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Astreya

Feedback Moderator II

Mountain View, CA · On-site

$17.36 - $27.40/hr

Provide periodic reporting of volume and status of feedback reports, including google group ... Critical Illness, Critical Hospital, and Voluntary Accident Insurance * Tuition Reimbursement ...

Astreya

Feedback Moderator II

Mountain View, CA · On-site

$17.36 - $27.40/hr

Provide periodic reporting of volume and status of feedback reports, including google group ... Critical Illness, Critical Hospital, and Voluntary Accident Insurance * Tuition Reimbursement ...

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Feedback Moderator II

Feedback Moderator II

Astreya

Mountain View, CA • On-site

$17.36 - $27.40/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Astreya rating

8.3

Company rating: 8.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

39th of 204 rated it services

Job description

What this Job Entails:
The Feedback Moderator II is responsible for monitoring and responding to tester feedback groups including providing technical support, triaging of issues, reporting bugs and escalating issues.
Scope:
  • Works on assignments that are moderately difficult, requiring judgment in resolving issues
  • Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:
  • Provide periodic reporting of volume and status of feedback reports, including google group feedback and issues reported on bugs.
  • Share product, program and process knowledge with other team members to help knowledge growth.
  • Answer questions from testers and follow through to investigate issues and track root causes.
  • Track issues to identify gaps over time and highlight those issues to PgM lead.
  • Create better documentation around our processes and resources.
  • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:
  • Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years' related experience and/or training; or equivalent combination of education and experience
  • Exercises judgment within defined procedures and practices to determine appropriate action
  • Organized and detail oriented
  • Excellent customer support skills
  • Strong problem solving and writing skills is a must
  • Excellent critical thinking skills
  • Capacity to manage high pressure, short timelines and willingness to be flexible
  • Team collaboration skills
  • Strong multi-tasking skills and ability to adapt to rapidly changing development project
  • Knowledgeable of Google products and Google Sheets
  • Must be reliable and have an excellent work ethic

Preferred Qualifications:
  • Excel skills

Physical Demand & Work Environment:
  • Must have the ability to perform office-related tasks which may include prolonged sitting or standing
  • Must have the ability to move from place to place within an office environment
  • Must be able to use a computer
  • Must have the ability to communicate effectively
  • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range
$17.36 - $27.40 USD (Hourly)
  • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
  • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
  • Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
  • Dental provided through UHC
  • Nationwide Vision provided by UHC
  • Flexible Spending Account for Health & Dependent Care
  • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
  • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
  • Corporate Wellness Program provided by Goomi Group
  • Employee Assistance Program
  • Wellness Days
    401k Plan
  • Basic and Supplemental Life Insurance
  • Short Term & Long Term Disability
  • Critical Illness, Critical Hospital, and Voluntary Accident Insurance
  • Tuition Reimbursement (available 6 months after start date, capped)
  • Paid Time Off (accrued and prorated, maximum of 120 hours annually)
  • Paid Holidays
  • Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

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