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Kroll is seeking an experienced leader to manage a Crisis Management and Intelligence Centre (CMIC) embedded within a world-leading financial services client. The CMIC plays a critical role in protecting the client's people, offices, portfolio companies, and investments worldwide by identifying, monitoring, and responding to a broad range of threats. These include geopolitical developments, civil unrest, terrorism, severe weather, natural disasters, direct threats to personnel, operational disruptions, and other emerging risks.

This is a high-profile leadership role overseeing the client's global CMIC, with analyst teams based in Boston, Singapore, and Dublin operating in a follow-the-sun model. The successful candidate will provide formal line management to the regional managers leading these teams, while fostering a high-performing, collaborative, and consistent global operation.

The role carries significant responsibility for senior stakeholder engagement, working in close partnership with the client to shape the strategic direction and continued maturity of the CMIC. As the capability evolves, the Global Manager will drive continuous improvement, ensuring the function remains aligned with the client's changing priorities and is equipped to address emerging risks, evolving threats, and new business requirements.

We are seeking an exceptional leader with proven experience managing a comparable crisis management, intelligence, or security operations function. The successful candidate will possess outstanding leadership, communication, and stakeholder management skills, together with a track record of building high-performing teams and delivering strategic improvements in complex, client-facing environments.

Note: This position is an in office position. 

Day-to-day responsibilities: 

            Demonstrated experience leading global crisis management and intelligence functions

            Proven ability to lead and develop geographically dispersed management teams

            Strong executive communication and briefing skills, with experience engaging senior leadership

            Expertise in crisis management governance, escalation frameworks, and incident coordination

            Exceptional stakeholder management skills, with the ability to influence across multiple business functions

            Experience establishing and driving global operational standards, policies, and procedures

            Strong program management capabilities, including performance metrics, reporting, and continuous improvement initiatives

            Ability to operate effectively in high-pressure environments and manage competing priorities

            Must be flexible with working hours to support regular coordination with teams in all regions (Americas, EMEA and APAC).

Essential traits: 

Preferred

            Experience leading enterprise-wide Crisis Management, GSOC, or intelligence operations programs

            Knowledge of Enterprise Security Risk Management principles

            Experience in business continuity, resilience, and emergency management programs

            Understanding of geopolitical, security, and operational risk landscapes

            Experience managing vendor relationships and technology roadmaps

            Proven track records of organizational transformation and capability development

            Experience supporting executive leadership during complex, multinational incidents, and crises

            Experience leading or supporting response and coordination efforts during technology application outages

Key Competencies

            Strategic Leadership

            Leadership of Leaders

            Executive Presence 

            Crisis Management Governance

            Stakeholder Engagement and Influence

            Program and Operational Excellence

            Strategic Planning and Execution

            Organizational Change Management

Your recruiter will be happy to walk you through your U.S.-specific benefits, which include:

• Healthcare Coverage: Comprehensive medical, dental, and vision plans.

• Time Off and Leave Policies: Generous paid time off (PTO), paid company holidays, generous parental and family leave.

• Protective Insurances: Life insurance, short- and long-term disability coverage, and accident protection.

• Compensation and Rewards: Competitive salary structures, performance-based incentives, and merit-based compensation reviews.

• Retirement Plans: 401(k) plans with company matching.

About Kroll 

Join the global leader in risk and financial advisory solutions-Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients' value? Your journey begins with Kroll. 

In order to be considered for a position, you must formally apply via careers.kroll.com.

Kroll is committed to creating an inclusive work environment. We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.

Salary range for this role is $90,000 - $200,000 USD

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