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Vsp Customer Service Jobs in Ohio (NOW HIRING)

Specialty1 Partners

Patient Care Coordinator

Mentor, OH · On-site

$15.75 - $20.50/hr

Customer service orientation * A high school diploma * Desires to help your patients * Must be able ... VSP Vision Coverage * Complimentary Life Insurance Policy (employee only) * Short-term & Long-Term ...

visionworks

Retail Sales Associate Part Time

Cincinnati, OH · On-site

$10.70 - $13.97/hr

Engage with patients/customers and recommend products and services that meet their eye care needs ... VSP Vision is an equal opportunity employer and gives consideration for employment to qualified ...

visionworks

Retail Sales Associate Part Time

Cincinnati, OH · On-site

$10.70 - $13.97/hr

Engage with patients/customers and recommend products and services that meet their eye care needs ... VSP Vision is an equal opportunity employer and gives consideration for employment to qualified ...

Visionworks

Retail Sales Associate Part Time

Cincinnati, OH · On-site

$10.70 - $13.97/hr

Engage with patients/customers and recommend products and services that meet their eye care needs ... VSP Vision is an equal opportunity employer and gives consideration for employment to qualified ...

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Vsp Customer Service information

See Ohio salary details

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How much do vsp customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for vsp customer service in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is a VSP Customer Service?

A VSP Customer Service job involves assisting customers with vision insurance-related inquiries, such as benefits, claims, billing, and provider network information. Representatives help resolve customer concerns, provide policy details, and ensure a positive service experience. Strong communication, problem-solving skills, and knowledge of VSP policies are essential to succeed in this role.

What are the typical day-to-day responsibilities of a VSP Customer Service?

As a VSP Customer Service representative, your typical day involves assisting members with questions related to their vision insurance benefits, processing claims, and addressing coverage inquiries via phone, email, or chat. You may also help eye care providers with billing concerns, update account information, and troubleshoot any issues with policy details. Collaboration with fellow team members and other departments is common to ensure prompt and accurate solutions for customers. The role requires balancing a friendly, professional demeanor with the ability to manage multiple tasks in a fast-paced environment. This variety keeps the work engaging while offering numerous opportunities to develop your customer service skills.

What are the key skills and qualifications needed to thrive in the VSP Customer Service position, and why are they important?

To thrive as a VSP Customer Service representative, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic knowledge of vision insurance processes is often required. Patience, active listening, and empathy are essential soft skills that help build rapport with customers and resolve issues efficiently. These qualities are crucial for delivering a positive customer experience and maintaining the reputation of the company.

Is VSP a good place to work?

VSP Customer Service roles are generally considered stable with a focus on healthcare benefits and customer support skills. Employees often work in a call center environment, requiring good communication and problem-solving abilities. Overall, it is viewed as a reputable employer within the healthcare industry.

What are popular job titles related to Vsp Customer Service jobs in Ohio?

For Vsp Customer Service jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Vsp Customer Service jobs in Ohio look for?

The top searched job categories for Vsp Customer Service jobs in Ohio are:

What cities in Ohio are hiring for Vsp Customer Service jobs?

Cities in Ohio with the most Vsp Customer Service job openings:

Vsp Customer Service jobs near you
Infographic showing various Vsp Customer Service job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

Licensed Optician FT Poland, OH #224

Eyemart Express

Boardman, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Eyemart Express rating

6.1

Company rating: 6.1 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

21st of 40 rated optical retailers

Job description

Licensed Optician Full Time
30 years ago Dr. Barnes founded Eyemart Express to deliver everything a patient needs. It started with one friendly shop in Appleton, WI and has since expanded to over 245 in 42 states. Today, Eyemart Express is celebrated for promptly delivering quality eyewear at great prices, while maintaining great relationships with optometrists and local communities. We're not like everyone else, with local labs in stores, eye exams and same-day delivery on glasses - our customers never miss a moment. Now, you can join one of the nation's top optical retailers and get to improve lives by helping people see better.
As a Licensed Optician, you'll guide patients in selecting eyeglass frames, lenses, and coatings tailored to their needs. You'll ensure accurate measurements and prescription information for our lab technicians, oversee the production process, and provide personalized care when dispensing glasses to patients.
Earning Potential: The earning potential for this role is competitive, inclusive of base pay and incentives.
Responsibilities
  • Provide Exceptional Customer Service: Use your optical expertise and product knowledge to precisely meet customer needs, ensuring personalized and informed interaction
  • Stay informed about sales, promotions, and company policies
  • Process payments and refunds using our Point of Sale system
  • Educate patients on eyeglass care
  • Process insurance claims
  • Maintain up-to-date product knowledge
  • Create and manage patient files with confidentiality in mind
  • Interpret prescription requirements
  • Take necessary measurements, prepare work orders, and inspect final products for accuracy
  • Adjust and repair frames as needed
  • Price, stock, and organize merchandise

Requirements
  • High School Diploma or GED
  • Optical industry experience and current state License
  • Excellent communication skills, both verbal and written

Benefits
  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Matching 401k
  • Short-Term and Long-Term Disability
  • Life Insurance
  • Fully paid benefits to maintain licensing requirements and opportunities for advancement

At Eyemart Express, we're dedicated to excellence in everything we do. We understand the importance of work-life balance and strive to be as flexible as possible with scheduling needs to ensure our team members can achieve harmony between work and personal life.
If you're ready to join a company that values excellence, invests in your future, and respects your need for balance, submit your resume today! Eyemart Express is where your career takes off.
This posting provides an overview of the role. A full job description will be provided upon hire.
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

What Eyemart Express employees say

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