Vtc Manager Jobs (NOW HIRING)

Quantum Sky is searching for a full-time Senior AV/VTC Specialist to support the EEOC OCIO Enterprise Helpdesk. This role supports operation, maintenance, integration, and support of audiovisual, video conferencing, and multimedia production systems across EEOC. 

The Senior AV/VTC Specialist will provide high-level technical expertise for live events, executive communications, enterprise collaboration platforms, digital media production, and AV/VTC system reliability across Headquarters and 53 nationwide field offices. 

Responsibilities:

• Support operation, maintenance, integration, and support of audiovisual, video conferencing, and multimedia production systems. 
• Provide technical expertise for live events, executive communications, enterprise collaboration platforms, and digital media production while ensuring reliable AV/VTC performance across EEOC. 
• Provide on-site support, ad hoc services, travel support, training support, remote support, and/or evaluation of EEOC field office AV/VTC requirements as needed and approved. 
• Support AV and VTC events including meetings and conferences requiring AV/VTC hardware support, public address systems with multiple microphone/line-level sources, public display for live/recorded/VTC video, computer display, and open/closed caption support. 
• Configure, operate, maintain, and troubleshoot AV equipment and multimedia production technologies. 
• Support video editing and post-production, video switching, camera operations, graphic design, animation, motion graphics, audio mixing, digital signal processing, control systems, projection systems, and LED display technologies as required by the PWS. 
• Provide operational support for video teleconferencing and collaboration platforms including Microsoft Teams, Zoom, Poly RealPresence, video webinars, and breakout rooms. 
• Schedule and manage virtual meetings, coordinate connections between multiple locations, monitor audio and video performance, and resolve connectivity, interoperability, and user support issues. 
• Receive, track, manage, document, troubleshoot, and resolve AV/VTC service requests and trouble tickets submitted by EEOC personnel for AV/VTC systems at any EEOC location. 
• Support planning, setup, execution, and post-event activities for live and virtual events including town halls, executive meetings, training sessions, webcasts, and conferences. 
• Operate production equipment, perform live video switching and audio mixing, support recording and streaming, and help ensure seamless production delivery throughout the event lifecycle. 
• Support design, implementation, integration, and sustainment of AV/VTC solutions, including signal-flow documentation, AV-over-IP and supporting network infrastructure, multiple communications platforms, and recommendations for performance, reliability, and scalability improvements. 
• Provide preventive and corrective maintenance for AV/VTC systems, including diagnosis of audio, video, network connectivity, codec, and hardware issues; routine inspections; upgrades; firmware updates; and lifecycle management documentation. 
• Initiate formal escalation procedures if an AV/VTC issue cannot be resolved within 24 hours of the initial service request and coordinate until services are fully restored. 
• Resolve at least 90% of incoming AV/VTC service requests and onsite support tickets without escalation; no more than 10% may be escalated to EEOC AV/VTC management. 

Required:

• Bachelor's degree in information technology, Computer Science, Information Systems, or a related field. 
• Senior Expert AV/VTC Specialist with ten (10) years of experience supporting an environment similar to EEOC's. 
• Experience supporting equipment identified in the PWS appendices. 
• Experience working with 53 nationwide field offices. 
• Ability to support Microsoft Teams, Zoom, Poly RealPresence, Cisco/Webex environments where applicable, AV/VTC endpoints, codecs, DSPs, control systems, conference room platforms, and collaboration technologies identified in the PWS. 
• Ability to support live, virtual, and hybrid meetings and events, including executive and high-profile events. 
• Ability to document, track, troubleshoot, resolve, and report AV/VTC service requests and onsite support tickets. 
• Acceptable command of the English language and ability to pass COR resume review. 
• No source-specific degree or certification requirement is provided for the Senior AV/VTC Specialist in the source package. 

Clearance: 

• Must currently possess or be able to favorably pass a full-field five-year employment background investigation prior to performing work under the contract. 
• Must have at least a Background Investigation (BI). The PWS states the process normally requires a completed SF-85P, "Questionnaire for Public Trust Positions," and references OPM suitability standards. 

Location:

• Primary on-site work location is EEOC Headquarters, 131 M Street NE, Washington, DC 20507. Each Work Order will specify the work location. 
• On-site work is generally performed between 7:00 a.m. and 7:00 p.m. Eastern Time, Monday through Friday, excluding legal holidays and Federal Government closures, unless otherwise requested by the COR. 
• Limited travel may be required during the period of performance if approved by the COR. On-site and off-site support resources must be located within the United States. 
• Ad hoc telework may be permitted as part of on-site services if approved by the COR; telework schedules require mutual agreement and formal incorporation under the contract or bilateral modification. 

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between 90-110K. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

The world the mission operates in is going post-quantum, contested, and machine-speed. Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the mission demands dominance, not parity. We don't follow the map. We draw it. 

At Quantum Sky, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamQuantumSky? 

Quantum Sky Engineering LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.