Volunteer Passport Processing Jobs (NOW HIRING)

This role will serve as a certified Passport Acceptance Agent, processing official government documents in compliance with U.S. State Department requirements and also supports daily library operations through data entry, clerical tasks, customer service, collection maintenance, basic equipment troubleshooting, and assisting patrons with locating, using library resources, and enforcing library policies.

Under general supervision, this position serves as support for administrative and volunteer staff in a unit of the Austin Public Library.

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Inputs library patron information into library automation system or other databases and monitors information input by other staff members.
• Performs clerical activities such as answering telephones, sorting mail, filing, typing, and photocopying and mailing out materials. Develops work schedules and monitors timesheets and payroll for administrative and volunteer staff.
• Handles, reports, and reconciles library funds.
• Assists librarians in the maintenance of collection of books, periodicals, magazines, newspapers, and audiovisual and other materials; customer services; and research needs.
• Sorts books, publications, and other items according to established procedures and return them to shelves, files, or other designated areas.
• Troubleshoots basic computer, printer, and copying equipment problems that arise.
• Acts as a liaison with Library vendors, delivery services and maintenance.
• Instructs and assists staff and the public with using reference sources, automated information sources, software, and the internet. Explains and enforces library policies and procedures to the public and staff.
• Answers routine inquiries and refers patrons in need of professional assistance to librarians.
• Locates library materials for patrons, including books, periodicals, audio tapes, Braille volumes, and pictures.

Responsibilities - Supervisor and/or Leadership Exercised:

• May provide leadership, training, and guidance to others.

Knowledge, Skills, and Abilities:

• Knowledge of money handling and accounting practices.
• Knowledge of books, electronic databases, internet resources, bibliographies and reference materials.
• Knowledge of equity, diversity, and inclusion principles and practices in libraries.
• Knowledge of Federal, State, and Local laws.
• Knowledge of City practices, policies, and procedures.
• Skill in customer service principles.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in planning and organizing.
• Skill in using computers and related software, including Microsoft Office products.
• Ability to assist library patrons and other staff.
• Ability to provide high-level customer service.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to review materials to ensure accuracy, completeness and adherence to established formats and procedures.
• Ability to use library automation and the internet.
• Ability to establish and maintain good working relationships with other City employees and the public.
• Ability to work with people of diverse backgrounds.

Minimum Qualifications:

• Graduation with a Bachelor's degree from an accredited college or university, plus one (1) year of experience in a related field.
• Experience may substitute for education up to a maximum of four (4) years.

Licenses and Certifications Required:

• None.

Physical Requirements:

• Must be able to stoop, bend, walk, and reach heights of six (6) feet.
• Must be able to lift or pull book bags and equipment up to fifty (50) pounds.
• Must be able to push a loaded book truck up to three hundred (300) pounds.
• Must have manual dexterity to operate a computer keyboard.

Preferred Qualifications:

• Certified Passport Acceptance Agent, or the ability to complete certification training within six (6) months of hire.
• Certified Texas Notary Public, or the ability to complete certification training within six (6) months of hire.
• Experience processing government or legal documents.
• Experience resolving complex customer service issues.
• Experience handling, reporting, and reconciling funds.
• Ability to communicate effectively in Spanish, American Sign Language, or other world languages.
• Ability to travel to more than one work location.

The Library Assistant – serving as a Passport Acceptance Agent – will support the daily operations of the Passport Office at one of four Austin Public Library locations and perform the following duties:

• Become a trained and certified Texas Notary Public
• Fully execute passport applications including photo services.
• Provide information and assistance to Passport Services Office customers on the phone, via email, and in person.
• Work collaboratively with and train employees in the Passport Services Office and other involved units.
• Maintain, store, and reorder necessary forms and supplies.
• Collect, document, and reconcile all applicable fees.
• Comply with all pertinent federal regulations regarding Passport Acceptance Facilities.
• Due to federal mandate, the selected applicant must be a U.S. Citizen.

Certified US Passport Acceptance Agent: If selected for hire without the required certification, arrangements will be made for Passport Acceptance Agent Training (PAAT).

Certified Texas Notary Public: If selected for hire without a certified Texas Notary, arrangements will be made for certification training.

PASSPORT SERVICES LOCATIONS:

• Central Library710 Cesar ChavezAustin, TX 78701Monday – Saturday operations
• Ruiz Branch1600 Grove Blvd.Austin, TX 78741Tuesday – Saturday operations
• Spicewood Springs Branch8637 Spicewood Springs Rd.Austin, TX 78759Monday – Saturday operations
• Yarborough Branch2200 Hancock DrAustin, TX 78756Tuesday – Saturday operations

Work Location :

All Austin Public Library Passport Office Locations (Austin, Texas)

Salary Range :

$22.48 to $25.24 per hour

Hours and Schedule :

Full Time/40 hours per week (Monday - Saturday). Passport office operational hours are as follows:

• Monday - Thursday: 8:00 AM to 8:00 PM
• Friday and Saturday: 8:00 AM to 5:00 PM
• Hours and schedule may vary based on operational or business needs; evenings and weekends are required.
• Visit The Austin Public Library for library operational hours per location.

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
• Value and Innovation : Work in an environment where employees are valued, and innovation thrives.
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
• Sustainable Transportation Options : Commute