Volunteer Usability Analyst Jobs (NOW HIRING)

TITLE: Business Systems & AI Analyst

REPORTS TO: Database Director

SUPERVISES: Not Applicable

BASED AT: Access to Healthcare Network – Reno

STATUS: Exempt

About Access to Healthcare Network (AHN)

Access to Healthcare Network (AHN) is a mission-driven nonprofit dedicated to improving access to quality healthcare and supportive services. We foster a collaborative, respectful, and dynamic work environment where team members feel valued and supported. Joining AHN means contributing to meaningful work that positively impacts seniors, individuals with disabilities, and underserved community members.

JOB PURPOSE

The Business Systems & AI Analyst supports Access to Healthcare Network's financial, operational, and programmatic teams by improving the efficiency, reliability, and usability of core business systems. Reporting to the CFO, this role focuses on practical automation, analytics, and responsible AI applications tied to Salesforce CRM and Accounting Seed to enhance reporting, forecasting, and cross-department workflows.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Business Systems & Automation

• Identify, design, and implement workflow improvements and automation within Salesforce and Accounting Seed.
• Apply practical AI and analytics tools to improve data quality, reporting efficiency, and forecasting accuracy.
• Partner with Finance leadership to support month-end close, budgeting, and financial reporting efficiencies.

Reporting & Analytics Support

• Develop and maintain dashboards, operational reports, and ad hoc analyses for leadership and departmental users.
• Ensure clarity, consistency, and usability of reports across financial and programmatic data sets.
• Document reporting logic, data sources, and workflow changes to support audit readiness and continuity.

Cross-Functional Collaboration

• Work collaboratively with IT and Database leadership on system enhancements, integrations, and data governance.
• Provide guidance and training to staff on new tools, reports, and automated processes.

QUALIFICATIONS

Education & Experience

• Bachelor's degree in Business Analytics, Information Systems, Finance, or a related field preferred; equivalent experience will be considered.
• 1-2 years of experience working with CRM systems, financial systems, or operational reporting tools.
• 2–4 years of Salesforce or other CRM experience required; Accounting Seed experience preferred but not required.

Offsetting Skills & Competencies

• Demonstrated ability to improve workflows or reporting through automation or system configuration.
• Strong proficiency in translating business needs into system or reporting solutions.
• Experience using analytics, automation, or emerging AI tools in a practical business environment.

Core Skills

• Strong analytical thinking with high attention to data accuracy and usability.
• Ability to communicate technical concepts clearly to non-technical stakeholders.
• Effective time management and ability to prioritize multiple initiatives.
• Understanding of data privacy, compliance, and responsible system use.

WORK ENVIRONMENT

• The noise level in the work environment is usually moderate, and the employee typically works in a climate-controlled office or hybrid environment.
• Be able to withstand hand/wrist deviation and repetition.
• Must be able to lift, carry up to 30 pounds with a fair consistency.

Estimated annual salary range: $65,000 - $75,000, commensurate with experience and qualifications

The statements herein are intended to describe the general nature and level of the position, but are not necessarily a complete list of responsibilities, duties and skills required of employee(s) so classified. As such, responsibilities, duties, and required skills may be changed, expanded, reduced, or deleted to meet the business needs of Access to Healthcare Network. Furthermore, they do not establish a contract or implied contract for employment.

FUNDING CLAUSE

This position is funded through external grant sources. Continued employment is contingent upon the ongoing availability of this funding. If funding is reduced or discontinued, the position may be changed or eliminated.

As an equal opportunity employer, we are committed to identifying and developing the skills and leadership of people from diverse backgrounds. We encourage all qualified candidates to apply.

BENEFITS

• Medical Insurance & Vision provided at no cost to the Employee
• Health Savings Account HDHP (HSA) includes employer matching $35.00 per month
• Dependent Care Flexible Savings Account (FSA)
• Low-cost health insurance options for your dependents
• Dental Insurance
• Free Life Insurance and Long-Term Disability
• Voluntary Ancillary Benefits
• 4 Weeks Paid Time off in your first year
• WFH Options
• 14 Holidays
• Bereavement Leave
• 4 weeks Paid parental leave
• Tuition Assistance and more!

Required to pass a background check through the State of Nevada