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Waste Management Call Center Jobs (NOW HIRING)

Western Elite

Call Center Agent

Las Vegas, NV · On-site

$17 - $19/hr

Call Center Manager About Western Elite: Western Elite is a premier leader in waste management services providing efficient and sustainable waste solutions to our clients. As a company committed to ...

New

Western Elite

Call Center Agent

Las Vegas, NV · On-site

$14.50 - $19/hr

Call Center Agent We are seeking motivated and customer-focused Call Center Agents to be the first ... Western Elite is a premier leader in waste management services providing efficient and sustainable ...

New

GDIT

Call Center Manager

Montgomery, AL · On-site

$111K - $150K/yr

Call Center, Call Center Management, Call Center Operations Certifications: None Experience: 5 + years of related experience US Citizenship Required: No Make meaningful contributions that fuel ...

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How much do waste management call center jobs pay per year?

As of Jul 8, 2026, the average yearly pay for waste management call center in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.
What cities are hiring for Waste Management Call Center jobs? Cities with the most Waste Management Call Center job openings:
Infographic showing various Waste Management Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.
Call Center Agent

Call Center Agent

Western Elite

Las Vegas, NV • On-site

$17 - $19/hr

Full-time

Posted yesterday

Job description

Position: Call Center Agent
Location: Nellis location
Employment Type: Full-time
Reports to: Call Center Manager

About Western Elite:
Western Elite is a premier leader in waste management services providing efficient and sustainable waste solutions to our clients. As a company committed to excellence, we pride ourselves on our customer service and the positive impact we have on the communities we serve.

Position Overview:
We are seeking motivated and customer-focused Call Center Agents to be the first point of contact for our clients. As a Call Center Agent at Western Elite, you will handle inquiries related to our waste management services, assist with scheduling pickups, manage billing inquiries, and resolve any service-related concerns. The ideal candidate is a problem-solver with a passion for delivering outstanding customer service in a fast-paced, solution-oriented environment.

Key Responsibilities:
  • Customer Support: Answer incoming calls and emails, providing information about waste management services, including trash collection, recycling, and dumpster rentals.
  • Service Scheduling: Assist customers in scheduling waste pickups, dumpster deliveries, or recycling services, ensuring their requests are processed smoothly.
  • Issue Resolution: Handle customer complaints and service disruptions, providing quick, accurate resolutions or escalating the issue to the appropriate department.
  • Billing and Payments: Assist customers with questions regarding billing, payments, and account updates. Process payment information as needed.
  • Product/Service Knowledge: Maintain up-to-date knowledge of all Western Elite waste management services and policies to provide accurate information and promote additional services when relevant.
  • CRM Management: Accurately log all customer interactions, including inquiries, complaints, and service requests, into the company's customer relationship management (CRM) system.
  • Sales Support: Identify customer needs and recommend additional services, such as specialized waste disposal or recycling options, to meet customer requirements and improve their overall experience.
  • Team Collaboration: Work closely with dispatch teams and field operators to ensure seamless communication and service delivery to our customers.
  • Adherence to Protocols: Follow all company policies and procedures, ensuring compliance with environmental regulations and safety standards.

Qualifications and Skills:
  • Experience: Previous experience in a call center, customer service, or waste management industry is preferred but not required.
  • Communication Skills: Strong verbal and written communication skills with the ability to engage and assist customers in a clear, friendly manner.
  • Customer Service: Passionate about providing exceptional customer service, with a focus on problem-solving and exceeding customer expectations.
  • Technical Proficiency: Competent with computer systems, including Microsoft Office and CRM platforms. Training on internal systems will be provided.
  • Multitasking: Ability to handle multiple tasks and priorities simultaneously while maintaining attention to detail.
  • Problem Solving: Strong critical thinking and problem-solving skills, able to resolve customer concerns promptly and efficiently.
  • Adaptability: Flexibility to adapt to different customer situations and quickly learn new information or procedures.
  • Language Skills: Bilingual proficiency (English/Spanish or other languages) is an asset but not required.

Work Environment:
  • Schedule: Monday – Friday. The agent will also be responsible for 1 Saturday per month. Hours- 6:00am - 3:00 pm. The hours listed are subject to change based on needs.
  • Fast-Paced Environment: Work in a dynamic, high-volume call center, where efficiency and accuracy are key.

WE are Ready when you are!!!!