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Wayfair Customer Service Jobs in California (NOW HIRING)

You will work cross‑functionally with Creative, PR, Social, Growth, CRM, SEO, and regional teams ... service category insights, and life moments * Define clear content pillars, including tone ...

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Wayfair Customer Service information

See California salary details

$24.2K

$57.2K

$99.7K

How much do wayfair customer service jobs pay per year?

As of Sep 6, 2026, the average yearly pay for wayfair customer service in California is $57,239.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,100.00 per year, depending on experience, location, and employer.

What is a Wayfair Customer Service?

A Wayfair Customer Service job involves assisting customers with their orders, answering inquiries about products, resolving issues, and providing support through phone, email, or chat. Representatives help ensure a smooth shopping experience by addressing concerns about shipping, returns, and payments. Strong communication skills and problem-solving abilities are essential to succeed in this role.

What does a Wayfair Customer Service representative do?

A typical day as a Wayfair Customer Service representative involves responding to customer inquiries via phone, email, or chat, troubleshooting order issues, and guiding customers through their purchasing process. You work collaboratively with other departments when escalations or special cases arise, ensuring every issue is resolved efficiently. The environment is usually fast-paced, requiring adaptability as you handle multiple tasks and different types of customer concerns. Team meetings, performance feedback, and training sessions are also a regular part of the workweek, helping you continuously develop your skills and stay informed about new products or policies.

What are the key skills and qualifications needed for a Wayfair Customer Service position?

To excel as a Wayfair Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in basic computer operations are highly valuable. Patience, active listening, and a positive attitude help you effectively resolve customer issues and enhance their experience. These skills ensure customer satisfaction, strengthen company reputation, and contribute to a productive team environment.

What are the most commonly searched types of Wayfair Customer Service jobs in California?

The most popular types of Wayfair Customer Service jobs in California are:

What are popular job titles related to Wayfair Customer Service jobs in California?

For Wayfair Customer Service jobs in California, the most frequently searched job titles are:

What job categories do people searching Wayfair Customer Service jobs in California look for?

The top searched job categories for Wayfair Customer Service jobs in California are:

What cities in California are hiring for Wayfair Customer Service jobs?

Cities in California with the most Wayfair Customer Service job openings:

Infographic showing various Wayfair Customer Service job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,239 per year, or $27.5 per hour.

Manager, Publisher Partnerships

Socket.dev

Los Angeles, CA • On-site

$120 - $180/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago


Job description

Connexity, a Taboola company, is a data-driven retail performance marketing and commerce platform that helps online retailers acquire new customers and drive incremental salesat a cost that meets their ROI objectives. As the leading independent source of new customers and sales for retailers, we manage the complexities of new customer acquisition on behalf of thousands of retailers. Connexity technologyconnects merchants like Walmart, Wayfair and Macy's with high-intent shoppers across a vast and complex network of publishers, creators, search and marketplace channels.We joined forces with Taboola in 2021, own ShopYourLikes and Skimlinks, making us the largest, open-web performance platform in the Retail & eCommerce space, generating $5B of GMV/retail sales per year.

The Manager, Publisher Partnerships is based in LA or NY and reports to the Head of US Publisher Sales. The main focus of this position is to acquire new Publisher business and own a portfolio of Publisher clients ensuring full utilization of the Skimlinks’ and Connexity services and platform.

Responsibilities:
  • Reach out to and acquire new premium content publishers across the US market
  • Own and develop a portfolio of Publisher clients so they utilize Skimlinks’ and Connexity services and platform to their fullest potential
  • Build a pipeline of the largest premium content publishers in the US
  • Upsell your Publishers on internal growth tools within your portfolio to increase revenue
  • Negotiate and close new contracts with content publishers in the market
  • Educate and influence editorials teams on how to create best commerce content to start ramping up revenue
  • Successfully evangelize how Publishers can benefit from a partnership with Skimlinks-Connexity
  • Utilize internal and Salesforce dashboards to understand progress against targets and how to reach them
  • Conduct quarterly QBRs for top Publishers
  • Regularly analyze data around how a Publisher is performing, benchmarking them against their competitors and providing suggestions for how they can grow
  • Compile and analyze Publisher reports in regard to activities with specific merchants
  • Work with the Operations team to ensure seamless implementation
  • Reinforce Skimlinks-Connexity strong network quality standards and full Merchant transparency
  • Attend conferences and industry events to represent Skimlinks-Connexity to current and prospective clients
Requirements
  • 4-5 years of account management and new business acquisition experience with a proven track record within a structured sales environment
  • Solid understanding of the advertising, affiliate, paid search, online publishing or media industry
  • Understanding of CPC and CPA cost models and KPIs associated with Publisher ecosystem (revenue per redirect, revenue per session, conversion, cost of sale, etc.)
  • Demonstrated success in negotiating, relationship building and account management
  • Strong analytic, quantitative and technical aptitude with great attention to detail
  • Drive to help publishers find growth opportunity
  • Excellent verbal, written and communication skills
  • Self-motivated, driven, flexible and adaptable with a proven track record of exceeding goals
  • Salesforce/Microsoft Office/Excel/PowerPoint
  • BA/BS Degree
Benefits

Voted “Best Places to Work,” our culture is driven by self-starters, team players, and visionaries. Headquartered in Santa Monica, the company operates sites and business services in the US, EMEA, and APAC. We offer top benefits including flexible time off, paid holidays, competitive comp, team events and more!

  • Health Care Plans (Medical, Dental & Vision)
  • Retirement Plan (401k Matching)
  • Life Insurance (Basic, Voluntary & AD&D), LTD & STD
  • Paid Leave Benefits (Maternity, Paternity & Medical)
  • Learning & Development Program (educational tool)
  • Free Food & Snacks
  • Wellness Resources
  • Equity

We are committed to providing a culture at Connexity that supports the diversity, equity and inclusion of our most valuable asset, our people. We encourage individuality and are driven to represent a workplace that celebrates our differences, and provides opportunities equally across gender, race, religion, sexual orientation, and all other demographics. Our actions across Education, Recruitment, Retention, and Volunteering reflect our core company values and remind us that we’re all in this together to drive positive change in our industry.

The pay and commission offered may vary depending on several factors such as location, job-related knowledge, skills, and experience. We may offer several perks as part of the compensation package that include a equity, Flexible Time Off (FTO), medical/dental/vision insurance, a competitive 401(k) match, paid parental leave, and more.

This position is hybrid, with 2 in-office days per week in our Santa Monica office.

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