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As Head of Commercial for the Phoenix metro, you'll be accountable for scaling a healthy, high intent marketplace and the metro & site-level business that supports it. You'll own metro and site level P&Ls and customer metrics (GMV, fleet utilization, take rate, customer growth, retention and frequency), build locally relevant partnerships and go-to-market plays, and run the day-to-day commercial engine that makes Zipline the obvious choice across retail, food, healthcare and industrial use cases. This role is about execution, accountability, and results - you'll lead a small, high-output team and be Zipline's external face in the region.

Why You'll Love it: You'll join people who love the product and ship real outcomes. Competitive pay, meaningful equity, great benefits, and yes - tasty office food. You'll build things that matter with a team that cares. We move fast, celebrate wins, and have fun doing it. 

• Metro & site P&L and customer metrics. Be accountable for economics and customer outcomes (GMV, fleet utilization, take rate, customer growth, retention, frequency).
• Build a healthy marketplace. Create customer-relevant, liquid marketplaces measured by utilization, customer frequency, retention, and order economics.
• Regional & local sales / partnerships. Own regional and local sales and partnerships; act as the pull function for HQ Sales/Partner Success to activate local enterprise partner stores.
• Local go-to-market & brand love. Ideate and execute local marketing strategies - community engagement, events, activations, and demand partnerships - that drive local brand love and help localize/prioritize HQ marketing work.
• Site selection & capacity planning. Align teams around expansion priorities and work with Maintenance/Operations to align growth with delivery capacity and service quality.
• Demand forecasting & planning. Aggregate forward demand signals across partners into the demand forecast to support company-level planning.
• Experimentation & new use cases. Run experiments and launch new use cases/partners (for example: hero restaurants, auto parts, prescriptions, health system pilots) to expand the platform's scope and utility.
• Cross-functional & national collaboration. Partner with central HQ teams, such as Marketing, Analytics, Tech and more, and the Phoenix Operations teams to execute Zipline's market strategy and ensure site-level realities are heard and prioritized. 
• Customer obsession. Be the expert and advocate for the customer in Phoenix. Surface partner and consumer feedback to inform and drive improvements to the experience. 
• External leadership. Serve as Zipline's external face in the region - representing the business with customers, partners, regulators and the community.

• Commercial, sales, or business leadership experience with clear P&L ownership or revenue accountability.
• Proven ability to scale a product or business from launch through growth - ideally in a regulated or operationally complex environment.
• Deep commercial acumen: you translate market insight, pricing and customer needs into practical growth plans.
• Experience collaborating with product/platform teams to surface business requirements and shape platform priorities - without owning national roadmaps.
• Strong cross-functional leadership: you've partnered with ops, maintenance, marketing, analytics, and central sales to execute regional plans.
• Exceptional communication and negotiation skills - comfortable with audiences from store managers to C-suite.
• Entrepreneurial, analytical, and execution-oriented mindset - you move fast, experiment, and measure rigorously.
• This role must be based in the Phoenix metro.
• Must be eligible to work in the U.S.