Watchmaking Jobs in Ontario (NOW HIRING)

Sales Associate- Jewellery and Watches

TheSales Associatedevelops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Sales Associate compensation is commission-based and is directly tied to sales volume results

Specific responsibilities include (but are not limited to) the following:

• Consistently deliver extraordinary service to all customers

• Exceed all sales and service goals and targets

• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients

• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars

• Perform floor recovery, visual merchandising, price change, and related sales support tasks

• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays,etc

• Resolve all customer service issues and partner with selling management on any issues outside of guidelines

• Comply with all Health & Safety policies and requirements

• Ensure compliance with privacy policies, regulations, and cyber security measures.

• Perform other duties, as assigned

The ideal candidate:

• Minimum of 4+years experience in a commission-based luxury sales environment

• Consistent sales performance with demonstrated results in achieving and exceeding sales quota required

• Ability to work a flexible schedule including evenings, weekendsand holiday availability

• Highly collaborative; working with and through others in a team-oriented environment

• Leverages social media platforms to promote themselves as a fashion influencer and build personal brand

• Skilled at using multiple channels of technology to strengthen existing relationships,drive new client acquisition & stay connected

• Proactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferences

• Has a strong understanding of current and emerging trends in fashion

• Possesses broad range of product knowledge across all merchandise categories in the store

• Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential

The measures of success:

• Contribution to financial objectives

• Individual objectives linked to the achievement of department goals

• Feedback from internal and external clients

Conseiller(ere) a la vente

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Lesresponsabilitesspecifiquescomprennentcequi suit, sanstoutefoiss'ylimiter :

• Offredefaconsoutenueun excellent service atousles clients

• Depassetousles buts etobjectifsinherentsaux ventes et au service

• Se composeuneclientelede basepersonnelleloyaleenacquerantconstammentde nouveaux clients,enfaisantprogressersesrelations avec les clientsexistantsetenretenantles clientsfideles

• Assisteatoutesles seances de formation, ycomprisles seancesd'infosur lesproduits,cellesoffertespar lesfournisseurset les ateliers Holt Renfrew

• Effectuelereamenagementdu rayon, lemarchandisagevisuel, leschangementsde prix ettoutetacheconnexeappuyantles ventes

• Communiqueregulierementavecsaclientelepersonnellepartelephone, parcourrierouparvoieelectroniquerelativementauxevenementsenmagasin, auxdemandesdeproduits, ausuiviapres-vente, auxanniversaires, etc.

• Regletouteslespreoccupationsenmatiere de service a laclienteleetcollaboreavec la direction des ventes pourtoutescellesqui nesontpas dans leslignesdirectrices

• Observetoutesles exigences et politiquesenmatiere de sante etsecurite

• Assurer le respectenmatiere de protection de la vieprivee, desreglementationset desmesuresdecybersecurite.

• Effectuelesautrestachesquiluisontassignees

Le(la)candidat(e)ideal(e)doit:

• Possederaumoins4anneesd'experiencedans unenvironnementaxesur les ventes a commission

• Avoirunrendementconstant des ventes et desresultatsdemontresdansl'atteinteet ledepassementdu quota de ventesrequis

• Avoirlacapacitedetravaillerselonunhoraireflexible, ycomprislesoir, les fins desemaineet lesjoursferies.

• Etretrescollaboratif;travailleravec et parl'intermediaired'autrespersonnesdans unenvironnementaxesurl'espritd'equipe

• Tirerpartidesplateformesdemediassociauxpour se faireconnaitreentantqu'influenceurde la mode etbatirunemarquepersonnelle

• Etrehabile autiliserde multiplescanauxtechnologiquespourrenforcerles relationsexistantes,favoriserl'acquisitionde nouveaux clients etgarderle contact

• Utiliserl'applicationHolt Renfrew 360 pourresterencontact avec les clients et faire des suggestionscibleesenfonctiondel'historiquedesachatset despreferences

• S'adresserdefaconproactive aux clients pourpartagerun point devuetriesur levoletdes nouveauxarrivagesqui correspondent auxpreferencesdes clientsenmatiere de mode

• Avoirunebonnecomprehensiondestendancesactuellesetemergentesde la mode

• Possederunevasteconnaissancedesproduitsdanstouteslescategoriesdemarchandisesdumagasin

• Prendrel'initiativede setenirau courant desnouvelleslivraisons demarchandisesdanstoutesles divisionsafinde maximiser lepotentielde vente

L'evaluationdusucces:

• Contribution auxobjectifsfinanciers

• Objectifsindividuelsliesa larealisationdesobjectifsdu rayon

• Retroactionsdes clients internes etexternes