Pharmacy Intern Grad
$15.25 - $19/hr
... and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). * Develops strong relationships with most valuable customers by anticipating ...
Pharmacy Intern Grad
$15.25 - $19/hr
... and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). * Develops strong relationships with most valuable customers by anticipating ...
Walgreens information
What is a Walgreens employee?
A Walgreens employee works at one of the largest pharmacy store chains in the United States, Walgreens. Employees can hold a variety of roles, including cashier, pharmacy technician, store manager, or pharmacist. They assist customers with purchases, manage inventory, fill prescriptions, and provide healthcare advice and services. Walgreens staff are trained to deliver excellent customer service and support the company's commitment to health and wellness in their communities.
What are the key skills and qualifications needed to thrive as a Walgreens pharmacy technician, and why are they important?
To thrive as a Walgreens Pharmacy Technician, you need a high school diploma or equivalent, attention to detail, and basic math skills, along with state-specific certification where required. Familiarity with pharmacy management systems, prescription processing software, and point-of-sale (POS) systems is typically necessary. Strong customer service, teamwork, and effective communication skills help you stand out in this role. These skills and qualities are crucial for ensuring accurate prescription fulfillment, regulatory compliance, and positive customer experiences within a fast-paced retail pharmacy environment.
What are some common challenges faced by Walgreens pharmacy technicians, and how are they supported in overcoming them?
Pharmacy technicians at Walgreens often manage high prescription volumes, multitasking between customer service, medication preparation, and inventory management. Balancing accuracy with efficiency can be challenging, particularly during peak hours. Walgreens supports technicians with structured training programs, clear workflows, and teamwork with pharmacists and other staff. Regular communication and access to up-to-date technology also help technicians manage their responsibilities and deliver excellent patient care.
What is the difference between Walgreens vs CVS Pharmacy Clerk?
| Aspect | Walgreens | CVS Pharmacy Clerk |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some positions may require pharmacy technician certification | High school diploma or equivalent; pharmacy technician certification preferred |
| Work Environment | Retail pharmacy setting, customer service focus, pharmacy area | Retail pharmacy environment, customer service, assisting pharmacists |
| Employer & Industry Usage | Part of Walgreens Boots Alliance, retail pharmacy chain | Part of CVS Health, retail pharmacy chain |
| Common Search & Comparison | Frequently compared for similar roles in retail pharmacy | Often compared with Walgreens pharmacy clerks for job duties and environment |
Both Walgreens and CVS Pharmacy clerks work in retail pharmacy environments, assisting customers and supporting pharmacy staff. While their roles are similar, differences may include specific store policies, training programs, and certification preferences. Understanding these distinctions can help job seekers choose the right employer and role.
What cities near Perry, FL are hiring for Walgreens jobs?
Cities near Perry, FL with the most Walgreens job openings:
Walgreens rating
5.5
Based on 2,204 frontline employees who took The Breakroom Quiz
98th of 112 rated pharmacies
Job description
Job Objectives
Provides pharmacy consulting services to customers regarding the effective usage of medications, awareness with drug interactions and offering preventive healthcare services such as immunizations. Responsible for ensuring the proper compounding, dispensation, review and verification of prescribed medications within regulatory guidelines, company policies and procedures.
Supports the efficient workflow of the pharmacy and assists the pharmacy manager in identifying ways to optimize pharmacy financials, inventory management and enhance customer experience
Job Responsibilities/Tasks
Customer Experience
Training & Personal Development
Communications
Provides pharmacy consulting services to customers regarding the effective usage of medications, awareness with drug interactions and offering preventive healthcare services such as immunizations. Responsible for ensuring the proper compounding, dispensation, review and verification of prescribed medications within regulatory guidelines, company policies and procedures.
Supports the efficient workflow of the pharmacy and assists the pharmacy manager in identifying ways to optimize pharmacy financials, inventory management and enhance customer experience
Job Responsibilities/Tasks
Customer Experience
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Develops strong relationships with most valuable customers by anticipating customer needs and proactively offering services. Supports efforts on enhancing customer experience by increasing focus on healthcare services (e.g. patient consultation, medication management, drug therapy reviews, and perform retail, clinical, or wellness services such as immunizations, flu shots, and diabetes awareness) thereby promoting the shift of the pharmacy role from transactional to interpersonal.
- Counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.
- Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload.
- Ensures the pharmacy operates in accordance to regulations, company policies and standards. Assists pharmacy manager with establishing procedures that promotes the efficient workflow of the pharmacy including assigning roles, coordinating activities and soliciting employee suggestions. Responsible for the opening and closing of the pharmacy and shift change duties.
- Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. The Product Review/Retail Fill Process Pharmacist has the ultimate responsibility for ensuring that the elements of Good Faith are present.
- Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, automation, StoreNET to provide support to customers as well as pharmacy staff. Proposes and implements enhancements to pharmacy systems to further promote productivity.
- Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and participates in 3rd party audit.
- Follows-up with medical providers' offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions
- Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness and other preventive healthcare services.
- Assists and supports the pharmacy manager in analyzing performance data including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management. Reviews KPI's with Pharmacy Manager, Store Manager, and Healthcare Supervisor.
- Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers. Participates in community outreach activities to promote the pharmacy business and further enhance growth opportunities.
- Partners with Central Pharmacy Operations for customer registration, 3rd party reviews, and assists with resolving customer issues to support the Well Experience locations. In virtual environments, conducts virtual product review by following specific company procedures and guidelines (e.g. using specific photographs taken by the technicians sent electronically during the F4 process and reduce transactional tasks).
- Assists the Pharmacy Manager with staff hiring and training. Reinforces the direction of Pharmacy Manager in staff performance by coaching, and providing constructive feedback, monitoring customer service, and fostering employee development.
- Promotes teamwork and motivates team members by establishing expectations, monitors and recognizes progress, and fosters a shared vision.
Training & Personal Development
- Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, company publications, and communications. Maintains awareness of developments in retail and management and pursues best practices that would enhance performance
- Obtains necessary certifications, education credits and training such as People Plus Learning modules as required by the Company
- Seeks professional development by monitoring one's performance, solicits for constructive feedback, and leverages pharmacy manager and store manager as mentor and coach
Communications
- Supports the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.
What Walgreens employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Walgreens
Sourced by ZipRecruiter
Industry
Pharmaceutical and medicine manufacturing, retail and software development
Company size
51 - 200 Employees
Headquarters location
Deerfield, IL, US