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Vpcc Jobs in Virginia (NOW HIRING)

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Vpcc information

What is a VPCC?

VPCC typically stands for Vice President of Customer Care or Vice President of Community College, depending on the industry context. In the context of education, VPCC most commonly refers to Virginia Peninsula Community College, a public community college in Virginia offering a range of associate degrees, certificates, and workforce development programs. In a corporate setting, a VPCC is an executive responsible for overseeing customer care strategies, ensuring customer satisfaction, and leading related teams. Understanding the specific context is essential to accurately define the role and responsibilities of a VPCC.

What are the key skills and qualifications needed to thrive as a Vice President of Customer Care (VPCC), and why are they important?

To thrive as a Vice President of Customer Care (VPCC), you generally need extensive experience in customer service management, a bachelor's or master's degree in business or a related field, and a proven track record of leading large teams. Familiarity with CRM platforms, customer analytics tools, and process improvement methodologies like Six Sigma is highly beneficial. Exceptional leadership, strategic thinking, and communication skills set top performers apart in this role. These skills and qualifications are crucial for driving customer satisfaction, operational efficiency, and organizational growth.

What are the typical leadership challenges faced by a Vice President of Customer Care (VPCC) and how can applicants prepare to address them?

A Vice President of Customer Care (VPCC) often leads large, diverse teams and must balance strategic goals with daily operational demands. Common challenges include managing change during digital transformation, ensuring consistent service quality across multiple channels, and fostering engagement among remote or distributed teams. Applicants should be prepared to demonstrate strong communication, data-driven decision-making, and the ability to drive cross-functional collaboration. Experience with customer care technologies and proven success in leading teams through change are highly valued. Proactive leadership and a customer-centric mindset are essential for overcoming these challenges.

What are popular job titles related to Vpcc jobs in Virginia?

For Vpcc jobs in Virginia, the most frequently searched job titles are:

What cities in Virginia are hiring for Vpcc jobs?

Cities in Virginia with the most Vpcc job openings:

Infographic showing various Vpcc job openings in Virginia as of August 2026, with employment types broken down into 37% Full Time, and 63% Part Time. Highlights an 80% In-person, and 20% Remote job distribution.

Manager, Employee Relations & Talent Development

Virginia Peninsula Community College

Richmond, VA • On-site

$80K - $86K/yr

Full-time

This job post has expired today. Applications are no longer accepted.


Key responsibilities

  • Serve as the primary resource for employee relations consultation, investigations, coaching, performance management, discipline, labor relations support, and supervisor training.

  • Lead EEOC/OCR responses, partner with counsel and leadership, identify trends, and standardize investigation protocols.

  • Develop and manage a comprehensive performance management system, including goal setting, performance review, and performance improvement processes.


Job description

Posting Details
Posting Summary
Working Title
Manager, Employee Relations & Talent Development
Role Title
Human Resource Analyst II
Role Code
19092-SW
FLSA
Exempt
Pay Band
05
Position Number
29300161
Agency
Virginia Peninsula Community College
Division
Virginia Peninsula Community College (Div)
Work Location
Hampton - 650
Hiring Range
$80,000-$86,000
Emergency/Essential Personnel
Yes
EEO Category
2-Professionals
Full Time or Part Time
Full Time
Does this position have telework options? -Telework options are subject to change based on business needs-
Does this position have a bilingual or multilingual skill requirement or preference?
Work Schedule
8am - 5pm Monday - Friday
Some evenings and weekends may be required
Sensitive Position
No
Job Description
The mission of Virginia Peninsula Community College (VPCC) is to change lives and transform our community through diverse, inclusive, and equitable education and workforce training, excellent support and services, and innovative partnerships. The Office of Human Resources (HR) seeks to attract, develop, and retain a talented workforce dedicated to the success of our employees, students, and the community. HR is committed to fostering an environment of respect, collaboration, and continuous learning, ensuring that every employee is supported, empowered, and equipped to contribute to the college's mission of academic excellence and community service.
The Manager of Employee Relations & Talent Development serves as the college subject matter expert and strategic leader for employee relations, workplace investigations, grievance administration, policy interpretation, compliance, and manages organizational learning initiatives. This position provides leadership and consultation to employees and supervisors across the College and partners with others to aid in the success of the orgainzation.
The job duties/responsibilities of the include and are not limited to:
  • Employee Relations Leadership: Serve as primary resource for employee relations consultation, investigations, coaching, performance management, discipline, labor relations support, and supervisor training.
  • EEOC & External Complaint Management: Lead EEOC/OCR responses, partner with counsel and leadership, identify trends, and standardize investigation protocols.
  • Grievance Process Administration: Serve as grievance SME, advise on procedures and hearings, coordinate compliance, and maintain records.
  • Policy Interpretation & Compliance: Interpret policies and laws, develop guidance, monitor legislative changes, and recommend updates.
  • Training, Capacity Building & College Support: Manage the Talent Development Specialist position and aid in development and deliverance of training. Lead direct report in conducting needs assessments, coaching leaders, and lead organizational development initiatives.
  • Performance Mangement: Develops and manages a comprehensive performance management system that focuses on goal setting, performance review and a performance improvement process. Directs the Talent Development Specialist and takes an active role in organizing efforts focused on evaluation processes for all employees.
  • Data, Reporting & Continuous Improvement: Maintain records, analyze trends, develop metrics, and recommend process improvements.Committee Participation: Support organizational initiatives by participating with various committees including but not limited to Title IX representation and Threat Assessment.
  • Performs other duties as assigned withihn the scope of knowledge, skills, and abilties associated with the role.

Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Required:
  • Progressive HR experience in employee relations, investigations, compliance, grievance administration, and training and development.
  • Knowledge of employment laws, policies, and HR best practices.
  • Strong communication, facilitation, and analytical skills.
  • Proficiency in Microsoft Office Suite and Human Capital Management systems.

Knowledge:
  • Comprehensive knowledge of employee relations principles, practices, and procedures, including performance management, corrective action, workplace investigations, conflict resolution, and disciplinary processes.
  • Thorough knowledge of federal and state employment laws and regulations, including Equal Employment Opportunity (EEO), Title VII, ADA, FMLA, FLSA, Title IX, and other applicable employment statutes.
  • Knowledge of grievance administration, complaint resolution processes, and administrative hearing procedures.
  • Knowledge of human resources policies, procedures, best practices, and compliance requirements.
  • Knowledge of organizational development, adult learning principles, leadership development, talent management, and employee engagement strategies.
  • Knowledge of workplace investigation techniques, evidence collection, interview methodologies, report writing, and case management practices.
  • Knowledge of data analysis, performance metrics, and continuous improvement methodologies.
  • Knowledge of higher education organizational structures, governance processes, and public-sector employment practices preferred.

Skills
  • Exceptional employee relations and conflict resolution skills with the ability to navigate highly sensitive and complex workplace situations.
  • Skilled in conducting workplace investigations, interviewing employees and witnesses, analyzing facts, and developing defensible recommendations.
  • Strong coaching and consulting skills with the ability to influence and develop supervisors, managers, and leaders.
  • Excellent verbal, written, presentation, and facilitation skills, including the ability to communicate complex information clearly to diverse audiences.
  • Strong analytical and critical thinking skills with the ability to assess risks, identify trends, and develop practical solutions.
  • Skilled in developing, delivering, and evaluating training programs and organizational development initiatives.
  • Effective project management and organizational skills with the ability to manage multiple priorities and meet deadlines.
  • Strong relationship-building and collaboration skills with the ability to work effectively across departments and organizational levels.
  • Proficiency in Microsoft Office Suite, Human Capital Management (HCM) systems, case management systems, learning management systems, and data reporting tools.
  • Skilled in preparing reports, policy guidance documents, training materials, and correspondence for executive leadership and external agencies.

Abilities
  • Ability to interpret and apply employment laws, regulations, policies, and procedures consistently and objectively.
  • Ability to exercise sound judgment, discretion, and professionalism while handling highly confidential and sensitive matters.
  • Ability to lead complex investigations and employee relations matters from intake through resolution.
  • Ability to manage and prioritize multiple projects, cases, and competing deadlines in a fast-paced environment.
  • Ability to develop and maintain effective working relationships with employees, supervisors, administrators, legal counsel, and external agencies.
  • Ability to identify organizational needs and implement strategic talent development and employee engagement initiatives.
  • Ability to analyze workforce data, identify trends, and recommend data-driven improvements.
  • Ability to supervise, mentor, and develop staff while fostering a culture of accountability, collaboration, and continuous learning.
  • Ability to facilitate difficult conversations, mediate disputes, and build consensus among diverse stakeholders.
  • Ability to represent the institution effectively on committees, workgroups, compliance reviews, investigations, and organizational initiatives.
  • Ability to maintain impartiality, fairness, and credibility when addressing workplace concerns and conducting investigations.
  • Ability to adapt to changing organizational priorities, legislative requirements, and workforce needs while maintaining high-quality service delivery.

Additional Considerations
  • SHRM-SCP, SHRM-CP, SPHR, PHR, Title IX, mediation, labor relations, and/or change management credentials.
  • Experience in higher education, community colleges, public sector, or decentralized organizations.
  • Experience leading complex investigations, EEOC responses, grievances, labor relations matters, and enterprise-wide learning initiatives.

Operation of a State Vehicle
Yes
Supervises Employees
Yes
Required Travel
Minimal
Posting Detail Information
Posting Number
CLS_4654P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
08/13/2026
Job Close Date
09/06/2026
Open Until Filled
Agency Website
vpcc.edu
Contact Name
Email
Phone Number
Special Instructions to Applicants
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information
Background Check Statement Disclaimer
The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement
The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting
https://jobs.vccs.edu/postings/99776