Vp User Experience Jobs in Wisconsin (NOW HIRING)

• Responsible for the evaluation of current technology and the future strategic planning/development of technology infrastructure, information system assets, data management, and enterprise security.
• Lead IT operations, infrastructure, networking, and cybersecurity functions including managing day-to-day operations, managing endpoint devices, MDM, and disaster recovery plans
• Ensure system reliability, security, and business continuity through implementation of cyber security policies, meeting industry regulations and standards, creating SOPs, and enforcing policies.
• Establish the objectives for operations, maintenance, and enhancement of the IT systems and a plan for continuous improvement of the service levels.
• Develop and manage the IT operating budget and capital budget, technology roadmap, capital planning, licensing, renewals, inventory control and cost-control initiatives.
• Evaluate and manage technology vendors, managed service providers, software partners, contracts, service level agreements, and technology-related procurement.
• Provide executive-level leadership & project management for major system & software implementations, ensuring appropriate planning, change management, communication, testing, training, adoption, and post-implementation evaluation.
• Partner with department leaders to identify opportunities for automation, process improvement, reporting, data integrity, workflow optimization, and enhanced user experience.
• Management and streamlining of company uploads/downloads related to customer portals to ensure billing data integrity and optimal workflows with NetSuite
• Remain current on and drive continuous improvement and adoption of emerging technologies. (AI, AEO vs SEO, etc…)
• Direct help desk and end-user support services.

• Lead, mentor, and develop IT staff and technology partners to ensure high-quality support, accountability, collaboration, and professional growth.
• Assign, prioritize, and assist with department work, projects, support requests, and operational responsibilities.
• Participate in hiring, onboarding, training, performance evaluations, corrective action, and employment decisions in accordance with company policy.
• Establish performance expectations and standards for department employees to achieve or exceed performance metrics.
• Develop succession planning and cross-training strategies to support operational continuity and reduce single points of failure.
• Foster a culture of continuous improvement, service-oriented IT that balances security, compliance, responsiveness, innovation, and practical business support.
• Represent the technology function in executive, board, client, vendor, audit, compliance, and strategic planning discussions as requested.

• Strong ability to be a hands-on leader as well as handling executive level job responsibilities.
• Demonstrate a collaborative approach to supporting clients, employees, leaders, and business partners.
• Maintain confidentiality and protect sensitive company, employee and client data without compromising daily productivity.

• Proven ability to lead teams, manage vendors, and communicate effectively with executive stakeholders.

• Ability to clearly articulate complex systems and system strategies with team members to build support and understanding of objectives.

• Ability to evaluate risk, make sound recommendations, and balance security requirements with business needs.
• Strong analytical, problem-solving, project management, and decisive decision-making skills.
• High degree of integrity, discretion, confidentiality, and professionalism.
• Act as a trusted advisor and technology leader who promotes accountability, transparency, and practical solutions.
• Support the aggregate organization’s mission, vision, values, and strategic goals across all verticals.

• Bachelor’s Degree in Information Technology, Computer Science, or related field.  Advanced degree (MBA or Master's) preferred.
• Certifications such as ITIL, PMP, CISSP, Security+, Microsoft, ERP, or BI-related credentials are a plus
• 10+ years of progressive IT leadership experience.
• Strong background in infrastructure, networking, cybersecurity, and IT operations.
• Experience managing cloud and hybrid Microsoft environments across all aspects of IT.
• Knowledge of ERP platforms, business intelligence tools, and system integrations. (PowerBI, NetSuite, Etc)
• Proficiency with Microsoft Office Suite and related business, collaboration, security, and reporting tools.
• Proficiency with Customer Management Portals including but not limited to Corrigo, Coupa, Fexa, FM Pilot, and Service Channel.
• Strong working knowledge of Data Warehouse, Data Lake, SnowFlake or equivalent.
• Experience implementing and managing customer-facing web and mobile applications
• Highly proficient in contract negotiations, contract maintenance, and vendor management.

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