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Web Chat Manager Jobs in Texas (NOW HIRING)

Tier 1 Help Desk Technician

El Paso, TX · On-site

$18 - $24.50/hr

Telephone (via toll-free access numbers), Electronic mail, SMS/text messaging, Web-Chat submissions ... management through either direct resolution or escalation / interaction with appropriate resolver ...

Tier 1 Help Desk Technician

El Paso, TX · On-site

$18 - $24.50/hr

Telephone (via toll-free access numbers), Electronic mail, SMS/text messaging, Web-Chat submissions ... management through either direct resolution or escalation / interaction with appropriate resolver ...

... CMB (Web, Chat & Mobile Technologies). Responsibilities will include working across cross ... Management, Search, Personalization etc.) Strong analytical and communication skills Previous ...

Guardianship Case Manager

El Paso, TX · Hybrid

$18 - $23.25/hr

Please do not reach out through our website's contact information (telephone, email, or web chat ... Manage Guardianships: Track 200+ cases, deadlines, and reports like a seasoned air-traffic ...

Do you excel at managing outside vendors, tracking performance, and knowing when to double down, or ... Please do not reach out through our website's contact information (telephone, email, or web chat ...

... Web Chat, Direct Line) - Leading platform engineering teams delivering cloud-native services and AI-enabled platforms aligned to PwC People Tech & AI strategy Travel Requirements Up to 20% Job ...

... Web Chat, Direct Line) - Leading platform engineering teams delivering cloud-native services and AI-enabled platforms aligned to PwC People Tech & AI strategy Travel Requirements Up to 20% Job ...

... Web Chat, Direct Line) - Leading platform engineering teams delivering cloud-native services and AI-enabled platforms aligned to PwC People Tech & AI strategy Travel Requirements Up to 20% Job ...

... Web Chat, Direct Line) - Leading platform engineering teams delivering cloud-native services and AI-enabled platforms aligned to PwC People Tech & AI strategy Travel Requirements Up to 20% Job ...

... Web Chat, Direct Line) - Leading platform engineering teams delivering cloud-native services and AI-enabled platforms aligned to PwC People Tech & AI strategy Travel Requirements Up to 20% Job ...

Call Center Representative

Dallas, TX · On-site

$16 - $19.75/hr

... web chat, and social media. You'll help resolve questions, provide guidance, and ensure a positive ... Strong organizational and time‑management skills, with the ability to prioritize and manage ...

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Web Chat Manager information

What cities in Texas are hiring for Web Chat Manager jobs?

Cities in Texas with the most Web Chat Manager job openings:

Tier 1 Help Desk Technician

El Paso, TX • On-site

$18 - $24.50/hr

Full-time

Re-posted 25 days ago


Job description

Job Summary:
SteerBridge Strategies is a modern technology company delivering innovative solutions to the U.S. Government and private sector. As a Tier 1 Help Desk Technician, you will assist in operating an environment for managing incidents, problems, and service requests for end-users, ensuring effective communication and resolution.
Responsibilities:
• Handle incoming contacts via electronic media such as: Telephone (via toll-free access numbers), Electronic mail, SMS/text messaging, Web-Chat submissions, Self-service web portal
• Act as the single interface and Single Point of Contact (SPOC) for all communications with and between end-users and resolver groups regarding all incidents and tickets.
• Provide end-to-end ownership and ticket management through either direct resolution or escalation / interaction with appropriate resolver groups.
• Provide end-to-end ownership of all tickets, including logging, categorizing, prioritizing, and recording resolutions.
• Provide timely response to all tickets based on priority and impact.
• Communicate status of incidents to end-users as status changes.
• Transfer the incident to the appropriate work queue as required.
• Immediately perform a warm transfer to the appropriate application resolver group for applications issues.
• Provide and maintain ownership of service request (SR) lifecycle (end-to-end ownership) and provide timely response to SR’s based on priority.
• Communicate status of SRs to end-users as status changes.
• Transfer the SR to the appropriate resolver group as required.
• Maintain oversight for monitoring, controlling, and ensuring timely resolution of SRs.
• Escalate urgent, business critical, and VIP (if option exercised) SRs according to established procedures.
Qualifications:
Required:
• Must be a US Citizen.
• Bachelor's Degree preferred, but equivalent experience in lieu of degree acceptable.
• Must be a resident of Kentucky, Louisianna, or Texas.
• Must be to work from local GDIT office as required.
• Must be eligible and able to obtain a Public Trust Clearance (i.e., pass a federal background check).
• Must possess multi-channel skill sets: phone, email, text, and chat.
• Demonstrated experience in providing accurate information to customers, enabling a high first call resolution rate.
• Must be skilled in providing courteous, customer-friendly, high-quality service.
Preferred:
• 1+ year Help Desk work experience.
• Experience with ServiceNow ticketing system.
• Previous experience working on civilian federal government agency contract(s).
Company:
SteerBridge specializes in providing professional services and cutting-edge solutions to the U.S. Government and corporate clients. Founded in 2011, the company is headquartered in Vienna, USA, with a team of 51-200 employees. The company is currently Growth Stage.