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Walmart Senior Resolution Coordinator Jobs (NOW HIRING)

PepsiCo

Category Management Sr Manager

Rogers, AR · On-site

$123K - $206K/yr

The Walmart Senior Category Manager (Senior Advisor) leads in the development and execution of the ... Coordination and participation in modular draw process, modular validation, sending status updates ...

PepsiCo

Category Management Sr Manager

Rogers, AR

$123K - $206K/yr

The Walmart Senior Category Manager (Senior Advisor) leads in the development and execution of the ... Coordination and participation in modular draw process, modular validation, sending status updates ...

PepsiCo

Category Management Sr Manager

Rogers, AR

$123K - $206K/yr

The Walmart Senior Category Manager (Senior Advisor) leads in the development and execution of the ... Coordination and participation in modular draw process, modular validation, sending status updates ...

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Walmart Senior Resolution Coordinator information

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$29.5K

$74.6K

$124K

How much do walmart senior resolution coordinator jobs pay per year?

As of Jun 16, 2026, the average yearly pay for walmart senior resolution coordinator in the United States is $74,559.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $93,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Walmart Senior Resolution Coordinator, and how are they typically addressed?

A Walmart Senior Resolution Coordinator often encounters challenges such as managing complex customer escalations, balancing multiple cases simultaneously, and ensuring timely resolutions while adhering to company policies. These challenges are typically addressed by leveraging strong problem-solving skills, effective communication, and collaboration with cross-functional teams like customer service, logistics, and store management. Staying organized and proactive in following up on cases helps maintain high customer satisfaction and supports Walmart's commitment to excellent service.

What does a senior resolution coordinator do at Walmart?

A Walmart Senior Resolution Coordinator manages and resolves customer and vendor issues related to returns, refunds, and account discrepancies. They analyze data, communicate with stakeholders, and ensure compliance with company policies to maintain customer satisfaction and operational efficiency.

What are Walmart Senior Resolution Coordinators?

Walmart Senior Resolution Coordinators are professionals responsible for handling and resolving complex customer service or operational issues within the company. They act as the main point of contact for escalated concerns, ensuring timely and effective solutions while maintaining high standards of customer satisfaction. Their duties often involve investigating issues, coordinating with various departments, and communicating outcomes to stakeholders. Senior Resolution Coordinators also analyze trends to recommend improvements in processes and policies. Their role is critical in maintaining Walmart’s reputation for customer service excellence.

What is the difference between Walmart Senior Resolution Coordinator vs Walmart Resolution Coordinator?

AspectWalmart Senior Resolution CoordinatorWalmart Resolution Coordinator
Required CredentialsHigh school diploma or equivalent; experience in resolution or customer service rolesHigh school diploma or equivalent; entry-level resolution experience
Work EnvironmentCorporate office or distribution centers; team collaborationCustomer service centers; direct interaction with customers and vendors
Employer & Industry UsageUsed in retail and logistics sectors within WalmartCommonly used in retail customer service departments at Walmart
Search & Comparison IntentPeople comparing roles with more responsibilities or experienceIndividuals seeking entry-level resolution roles or understanding job hierarchy

The Walmart Senior Resolution Coordinator typically handles more complex resolution cases, requires more experience, and may involve supervisory tasks. The Walmart Resolution Coordinator is an entry-level role focused on resolving customer issues efficiently. Both roles are essential in Walmart's customer service operations but differ mainly in responsibility level and experience required.

What is the highest paid position at Walmart?

At Walmart, the highest paid positions are typically executive roles such as the CEO, CFO, and other senior leadership positions. These roles often require extensive experience, advanced degrees, and leadership skills, and they oversee company strategy and operations. Compensation for these roles includes high salaries, bonuses, and stock options.

What are the key skills and qualifications needed to thrive as a Walmart Senior Resolution Coordinator, and why are they important?

To thrive as a Walmart Senior Resolution Coordinator, you need strong problem-solving abilities, attention to detail, and a background in customer service or supply chain operations, often supported by a high school diploma or higher education. Familiarity with Walmart's internal systems, case management software, and Microsoft Office Suite is typically essential. Excellent communication, negotiation skills, and the ability to stay calm under pressure help you stand out in this role. These skills ensure swift and effective resolution of complex customer or supply chain issues, maintaining high levels of satisfaction and operational efficiency.

What does a resolution coordinator do?

A Walmart Senior Resolution Coordinator manages and resolves customer issues related to returns, refunds, and complaints. They analyze cases, communicate with customers and store teams, and document resolutions to ensure customer satisfaction and compliance with company policies.

What's the lowest paying job at Walmart?

At Walmart, entry-level positions such as Cashiers and Sales Associates typically have the lowest wages, often starting around minimum wage which varies by location. These roles generally require basic customer service skills and may offer part-time or full-time schedules. Wages can increase with experience and additional responsibilities.
Sr. Resolution Manager

Sr. Resolution Manager

Absolute Staffing & Consulting Solutions

Rolling Meadows, IL • Remote

$65K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Position Title: Sr. Resolution Manager

Location: Remote

Employment Type: Contract

Employment Status: Full-Time

Salary: $65,000 - $80,000 (Based on experience)

Duration: 3-year contract with reevaluation and possibility for extension



About Us

Absolute Staffing & Consulting Solutions is a woman, minority, and veteran-owned business based in Westminster, Maryland. As a trusted subcontractor, we specialize in staff augmentation across IT, allied health, customer support, administrative roles, and more. We proudly serve private businesses and government entities at the local, state, and federal levels.

Absolute Staffing is seeking to hire a Sr. Resolution Manager to support our client and become valued contributors to our dynamic team.


Position Summary

We are looking for experienced Sr. Resolution Managers to lead the management and resolution of complex workers’ compensation claims. This role requires strategic decision-making, excellent communication skills, and a customer-focused mindset to ensure timely and effective claims outcomes.


Key Responsibilities

  • Analyze workers’ compensation claims to determine exposure and establish effective resolution plans.
  • Communicate extensively with claimants, medical providers, employers, and clients to ensure clear and timely coordination throughout the claims process.
  • Provide exceptional customer service with empathy and professionalism on behalf of our clients.
  • Ensure claims handling is consistent with company, client, and regulatory guidelines, and meets all legal and ethical standards.
  • Document and communicate claim activity promptly and accurately to support file outcomes.
  • Partner with internal teams and external stakeholders to improve processes and drive resolution efficiency.


About You

Required Qualifications:

  • High School Diploma or equivalent.
  • Minimum 5 years of related claims experience, with 4+ years handling lost time/indemnity-level complex workers’ compensation claims.
  • Jurisdictional experience in Illinois (IL) is required.
  • Active Adjusters' License – Designated Home State Workers' Comp License or reciprocal license (e.g., TX or FL).
  • Working knowledge of claims industry standards and regulatory compliance.
  • Experience with claims management systems and related software.

Preferred:

  • Bachelor’s Degree in a related field.
  • Experience handling multi-jurisdictional or complex workers’ compensation cases.


Key Competencies

  • Analytical and critical thinking abilities.
  • Strong written and verbal communication skills.
  • High emotional intelligence and service-oriented approach.
  • Strong organizational and time management skills.
  • Collaborative problem-solver with a proactive mindset.


Compensation & Benefits

  • Competitive salary based on experience ($65,000 – $80,000).
  • Health, dental, and vision insurance options.
  • Paid Time Off: 80 hours annually.
  • 401(k) retirement plan available with discretionary employer match based on company profitability
  • Eligibility: 1-year waiting period with 1,000 service hours required.


Join Absolute Staffing & Consulting Solutions and help shape better claims outcomes through your expertise, empathy, and commitment to excellence.