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Water Service Helper Jobs (NOW HIRING)

Aquarion

Customer Service Representative

Monroe, CT · On-site

$24.75/hr

Customer Service Representative Monroe, CT, US, 06468 The Aquarion Water Authority (AWA) is a ... Applicants must be genuinely excited to help customers and have a proven track record of excellence.

Sharyland Water Supply

Billing Clerk

Mission, TX · On-site

$14 - $18.25/hr

With the help of Farmers Home Administration, a loan was acquired and construction began to build a rural water system. Initially, 700 property owners committed to take water service once ...

LB Water Service Inc

Warehouse / Yard Staff

Ephrata, PA · On-site

$20 - $25/hr

At LB Water Service, we offer more than a paycheck--we're offering a future. Join a company that ... Help maintain property which may include mowing and snow removal * Help maintain company vehicle ...

Sharyland Water Supply

Billing Clerk

Palmhurst, TX · On-site

$15/hr

With the help of Farmers Home Administration, a loan was acquired and construction began to build a rural water system. Initially, 700 property owners committed to take water service once ...

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Water Service Helper information

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How much do water service helper jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for water service helper in the United States is $15.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.31 per hour, depending on experience, location, and employer.

What is a water service helper?

Water Service Helpers assist in the installation, maintenance, and repair of water distribution systems. They work under the supervision of more experienced workers, helping with tasks such as digging trenches, laying pipes, operating equipment, and ensuring proper water flow. Their role is essential in supporting clean and reliable water delivery to homes and businesses, as well as responding to emergencies like water main breaks. Water Service Helpers often work outdoors and may be required to perform physically demanding labor in various weather conditions.

What are the key skills and qualifications needed to thrive as a water service helper?

To thrive as a Water Service Helper, you need basic mechanical skills, knowledge of water distribution systems, and typically a high school diploma or equivalent. Familiarity with hand and power tools, water testing equipment, and basic safety protocols is commonly required. Strong teamwork, communication, and attention to detail are important soft skills for effectively supporting senior technicians and ensuring safe operations. These abilities are crucial for maintaining water system reliability, minimizing service disruptions, and upholding public health standards.

What are some common challenges faced by water service helpers in the field?

Water Service Helpers often work outdoors in varying weather conditions, which can make tasks physically demanding. They frequently encounter situations requiring quick troubleshooting, such as locating leaks or handling emergency repairs. Additionally, the role involves collaborating closely with technicians and other team members to ensure safe and efficient water service delivery, making clear communication essential. Adapting to changing priorities and responding to urgent service requests are also typical challenges in this position.

What is the difference between Water Service Helper vs Water Meter Installer?

AspectWater Service HelperWater Meter Installer
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; specialized training or certification often preferred
Work EnvironmentFieldwork, outdoor and indoor settings, assisting with water line servicesFieldwork, outdoor installation and maintenance of water meters
Employer & Industry UsageWater utility companies, municipal servicesWater utility companies, plumbing contractors
Common Search & Comparison IntentUnderstanding entry-level water industry rolesDetails about water meter installation and related tasks

The Water Service Helper primarily assists with water line services, focusing on support tasks in the water utility industry. In contrast, the Water Meter Installer specializes in installing and maintaining water meters. While both roles work outdoors and may require similar certifications, the Water Service Helper has a broader support role, whereas the Water Meter Installer performs specific installation duties.

What cities are hiring for Water Service Helper jobs?

Cities with the most Water Service Helper job openings:

What states have the most Water Service Helper jobs?

States with the most job openings for Water Service Helper jobs include:

What are popular job titles related to Water Service Helper jobs?

For Water Service Helper jobs, the most frequently searched job titles are:

Water Service Helper jobs near you
Infographic showing various Water Service Helper job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $32,722 per year, or $15.7 per hour.

Customer Service Representative

Monroe, CT • Hybrid

Aquarion Water Company
Utilities • 201 - 500 employees
Learn more about Aquarion Water Companyexternal

$24.75/hr

Full-time

Re-posted 9 days ago

Job description

The Aquarion Water Authority (AWA) is a locally governed, not-for-profit water authority providing water service to more than 735,000 people in 60 municipalities across Connecticut. Based in Bridgeport, Connecticut, AWA is responsible for the operation, maintenance, and long-term stewardship of one of the state's largest water systems. Through local governance, operational expertise, and continued investment in critical infrastructure, AWA is committed to delivering safe, reliable water service to the communities it serves. 

Job Summary

A position is available in Aquarion's Customer Service Department. The position requires an individual with excellent customer relations, organizational, verbal and written communications skills, and above average problem solving skills. A minimum of five (5) years experience in a call center environment is preferred and prior use of SAP is highly desired. Bi-lingual a plus. Applicants must be genuinely excited to help customers and have a proven track record of excellence.

Principal Responsibilities

Applicants must be able to perform the following primary duties in a manner consistent with the Company's mission to be the service provider, employer and investment of choice through a relentless commitment to excellence:

  • Receive and respond (via phone, email and chat) to all types of customer inquires with regard to such matters as billing (i.e., high bills, zero usage, credits, refunds, transfers, adjustments), water quality and service (i.e., discolored water, pressure issues, service interruptions, outages), meter and remote malfunctions, collections (installment plans, arrangements, ebilling), property transfers and final bills, leak adjustments and other service-related issues.  Ability to navigate and properly account for all customer contacts in the SAP system.
  • Resolve customer inquiries or complaints to ensure first-call problem resolution and customer satisfaction; arrange for field service or meter reading departments to perform work as necessary; ability to problem-solve and thoroughly research in order to successfully resolve issues.
  • Verify and process changes of addresses, property transfers, foreclosures and bankruptcies.
  • Ability to handle as least 50-100 calls per day in a reactive environment.
  • Compose letters and emails using Outlook, Word and chat.
  • Excellent computer skills and previous experience working in a customer relationship management system/database.
  • Strong math skills required to resolve billing-related matters.
  • Self-starter with strong organizational skills.
  • Occasional overtime and attendance at after-hours department staff meetings is required.
  • Various other duties as required.
Preferred Requirements
  • Experience in a high volume call center preferred, but not required.
Education/Certifications
  • A high school diploma is required.
  • An associate's or bachelor's degree is preferred, but not required.
Salary
  • This role is a full-time, benefit-eligible role.
  • This role is classified as a non-exempt hourly role, with a starting hourly rate of $24.75/hour. 
  • The work schedule will be Monday through Friday, 9:00AM to 5:30PM.  Training hours may vary slightly.
  • After three months of successful employment & full training, this role will be eligible for a hybrid schedule (3 days office/ 2 days remote). 
  • Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity. 
  • AWA does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of AWA, and no fee will be due.
  • Employment with AWA is contingent upon the successful completion of pre-employment screenings, including a drug screening, where permitted by law.

Aquarion Water Authority is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, military or veteran status, or any other legally protected status in accordance with applicable federal, state and local laws.

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