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Company
Shared Services
Argo and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly-owned subsidaries of Clearbrook Holdings Inc. Argo and Farm Family partner with agents and brokers to provide insurance solutions that enable businesses to manage risks with confidence.
Job Description
Argo Group, through its operating subsidiaries, offers high-quality commercial Property and Casualty (P&C) insurance products and services tailored to the needs of businesses and public entities. At Argo Group, we leverage the success, discipline and expertise of our people and an understanding of our customers' needs to provide a diverse portfolio of products and services. This approach helps those we insure drive down their ultimate cost through prevention and aggressive claims handling. Simply stated, our products and services help keep businesses in business.
Argo Group US currently has a challenging opportunity for a Senior Business Analyst. This enthusiastic, self-motivated individual will be part of a team-oriented environment in the IT Department.
The Senior Business Analyst will be the primary point of contact to elicit, analyze, communicate, and validate requirements for changes to business processes and IT applications/systems. Acts as a consultant for business problems and opportunities and may provide insight for possible technical solutions that enable the organization to achieve its goals.
Responsibilities
The Senior Business Analyst ensures that the business intent is carried through business analysis work applicable to all application changes and that the business analysis work is of sufficient quality to meet solution objectives and deliver business value.

• Serves as the liaison between the business community and the development team through which requirements flow
• Conducts interviews and leads requirements gathering sessions with business representatives to elicit business requirements for system development.
• Document business and system /functional and non-functional requirements including usability, reliability, performance, and support requirements of a system.
• Maintain requirements per Project Management Office (PMO) standards of documentation.
• Effectively communicate issues to business customers and other stakeholders.
• Applies use of tools like Jira, Visio and others to define requirements and documentation
• Acts as Subject Matter Expert for assigned projects and processes
• Conducts issue triage and escalation as it relates to requirements/technical issues for the client/project
• Performs Knowledge Transfer with technical teams - Development, Quality Assurance and Production Support.
• Coordinates building of user acceptance test cases by the business partners; as well as the execution of user acceptance testing.
• Mentors internal or external Business Analysts and review work product of such partners on as needed basis.
• Works with application managers and business product owners on prioritizing the request, coordination of UAT and providing status to business customers.

Qualifications

• 5+ years' experience in a Business Analyst Capacity-focused in Insurance Business Environment
• BS/BA Degree, preferably in Business Administration or Information Systems preferred, MBA highly preferred
• Must have at least 3 years of Insurance business experience (claims, underwriting, agency accounting, corporate underwriting, etc.)
• Must have strong experience in policy/claim system implementation including rating, forms, and reporting.
• Able to work directly with the business to understand business requirements on a project basis.
• Ability to understand the business area's functions and systems.
• Possess excellent verbal and written communication skills to communicate effectively with all levels within the organization.
• Demonstrated ability to handle multiple projects simultaneously.
• Experience/exposure to business analysis methodology, process improvement methodology, project and risk management and industry related tools.
• Preferred certification/experience: IIBA Certified Business Analysis Professional™ (CBAP®) or PMI Professional in Business Analysis (PMI-PBA®). Guidewire Policy/Claim Center experience.

Additional Considerations
Attitude and Aptitude will be primary qualifications for this role. Will give strong consideration for individuals with an aptitude for technology and have extensive insurance experience.
At Argo Group, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office five days a week. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
The base salary range is $105,000 - $125,000 (based on experience). Additionally, this position is eligible for a bonus in accordance with the terms of the applicable incentive plan. We're proud to offer a range of competitive and comprehensive benefits packages.
PLEASE NOTE:
Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.
If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.
Notice to Recruitment Agencies:
Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions.
We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.
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Benefits and Compensation
We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.