Volunteer Vsat Engineer Jobs (NOW HIRING)

TheSenior Field Support Engineer, Aviation-Northeastis responsible fordelivering high-qualitytechnical support, troubleshooting, andcustomer serviceforaviation satellite communications and inflight connectivity systems.This role supports post-installation issues, onsite and remote technicalassistance, customer and dealer training, and cross-functional efforts that help ensure product performance, customer satisfaction, and continuous improvement.

Are you a technically skilled professional who enjoys solving complex problems, supporting customers, and working across teams in a fast-paced aviation environment? Do you bring strong troubleshooting skills, sound judgment, and a customer-focused mindset? If so, this opportunity may be a great fit.

COME ON BOARD THE GOGOFIELD SERVICETEAM!

How will you make a difference?

• Provide telephone, remote, and onsite technical support to customers, dealers, and OEMsregardingaviation connectivity systems, services, and network performance

• Troubleshoot complex technical issues involving connectivity, network performance, system installations, andaircraftcompatibility

• Partner with customer support, engineering, sales, and other cross-functional teams to resolve escalated issues and improve service outcomes

• Conduct training for customers and dealers on system usage, hardware operation, service compatibility, and entry-into-service support

• Document root cause findings, support testing and validation activities, and contribute to process and product support improvements

• Maintainaccuratecase records, technical documentation, and issue traceabilityin accordance withestablished standards

• Travel as needed to provide on-site support, customer demonstrations, and technicalexpertiseat OEM facilities, customer locations, and industry events

Qualifications

• Bachelor's degree inElectrical Engineering, Avionics, Aviation, or a related technical field, or an equivalent combination of education, relevant experience, and/or military technical training

• 5+ years of experience in the aviation industry

• 4+ years of product support experience insatcom, aviation connectivity, telecommunications, internet services, or a related technical discipline preferred

• Must belocatedor willing torelocatein close proximityto a major airport in Pennsylvania or New Jersey for on-wing support multiple days per week at OEM facilities

• Ability to travel domestically and internationally (up to 50%) to provide on-site technical support and training

• This is a safety-sensitive position. Position is subject to a pre-employment drug test and subsequent random drug testing

Required Skills, Talents, & Experience

• Deepunderstandingof networking, inflight connectivity, and satellite communication systems, including L-Band, Ku/Ka-band, VSAT, and Inmarsat/Iridium technologies

• Hands-on experiencewith IP-based systems, including routers, switches, and telephony networks

• Thorough knowledgeof VHF communication systems and data transmission over VHF mediums

• Familiarity with diagnostic tools and troubleshooting methodologies foraircraftconnectivity systems

• Ability to read and interpret installation manuals, wiring diagrams, and technical schematics

• Excellent customer service and communication skills, with the ability to manage multiple inquiries, priorities, and customer-facing training responsibilities

• Aptitude formaintainingconfidentiality and handling sensitive customer information with discretion

Preferred Skills, Talents, & Experience

• Previousexperience in a field service role supporting aviation connectivity or satellite communications solutions

• FAA Airframe & Powerplant (A&P) certification, EASA Aircraft Maintenance License, Cisco CCNA, Network+, or similar technical certification

• Provenproblem-solving, analytical, and decision-making skills in technical support environments

• Ability to work independently, unsupervised, and effectively in remote locations

• Proficiencyin Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, and familiarity with CRM or case management tools such as Salesforce

• Experience with RF or network diagnostic equipment and troubleshooting satellite-based connectivity systems

• Demonstrated ability to adapt quickly, build effective working relationships, and contribute to continuous improvement in a dynamic aviation environment