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Social Media & Communications Coordinator – Quest2Freedom, Inc.

Organization: Quest2Freedom, Inc.
Reports To: Chief Operations Officer 

Direct Reports: None initially
Type: Volunteer

Time Commitment: Minimum 10–12 hours/month
Location: Remote, with occasional participation in major campaigns or events 

About Quest2Freedom, Inc.

Quest2Freedom is a 501(c)(3) nonprofit organization committed to addressing human trafficking through education, cultural awareness, strategic advocacy, and survivor‑centered emergency transitional services.

Social Media & Communications Coordinator Role Overview

The Social Media & Communications Coordinator supports Quest2Freedom’s day-to-day social media presence by developing written and visual content, coordinating the content calendar, scheduling approved posts and monitoring audience engagement. 

This volunteer role will help strengthen Q2F’s public voice, expand awareness of its mission and ensure that social media content remains consistent, accurate, engaging, trauma‑informed, ethically developed and aligned with the organization’s brand.

This is a hands-on role for someone who can move content from concept through design, approval, scheduling, publication and basic performance review.

Key Responsibilities

Content Planning and Coordination

• Help develop and maintain a monthly social media content calendar.
• Identify opportunities to highlight Quest2Freedom’s programs, partnerships, educational work, events, campaigns and organizational impact. 
• Coordinate with designated team members to gather and confirm event information, photographs, videos and other content needed for social media.
• Organize and catalogue approved content and event assets, and record basic activity.

Copywriting and Content Development 

• Draft clear, engaging and platform-appropriate social media content based on Q2F’s events, programs, partnerships, campaigns and organizational priorities and activities. 
• Adapt content for Instagram, Facebook, LinkedIn and other approved platforms.
• Help communicate Q2F’s mission, voice, programs and areas of impact.
• Review content for clarity, grammar, accuracy, tone and consistency.
• Use dignity-centered, trauma-informed and culturally responsive language.

Graphic Design and Creative Production 

• Create on-brand social media graphics and campaign assets using Canva. 
• Adapt approved templates for events, awareness campaigns, educational content, fundraising initiatives, partnerships and organizational announcements. 
• Ensure visual materials follow Q2F’s brand guidelines. 
• Maintain reusable Canva templates and an organized library of approved creative assets

Scheduling and Publishing 

• Upload and organize approved content in the organization’s designated scheduling platform. 
• Route content to the designated reviewer for approval before publication. 
• Schedule approved posts according to the content calendar. 
• Confirm that scheduled content displays correctly across platforms. 
• Make approved updates or corrections when necessary. 

Community Monitoring

• Monitor comments, tags and general audience engagement.
• Identify appropriate opportunities for Q2F to engage with partners, community organizations, campaigns and relevant conversations. 
• Escalate sensitive comments, media inquiries, requests for services, disclosures, criticism or potential safety concerns to organizational leadership. 
• Avoid responding independently to crisis situations, client-related matters or sensitive inquiries without authorization. 

Performance and improvement 

• Track basic performance measures, including reach, impressions, engagement, audience growth and high-performing content. 
• Recommend practical adjustments based on performance, audience response and platform trends. 
• Help organize and maintain approved content and digital assets.
• Collaborate with Q2F’s Programs, Fundraising and other relevant teams.

Qualifications

• Experience creating social media content for an organization, business, campaign, student group or community initiative.
• Strong writing and basic design skills.
• Working knowledge of Canva.
• Familiarity with social media  scheduling tools (Buffer, Hootsuite, or similar platforms).
• Strong organization, reliability and attention to detail.
• Understanding or a commitment to learning trauma‑informed, ethical and dignity-centered content practices.
• Commitment to Quest2Freedom’s mission and values.

How to Apply:

Complete the Q2F application in BambooHR: All volunteer agreements and onboarding documentation are managed through BambooHR.

Questions? Contact info@quest2freedom.org — Subject Line: Social Media & Communications Coordinator Volunteer Inquiry.

Additional Notes

• Orientation and onboarding will be provided.
• All volunteers must sign a Volunteer Agreement and adhere to confidentiality and ethics policies.
• Training may be required for certain volunteer assignments.

Joining Quest2Freedom, Inc. is a meaningful opportunity to help shape the future of anti‑trafficking efforts. We are looking for individuals who bring creativity, compassion, reliability and a collaborative spirit to our mission. Thank you for considering this opportunity to serve.

Thank you for considering Quest2Freedom, Inc. We look forward to connecting with you!