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The Front of House Manager is responsible for supporting upper management run the restaurant, ensuring that the team members are working effectively, the business is profitable, and the customers are satisfied. As a Manager, your duties are less practical than a team member, however you are regularly on the floor overseeing the operations of the restaurant. Working closely with the team members, general manager, your main duty is to organize the operations of the restaurant. The FOH Manager will ensure the team members are working effectively and the customers are satisfied. Your role is essential to gaining maximum customer satisfaction, as you will monitor customer feedback and encourage your team to be customer focused always. In addition to maintaining the front of house services, you will assist the manager with financial reports, budgets and marketing campaigns to maximize sales. You will support the manager implement health and safety procedures, food safety and employment legislation.

• Assist with opening duties to make sure the floor is ready for opening
• Assist on the floor wherever needed. This includes but not limited to: taking orders, cashing out checks, touching tables, food running, cleaning and address any customer or employee issues
• Constant communication with upper management/ownership
• Fill out Daily Reports as directed
• Proactive not reactive
• Check kitchen to cleanliness and organization, making sure they are staying on task throughout the day
• Take pictures of food, drinks, busy floor times, merchandise or any additional post worthy pictures to keep gallery to post on social media
• Ensure food & beverage quality is consistent both to the eyes and to taste
• Close out drawers, determine drops, and employee tips.
• At closing check out employees to confirm that all closing duties were performed, and Makers is left completely clean and ready for the next day.
• Touch tables at all times. Make it your time-filler in between other tasks it becomes part of daily flow
• Create professional relationships with both guests and staff
• Be a leader and good example both in an outside of the restaurant
• Ensure floor design is always up to standard and including, but not limited to lighting, music volume, music genres, table symmetry, proper table resets, etc.
• Inventory for coffee bar and paper goods, twice a week, Sunday and Wednesday (inventory attached)
• Inventory for glassware, plate ware, and merchandise every week on Sunday after closing. (inventory attached)
• Track and Scan all invoices via Plate IQ
• Enforce Jolt checkout list across all departments.
• Pro-active in solving customer problems and satisfying customers in various situations Front of The House Manager Job Description
• Ensures that all team members follow the procedures, leads by greeting and responding to all customers with fast, efficient, friendly and personalized service. Strives to develop a rapport with customers by learning their names, favorite drinks and food items
• Responds proactively to prevent customer service situations. Investigates and resolves customer incidents, documenting if necessary.
• Consistently monitors, coaches and encourages team members to meet the company’s service standards.
• Dress standards are important, always come in business casual apparel fitting for a leader
• Demonstrates the ability to lead, communicate and demonstrate Makers & Finders principles, Makers & Finders rules and Standard Operating Procedures (The Binder)

PHYSICAL REQUIREMENTS

Talking/Hearing: to communicate with public, staff and vendors

Walking: to travel different levels of facility and other locations Sitting: to drive a vehicle and/or computer work Standing: to put supplies away, to train, standing for long periods of time

Lifting: to put supplies away Climbing: to inspect all areas of kitchen and bar

Pulling: to open doors; to move furniture and supplies

Pushing: to close doors; to move furniture and supplies Stooping: to inspect under equipment; to retrieve supplies at lower levels

Crouching: to inspect under equipment; to retrieve supplies at lower levels

Seeing: to drive a vehicle; to obtain information from written material, for computer work

Carrying: to carry 40 pounds for 25 yards to maintain inventory.

The FOH Manager is required to invest the time necessary to produce exceptional results. This position will also have a rotating irregular schedule including nights, weekends, holidays and frequently a 6-day work week.

Equal Opportunity Statement for Employment: Makers & Finders provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Makers & Finders expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Makers & Finders is founded on 3 pillars. Coffee, Latin Food & Culture. We aim to elevate specialty coffee through educational improvement and participating in elevating the palate and knowledge of coffee in our community. We intend to provide thoughtfully presented dishes with authentically derived recipes with the intention of shedding light on the vast and savory world of Latin American comfort foods. Being a millennial owned and operated establishment, we will push to gain a strong reputation in our immediate community, while pushing to have world class standards in service and hospitality.