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Voluntary Secret Shopper Jobs (NOW HIRING)

CBIZ

Health Care Secret Shopper

Tampa, FL · Hybrid

Tuition reimbursement, referral bonuses, paid volunteer community service time, mentor program, and ... Conduct onsite and telephonic surveys (as a "secret shopper") to assess the availability, and ...

Provident Credit Union

Universal Banker

Dublin, CA · On-site

$20.25 - $25.25/hr

... volunteer, school volunteer, etcConduct internal/external business development activities with ... Secret Shopper and Internal Service Quality Audits)All transactions are error free and done right ...

PROVIDENT CREDIT UNION

Universal Banker

Dublin, CA · On-site

$27.50/hr

... volunteer, etc * Conduct internal/external business development activities with current and ... Secret Shopper and Internal Service Quality Audits) * All transactions are error free and done ...

Provident Credit Union

Universal Banker

Dublin, CA · On-site

$27.50/hr

... volunteer, etc * Conduct internal/external business development activities with current and ... Secret Shopper and Internal Service Quality Audits) * All transactions are error free and done ...

ALLO Fiber

First Impression Specialist

Brighton, CO · On-site

$20/hr

... volunteer right here with you. We're passionate about being involved and contributing to the ... defined by secret shopper and customer feedback * Knowledge of the benefits of ALLO products:

ALLO Fiber

First Impression Specialist

Evans, CO · On-site

$20/hr

... volunteer right here with you. We're passionate about being involved and contributing to the ... defined by secret shopper and customer feedback * Knowledge of the benefits of ALLO products:

ALLO Fiber

First Impression Specialist

Greeley, CO

$20/hr

... volunteer right here with you. We're passionate about being involved and contributing to the ... defined by secret shopper and customer feedback * Knowledge of the benefits of ALLO products:

ALLO Fiber

First Impression Specialist

Greeley, CO · On-site

$20/hr

... volunteer right here with you. We're passionate about being involved and contributing to the ... defined by secret shopper and customer feedback * Knowledge of the benefits of ALLO products:

ALLO Fiber

First Impression Specialist

Greeley, CO · On-site

$18 - $20/hr

... volunteer right here with you. We're passionate about being involved and contributing to the ... defined by secret shopper and customer feedback * Knowledge of the benefits of ALLO products:

ALLO Fiber

First Impression Specialist

Eaton, CO · On-site

$20/hr

... volunteer right here with you. We're passionate about being involved and contributing to the ... defined by secret shopper and customer feedback * Knowledge of the benefits of ALLO products:

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How much do voluntary secret shopper jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for voluntary secret shopper in the United States is $17.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $18.27 per hour, depending on experience, location, and employer.

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Voluntary Secret Shopper jobs near you
Infographic showing various Voluntary Secret Shopper job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 24% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,137 per year, or $17.9 per hour.

Health Care Secret Shopper

Tampa, FL • Hybrid

CBIZ
Business Management Consulting • 5 - 10K employees
Learn more about CBIZexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

CBIZ rating

8.1

Company rating: 8.1 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

Job description

#LI-MM3

Myers and Stauffer LC is a certified public accounting and health and human services consulting firm, specializing in audit, accounting, data management and consulting services to government-sponsored health care programs (primarily state Medicaid agencies, and the federal Center for Medicare & Medicaid Services). We have 45+ years of experience assisting our government clients with complex health care reimbursement and provider compliance issues, operate 21 offices and have over 900 associates nationwide.

At Myers and Stauffer, you will have a career that is rewarding while also supporting our state and federal government health and human service clients that focus on those in need. We are committed to providing our employees with professional growth and development opportunities, a diverse, dynamic, challenging work environment, and a strong and visionary leadership team. Our firm takes pride in the welcoming and collaborative culture we have throughout our offices.  We are always willing to discuss potential flexibility that an employee may need to better suit their work-life wellbeing.

What We Offer:

  • Health, Dental, and Vision insurance along with other competitive employee benefits for eligible associates
  • Vacation time, sick time, and paid holidays
  • Paid Parental Leave and available support resources
  • 401K with company matching for eligible employees
  • Tuition reimbursement, referral bonuses, paid volunteer community service time, mentor program, and a variety of other employee programs and perks
  • A combination of technical and leadership development training at each career milestone
  • Up to six counseling sessions per year for eligible employees through our Employee Assistance Program

We understand that changing or learning a new industry can discourage strong candidates from applying. Please do not hesitate to apply, as you may be the right fit for this position or another position we have open.

Minimum Qualifications

  •  High School diploma or GED

This is a full-time hybrid position based in the Tampa area, requiring regular local travel. Candidates must reside within Tampa area and be comfortable with travel throughout the region. When not in the field, the role offers the flexibility to work remotely. This is a great opportunity for someone seeking a flexible job! 

Myers and Stauffer is seeking an observant, detail-oriented, and reliable Compliance Specialist to support the Network Adequacy team. This position involves evaluating adequate health plan provider networks through onsite visits, telephonic surveys of healthcare providers, and assessing the accuracy of provider directories; ultimately helping to improve patient access and satisfaction.

Essential Functions and Primary Duties

  • Conduct onsite and telephonic surveys (as a "secret shopper") to assess the availability, and accessibility of healthcare providers.

  • Ability to use survey platform and call center tools. 

  • Follow review surveys and checklists and fully document responses and observations accurately.

  • Maintain detailed, organized records and follow reporting timelines. 

  • Work with the team to improve processes, share insights, and develop recommendations for monitoring access to care.

  • Maintain professional behavior while conducting assessments in both onsite and telephonic settings.

  • Additional responsibilities as assigned. 

Preferred Qualifications 

  • Proficiency in data entry tools and Microsoft Office Suite (Word, Excel).

  • Strong organizational and time management skills to manage assignments effectively and meet deadlines.

  • Strong written and verbal communication skills.

  • Bilingual in English and Spanish. 

  • Reliable transportation to conduct onsite evaluations. 

  • Ability to travel up to 60% of time based on client and business needs. 

  • Ability to work flexible hours to accommodate various assignments.

  • Ability to work with minimal supervision while fulfilling all obligations.

  • Ability to adhere to strict confidentiality guidelines and maintain professionalism.

  • Willingness to provide unbiased feedback based on observations rather than personal opinions or biases.

  • Familiarity with healthcare networks, provider enrollment processes, and/or patient services.

  • Prior experience in any of the following roles: secret shopper, healthcare compliance, auditing, program integrity, health plan provider/member enrollment, customer care call center.

What CBIZ employees say

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About CBIZ

Sourced by ZipRecruiter

With over 100 offices and nearly 6,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.

Industry

Business management consulting

Company size

5,001 - 10,000 Employees

Headquarters location

Cleveland, OH, US

Year founded

1987

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