Volunteer Product Analytics Jobs (NOW HIRING)

Job Title: Product Analyst Location: Vienna, VA Type: Contract Work Model: Hybrid – onsite and remote

Responsibilities

• Lead the integration and delivery of complex systems software solutions while driving cross-functional technical programs and supporting product analysis activities that enable enterprise technology initiatives.
• Combine systems solution delivery expertise with product ownership, program execution, and product analysis responsibilities to ensure scalable, reliable, and business-aligned technology solutions.
• Partner with technical and business teams to translate strategic objectives into executable delivery plans, well-defined requirements, and integrated system solutions.
• Operate with minimal supervision and influence delivery, design, product clarity, and program outcomes across multiple workstreams.
• Lead delivery, ongoing maintenance of system solutions and alignment across Security Fraud systems.
• Develop and implement system monitoring plans to proactively prevent service disruptions to ensure system reliability, availability, and operational stability.
• Troubleshoot and lead teams through resolution of system issues; analyze root cause analysis and recommend improvements.
• Identify gaps in processes, controls, and documentation; drive continuous improvement.
• Translate business needs into clear user stories, acceptance criteria, and supporting documentation.
• Ensure requirements traceability from intake through delivery and validation.
• Maintain clear priorities, scope alignment, and a highly groomed backlog.
• Partner closely with cross-functional teams to ensure requirements are actionable and aligned to business objectives and deliver measurable value.
• Build strong partnerships with engineering, product, and business stakeholders and contribute to broader portfolio delivery.
• Identify, manage and communicate dependencies and risks early with clear mitigation plans.
• Assist with development and maintenance of program roadmaps, delivery plans, and business value tracking.
• Support business case development, investment planning, and prioritization.

Requirements

• Experience managing large, complex initiatives/projects, preferably in the financial services sector.
• Strong understanding of project management methodologies (e.g., Agile, Scrum, SAFe delivery models) and experience in planning, tracking, and reporting progress.
• Experience in requirements analysis, documentation, and backlog management.
• Strong analytical, troubleshooting, and problem-solving skills.
• Strong communication, stakeholder engagement, and leadership skills.
• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals.
• Expert skill in the use of Microsoft Office Products and Applications (e.g., Word, Excel, PowerPoint, OneDrive).
• Bachelor’s degree in Business Administration, Finance, or related field, or the equivalent combination of education, training and experience.
• 5+ years of experience supporting or leading technical program and/or product delivery.

Desired Qualifications

• Knowledge of functions, philosophy, operations, and organizational objectives.
• Proficiency in documenting workflows with tools such as Mural or Visio.
• Proficiency using tools such as Azure Boards in Azure DevOps for backlog management, road mapping, and sprint tracking.
• Relevant certifications (e.g., PMP, SAFe, CSM or equivalent).

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. #M- #LI- Ref: #851-Rockville-S1