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Walmart Customer Service Chat Jobs in Virginia (NOW HIRING)

The Nurse Dolls 2.0

Live chat Support

Chester, VA

$20 - $28/hr

Are you a skilled communicator with a knack for providing exceptional customer service? The Nurse Dolls is looking for a Live Chat Agent to join our team and help us deliver an outstanding experience ...

ROCS Grad Staffing

Customer Service Representative

Fairfax, VA · On-site

$16.50 - $22.50/hr

Communicate with customers via phone, email and chat * Provide knowledgeable answers to questions about product, pricing and availability * Work with internal departments to meet customer's needs

Akina Pharmacy

Customer Service Representative

Hamilton, VA · On-site

$16.50 - $22.25/hr

... live chat, to confirm orders, schedule deliveries, and address any concerns or questions from ... Customer Service Experience: * Minimum of 1-2 years of experience in a customer service role ...

Service Experts

Customer Service Representative I

Salem, VA · On-site

$15.50 - $21/hr

The Customer Service Specialist handles customer service requests, appointment booking, customer ... Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general ...

Copart, Inc.

Customer Service Representative

Danville, VA · On-site

$16.04 - $18.07/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and ... Position may expand to include Chat and Email Customer Support. Answer and place calls in a ...

Walmart

Front End Service Team Trainer

Ashland, VA · On-site

$17 - $30/hr

They smile, greet and thank customers, process returns / refunds, and carry out financial ... Benefits & perks At Walmart, we offer competitive pay as well as performance-based incentive awards ...

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Walmart Customer Service Chat information

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How much do walmart customer service chat jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for walmart customer service chat in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a Walmart Customer Service Chat?

A Walmart Customer Service Chat job involves assisting customers through online chat to resolve inquiries about orders, returns, refunds, product availability, and other concerns. Representatives provide quick and efficient support while ensuring customer satisfaction. This role requires good communication skills, problem-solving abilities, and familiarity with Walmart's policies and services.

What are the key skills and qualifications needed to thrive in the Walmart Customer Service Chat position, and why are they important?

To thrive as a Walmart Customer Service Chat representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer service software, live chat platforms, and basic computer skills are typically expected. Patience, empathy, and the ability to multitask help individuals excel in providing efficient and positive customer experiences. These skills are essential for quickly resolving customer inquiries and maintaining Walmart’s reputation for excellent service.

What are some common challenges faced by Walmart Customer Service Chat representatives, and how are they addressed?

Walmart Customer Service Chat representatives often handle multiple customer conversations at once and may encounter complex or dissatisfied customer inquiries. To support team members, Walmart provides thorough training on internal systems and ongoing access to resources for escalations or tricky questions. The work environment emphasizes teamwork, allowing representatives to collaborate or seek help from supervisors when needed. Continuous feedback and coaching help employees develop their customer service skills and manage challenging situations effectively, ensuring both personal growth and high-quality customer support.

How do you become a Walmart customer service chat agent?

To become a Walmart customer service chat agent, candidates typically need to apply through Walmart's careers website, complete an online application, and pass a skills assessment. Prior experience in customer service and strong communication skills are often preferred, and training is provided once hired.

What are the most commonly searched types of Walmart Customer Service Chat jobs in Virginia?

The most popular types of Walmart Customer Service Chat jobs in Virginia are:

What are popular job titles related to Walmart Customer Service Chat jobs in Virginia?

For Walmart Customer Service Chat jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Walmart Customer Service Chat jobs in Virginia look for?

The top searched job categories for Walmart Customer Service Chat jobs in Virginia are:

What cities in Virginia are hiring for Walmart Customer Service Chat jobs?

Cities in Virginia with the most Walmart Customer Service Chat job openings:

Walmart Customer Service Chat jobs near you
Infographic showing various Walmart Customer Service Chat job openings in Virginia as of August 2026, with employment types broken down into 52% Full Time, and 48% Part Time. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Customer Service Representative - Phones and Chat - Richmond, VA

USZoom LLC

Richmond, VA

$15.75 - $21.50/hr

Full-time

Re-posted 27 days ago

Job description

We’re iPostal1 and we’re in growth mode!


This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we’re looking for confident, upbeat, personable Customer Service professionals to support that growth in our Richmond, VA location. There will be a two-week, paid training which starts with the first week in the Richmond office and the second week in our Montebello, N.Y. headquarters.


To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!


*Please note this is an in-office role. Remote work is not available.


Responsibilities:


Answer inbound calls from customers in a prompt and professional manner

Identify the type of assistance needed

Ascertain level of assistance needed to resolve inquiry and escalate when appropriate

Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients

Manage customer expectations

Actively engage customers in on-line chat context

            Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.

Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting


Requirements:

Active listening skills

Results oriented

Strong work ethic

Excellent verbal and written communication skills

Previous experience in a customer service-oriented role


iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.

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