Volunteer Usability Analyst Jobs (NOW HIRING)

Overview
Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.
Responsibilities
As a Business Analyst II, you will lead requirements definition, solution design, and technical analysis for projects and minor enhancements within the IT Digital Banking and Community Deposits team. This role requires strong technical expertise to translate complex business needs into scalable, secure, and compliant technology solutions.
This role regularly supports digital platforms and client-facing experiences, including web and mobile applications, UX/UI-informed enhancements, and digital service integrations, while also partnering on back-office and platform modernization work. The Business Systems Analyst collaborates with product, data, and engineering teams to translate user needs, design standards, and digital workflows into clear, technical requirements.
The Business Analyst will work closely with enterprise solution architects, developers, data teams, vendors, and business partners to define and capture technical requirements for vendor application configuration, APIs, data flows, system integrations, and end-to-end solutions that support internal operations and client-facing experiences. This individual is responsible for documenting existing business needs, analyzing current-state technology, and designing future-state solutions aligned with Digital Banking business strategy, regulatory requirements, and client experience objectives.
This role serves as the end-to-end technical integrator for complex, cross-team initiatives-owning solution coherence across platforms, surfacing dependencies and risks, and ensuring that business intent, architecture, and delivery execution remain aligned throughout the lifecycle of large-scale programs.
This role is expected to actively leverage approved AI tools as part of daily work practices to improve efficiency, quality, and speed of analysis, documentation, and solution design. The Senior Business Analyst applies sound judgment and human oversight when using AI-assisted outputs and partners with stakeholders to ensure AI is used responsibly to support business outcomes.
Salary Range
The salary range for this position is $77,900.00/yr - $153,000.00/yr plus bonus. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate's relevant skills and professional experience, educational qualifications, and geographic location.
Key Accountabilities
Key Accountability #1: Define & Deliver Solutions

• Actively drive delivery alignment for complex, multi-team initiatives by coordinating technical sequencing, cross-team dependencies, and decision points to ensure solutions are built, integrated, and delivered as intended.
• Lead and design end-to-end business systems and project deliverables for Wealth Management initiatives, ensuring artifacts are created, maintained, and traceable from intake through implementation.
• Elicit, analyze, and document business and technical requirements, including epics, features, user stories, acceptance criteria, non-functional requirements, and implementation requirements.
• Partner with business owners and product managers to translate user journeys, wireframes, design system standards, and usability considerations into epics, user stories, acceptance criteria, and technical requirements for digital channels.
• Ensure digital solutions meet usability, accessibility, performance, and security expectations across web and mobile platforms (as applicable to the initiative).
• Produce high-quality technical specifications and supporting documentation needed for build and integration, including user stories, file transfers, interface/API requirements, request/response mapping, data models, workflow definitions, and dependency management.
• Develop, document, and maintain test artifacts, including test scripts, validation scenarios, test data requirements, and support for system and user acceptance testing.
• Partner with solution architects and engineering teams to define solution approaches, integration patterns, system interactions, and design tradeoffs, ensuring alignment between business intent and technical implementation.
• Exercise independent judgment, lead complex initiatives with minimal direction, and facilitate working sessions to drive decisions, resolve ambiguity, and progress delivery.
• Manage multiple initiatives concurrently with transparent communication to leadership.

Key Accountability 2: Analyze, Troubleshoot & Improve

• Analyze and document data flows across systems, including source-to-target mappings, data lineage expectations (as applicable), transformation logic, and data quality rules.
• Analyze and document data and integration patterns that support digital experiences, including client interactions, digital workflows, and front-end to back-end data exchange.
• Produce current-state and future-state diagrams for high level architecture, data flows and integrations to support solution design and stakeholder alignment.
• Partner with data and platform teams to define data requirements for operations, reporting, and analytics.
• Research and resolve production issues by identifying root causes across applications, APIs, integrations, and data pipelines.
• Lead process and solution improvements to increase reliability, efficiency, and user experience.

Key Accountability 3: Align Stakeholders & Partners

• Serve as technical liaison between business, vendor and technical teams.
• Provide clear project and solution status updates including risks and dependencies.
• Drive alignment on scope, priorities, and key tradeoffs; surface decisions needed and ensure outcomes are documented and socialized.
• Partner with product and delivery leads to manage requirements changes, clarify impacts (cost, timeline, risk), and maintain end-to-end traceability.
• Mentor junior analysts on technical analysis, solution design, and documentation standards.

Key Competencies for Position

• Promotes Change - Actively seeks information to understand the rationale, implications, and impact for changes. Remains agile by quickly modifying daily behavior, leveraging resources, and trying new approaches to effectively embrace change. Willing to act quickly, learn and adjust as needed. Identifies and recommends changes to leadership to improve performance. Aligns activities to meet individual, team and organizational goals
• Strategy in Action - Breaks down larger goals into smaller achievable goals and communicates how they are contributing to the broader goal. Actively seeks to understand factors and trends that may influence role. Anticipates risks and develops contingency plans to manage risks. Identifies opportunities for improvement and seeks insights from other sources to generate potential solutions. Aligns activities to meet individual, team and organizational goals.
• Compelling Communication - Effectively and transparently shares information and ideas with others. Tailors the delivery of communication in a way that engages the audience and that is easy to understand and retain. Unites others towards common goal. Asks for others' opinions and ideas and listens actively to gain their support when clarifying expectations, agreeing on a solution and checking for satisfaction.
• Makes Decisions & Solves Problems - Takes ownership of the problem while collaborating with others on a resolution with an appropriate level of urgency. Collaborates and seeks to understand the root causes of problems. Evaluates the implications of new information or events and recommends solutions using decisions that are sound based on what is known at the time. Takes action that is consistent with available facts, constraints and probable consequences.
• Delights Clients -. Passionately serves internal/external clients with excellence. Maintains a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction both internally and externally. Understands data, metrics and/or financial information, and how they tie to client satisfaction and business outcomes related to position, client and/or team. Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value.
• Personifies ONB Culture - Consistently demonstrates Old National's culture and values in daily interactions. Models our values -how we show up in the workplace. Places the organization's goals before individual or team goals. Demonstrates the desire to be part of something beyond themselves by investing time, heart, and expertise to help clients and communities thrive.

Qualifications and Education Requirements

• 5+ years in technical BA, solution analysis, and/or technical delivery
• Experience supporting complex initiatives within regulated industries, with preference for financial services domains such as wealth management, banking, brokerage, trust, RIA, or advisory platforms
• 2+ years' experience with Jira and Confluence
• Experience with API analysis, application architecture, data analysis, and integrations supporting digital (web and mobile) platforms.
• Demonstrated experience producing BA delivery artifacts (requirements, epics, user stories, acceptance criteria, and test scripts) for technical implementations involving APIs, integrations, data flows, and digital channel enhancements.
• Strong communication skills with ability to translate technical concepts.
• Bachelor's degree in Computer Information Systems, Computer Science, Engineering, or equivalent experience.

Experience (Preferred)

• Experience with administration/configuration of branch technologies (Aperio, Connected Teller, Fiserv) and Digital Banking platforms (Candescent, Bottomline, Terrafina)
• Experience supporting digital platforms such as web and mobile applications, online portals, or client-facing SaaS solutions.
• Familiarity with accessibility, usability, and performance considerations for digital channels.
• Demonstrated ability to use approved AI tools as part of daily work practices to improve speed and quality of analysis and documentation, with strong validation and accountability.

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.
Our culture is firmly rooted in our core values.
We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.
We are Old National Bank. Join our team!