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General Purpose The Communications, Volunteer & Operations Specialist serves as a key ambassador for the Chittenden County Community Justice Center (CCCJC), helping create a welcoming, organized, and community-centered environment for participants, volunteers, partners, and visitors. This position coordinates volunteer recruitment, engagement, and support; maintains communications and outreach activities; and provides front-office, operational, and administrative support to ensure the efficient day-to-day functioning of the CCCJC. As the primary public-facing staff member, this position fosters positive participant experiences by greeting visitors, responding to inquiries, coordinating schedules, and connecting community members with appropriate resources and staff.

The Specialist coordinates communications activities, maintains communication platforms, supports volunteer engagement, and assists with community outreach under the direction of CCCJC leadership. Union Affiliation: American Federation of State County and Municipal Employees (AFSCME) Pay Grade 13: $26.56 - $29.57 Hourly Remote Tier 1: Zero (0) days remote/week Essential Job Functions Performs a variety of communications, volunteer coordination, community engagement, and administrative functions in support of the Chittenden County Community Justice Center (CCCJC). Serves as a primary point of contact for participants, volunteers, visitors, and community partners; coordinates volunteer recruitment and engagement activities; maintains communications and outreach efforts; and provides operational and office support to ensure effective program delivery and a welcoming, community-centered environment

Responsibilities Volunteer Coordination & Community Engagement (40%) With the assistance of the Justice Programs Manager-Community Programs, coordinate all aspects of volunteer recruitment, onboarding, orientation, scheduling, and ongoing support. Serve as a point of contact for volunteers, ensuring they feel welcomed, informed, and connected to the organization's mission and programs. Maintain volunteer records, schedules, participation logs, and required documentation.

Coordinate volunteer recruitment efforts through community outreach, presentations, events, and partnerships. Develop and implement strategies to strengthen volunteer engagement, retention, recognition, and appreciation. Coordinate volunteer trainings, recognition activities, and appreciation events.

Work with program staff to identify volunteer needs and match volunteers with meaningful opportunities. Build and maintain relationships with community organizations, educational institutions, and partner agencies to expand volunteer participation. Support participant engagement activities and community events that promote restorative justice and community involvement.

Communications & Outreach (30%) In coordination with the Operations, Data and Communications Lead, maintain and update the CCCJC website, social media platforms, newsletters, and other communication channels. Monitor website and social media analytics and recommend improvements to increase engagement and outreach effectiveness. In coordination with the Operations, Data and Communications Lead, create and edit content for outreach materials, newsletters, press releases, event promotions, community updates, presentations, flyers, and graphics.

Design and produce communication materials that support organizational outreach and education. Collaborate with staff to promote programs, volunteer opportunities, community events, and organizational accomplishments. Ensure communications reflect organizational values, branding standards, and commitments to diversity, equity, and inclusion.

Assist with collecting and sharing program highlights, participant success stories, and impact information with stakeholders and the broader community. Operations & Administrative Support (30%) Serve as the primary administrative and public facing point of contact for the Chittenden County Community Justice Center. Serve as the first point of contact for participants, volunteers, community members, and visitors entering the CCCJC office.

Greet and engage participants upon arrival, assist with check-in procedures, answer questions, and help create a welcoming and supportive environment. Respond to phone calls, emails, and general inquiries, directing individuals to appropriate staff, services, and resources. Maintain reception, meeting, and common areas to ensure a professional, organized, and welcoming workspace.

Coordinate meeting schedules, room reservations, volunteer activities, and event logistics. Manage incoming and outgoing mail, office correspondence, and general administrative communications. Support purchasing, reimbursements, office supply management, and inventory tracking.

Maintain accurate participant, volunteer, and program records in organizational systems in accordance with confidentiality requirements. Assist with routine reporting, recordkeeping, and data entry related to program activities, volunteer participation, and grant requirements. Provide operational and administrative training and support to staff to ensure efficient program delivery and office operations.

Other Job Functions Attend monthly CEDO and CCCJC staff meetings and trainings, as appropriate. Actively participate in full-staff Race and Justice discussion groups and serve on at least one CCCJC committee. Occasionally work evenings or weekends to support volunteer trainings, community meetings, outreach activities, and special events.

Perform other duties as assigned. Qualifications/Basic Job Requirements Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies. Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professional development.

Demonstrated commitment to diversity, equity, and inclusion through professional experience, training, or community involvement. Associate degree in communications, public administration, human services, marketing, or a related field and at least two years of professional experience in communications, volunteer coordination, community engagement, customer service, office administration, social services, or a related field. Additional related experience may be substituted for the degree requirement on a two-for-one-year basis.

Experience coordinating volunteers, community programs, public-facing services, or events preferred. Strong interpersonal, customer service, and relationship-building skills. Excellent written and verbal communication skills.

Demonstrated organizational skills and the ability to manage multiple priorities. High standards of confidentiality, attention to detail, recordkeeping, and follow-through. Ability to work independently and collaboratively in a team environment.

Proficiency with Microsoft Office 365 and general office technology. Experience using website content management systems, email marketing platforms, social media management tools, Canva or similar graphic design software, and other communication tools preferred. Experience in restorative justice, social work, criminal justice, or community-based programming preferred.

Ability to understand and comply with City standards, safety rules, and personnel policies. Additional Information Promoting a culture that reveres diversity and equity. The City of Burlington is proud to be an equal opportunity employer, and we are strongly committed to creating a dynamic and equitable work-force that mirrors the population and world that we serve.

We do not discriminate on the basis of political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services. In addition to being an equal opportunity employer we actively encourage applicants who can contribute to our growing diversity to apply. Applications for our employment opportunities are only accepted online through our Government Jobs website.

For accessibility information or alternative formats, please contact Human Resources Department at 802-540-2505 or careers@burlingtonvt.gov.