAAP Certified Professional in Accessibility Core Competencies (CPACC)
• IAAP Web Accessibility Specialist (WAS)
• Adobe Certified Professional – Photoshop
• Adobe Certified Professional – Illustrator
• Microsoft Certified: SharePoint or Microsoft 365 certification
• Microsoft Certified: Power Platform Fundamentals
• Drupal certification or Acquia certification
• Google Analytics Certification
• CompTIA IT Fundamentals or equivalent
• Certified ScrumMaster (CSM)
• PMI Agile Certified Practitioner (PMI-ACP)
• ITIL 4 Foundation

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