Vp Call Center Operations Remote Jobs in Toronto, ON

The VP, Head of Policy & Data Operations leads the data, governance, and operational infrastructure that underpins Broadridge's custom proxy voting policy solutions. This role ensures that client-defined policies are accurately translated into scalable data frameworks, validated with precision, and operationalized to support high-quality proxy research and voting execution globally.
Partnering closely with the Head of Custom Policy, who owns client policy design and implementation, this role is accountable for data integrity, operational excellence, and the consistent delivery of policy-driven insights that enable institutional investor stewardship teams.

Responsibilities

• Policy Data Management:Help oversee client proxy voting policies into structured, system-ready data with strong governance, version control, and auditability.

• Data Quality & Controls:Establishand oversee validation frameworks ensuring accuracy, completeness, and consistency of policy data and research inputs.

• Operational Execution:Lead end-to-end workflows supporting global proxy research production, ensuring alignment with client policies and service level expectations.

• Process Optimization:Drive automation, standardization, and continuous improvement to support scale, complexity, and global market coverage.

• Cross-Functional Partnership:Collaborate with Custom Policy, Technology, Product, and Business stakeholders to ensure seamless policy execution and platform enablement.

• Operating Model & Strategy: Define and evolve the operating model, governance structure, and execution framework supporting Broadridge's custom proxy voting policy solutions

• Risk Management & Oversight:Identifyoperational, data, and control risks;establishmitigation plans and escalation frameworks to ensure resilient service delivery

• Change Management:Lead implementation of new workflows, tools, and operating practices to support evolving client needs, regulatory developments, and business growth

Qualifications:

• Bachelor's degree in finance, Economics, Data Analytics, Business, Information Systems, or a related field, or equivalent relevant experience.Advanced degree preferred.

• 10+ years of experience in data operations, governance, proxy voting, corporate governance research, or a related financial services environment

• Proven experience leading complex, data-driven operational functions that support client-defined or policy-based service delivery at scale

• Demonstrated success translating complex client requirements or business rules into structured, system-ready data frameworks and operational workflows

• Strongtrack recordof building and overseeing data quality controls, validation processes, and governance standards to ensure accuracy, consistency, and auditability

• Deepexpertisein data governance, operational controls, and scalable process design

• Strong leadership and execution skills, including the ability to lead high-complexity initiatives across cross-functional teams

• Advanced analytical and problem-solving capabilities, with the ability to address unique issues with broad business impact

• Excellent communication and influencing skills, with the ability to align stakeholders and drive decisions at senior levels

• High attention to detail and commitment to data integrity, operational accuracy, and service excellence

• Strong understanding of operational workflows that support policy implementation, research production, and voting execution

Compensation Range: The salary range for this position is between $200,000 - $225,000 USD. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, international locations and education.

Bonus Eligibility: Bonus Eligible

• Benefits Information: Please visit www.broadridgebenefits.com for information on our comprehensive benefit offerings. for this role.

• All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable. Apply by clicking the application link and submitting your information. The deadline to apply for this role is 8/1/2026.

#LI-PP1