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Walgreens Call Center Jobs (NOW HIRING)

Walgreens

Group Supervisor Fulfillment Center

Memphis, TN · On-site

$56K - $91K/yr

Provides daily support to pharmacy fulfillment center team members to ensure they provide a first in class experience to Walgreens patients and customers. Monitors and reviews the day-to-day work of ...

Walgreens

Group Supervisor, Fulfillment Center

Liberty, MO · On-site

$56K - $91K/yr

As a Group Supervisor at our Walgreens fulfillment center, you will serve as a pivotal leader, mentor, and coach to others. You will help team members unlock their full potential through personalized ...

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How much do walgreens call center jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for walgreens call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What do Walgreens Call Center representatives do?

Walgreens Call Center representatives assist customers over the phone with a variety of needs, including prescription refills, order status inquiries, store information, account support, and resolving issues. They act as the first point of contact for customers seeking help and are trained to provide friendly, knowledgeable service. Representatives may also handle insurance questions, transfer calls to pharmacists, and help with online services. Their goal is to ensure a positive customer experience and support Walgreens' reputation for quality service.

What are the key skills and qualifications needed to thrive as a Walgreens Call Center Representative, and why are they important?

To thrive as a Walgreens Call Center Representative, you need excellent customer service skills, strong verbal communication abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency are typically required. Outstanding problem-solving skills, patience, and the ability to remain calm under pressure make someone stand out in this role. These skills are vital for efficiently resolving customer inquiries, maintaining customer satisfaction, and upholding Walgreens’ service standards.

What are some common challenges faced by employees in a Walgreens Call Center, and how can new hires prepare for them?

One of the most common challenges in a Walgreens Call Center is managing high call volumes while maintaining excellent customer service, especially during peak hours or seasonal periods. New hires may also encounter a wide variety of customer inquiries, from prescription issues to store information, which requires adaptability and quick problem-solving. To prepare, it's helpful to become familiar with Walgreens' products, services, and internal systems, and to practice active listening and clear communication. The team environment is supportive, with supervisors and experienced colleagues available for guidance, and comprehensive training is provided to help new employees succeed.

What is the difference between Walgreens Call Center vs Walgreens Customer Service Representative?

AspectWalgreens Call CenterWalgreens Customer Service Representative
Primary RoleHandling inbound/outbound calls, resolving customer inquiriesAssisting customers with orders, prescriptions, and store services
Work EnvironmentCall center setting, often remote or office-basedRetail store or call center, direct customer interaction
Required CredentialsHigh school diploma, communication skillsHigh school diploma, customer service experience
Industry UsageCustomer support for pharmacy and retailIn-store and remote customer assistance

Both roles involve customer interaction within Walgreens, but the Walgreens Call Center focuses on managing calls and resolving issues remotely, while the Walgreens Customer Service Representative often works directly in stores or via phone to assist customers with their needs. Understanding these differences helps job seekers find the right fit within Walgreens' customer support roles.

More about Walgreens Call Center jobs
What cities are hiring for Walgreens Call Center jobs? Cities with the most Walgreens Call Center job openings:
What states have the most Walgreens Call Center jobs? States with the most job openings for Walgreens Call Center jobs include:
What job categories do people searching Walgreens Call Center jobs look for? The top searched job categories for Walgreens Call Center jobs are:
Walgreens Call Center jobs near you
Infographic showing various Walgreens Call Center job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Representative, Retail Specialty - Onsite Orlando, FL

Call Center Representative, Retail Specialty - Onsite Orlando, FL

Walgreens

Orlando, FL • On-site

$16.50 - $22/hr

Full-time

Posted 4 days ago

Walgreens rating

5.5

Company rating: 5.5 out of 10

Based on 2,096 frontline employees who took The Breakroom Quiz

87th of 99 rated pharmacies

Job description

Job Description
Job Summary:
In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department.
Job Responsibilities:
  • Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
  • Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
  • Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.
  • Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.

  • Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.
About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
External Basic Qualifications
  • High School Diploma or GED.
  • Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
  • Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
  • Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
  • Communicate effectively in writing and verbally.
  • 18 years of age or older.

Preferred Qualifications
  • At least 1 year of pharmacy technician experience in a retail or call center environment.
  • At least 18 months as a pharmacy technician with a certificate/registration by state as granted by the State board for Pharmacy or nationally recognized certification agency.
  • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
  • Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
  • Fluency in Spanish and English.
An employee in this position can expect a salary/hourly rate between $16.50 and $20.80 plus bonus pursuant to the terms of any bonus plan, if applicable. The actual compensation offered will depend on experience, seniority, geographic locations, and other factors permitted by law. To review benefits, please click here jobs.walgreens.com/benefits.
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

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