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Voip Technical Service Support Manager Jobs (NOW HIRING)

Verizon

VoIP Technical Support Engineer

Cary, NC · On-site

... your manager. Employees are responsible for maintaining compliance with hybrid work policies ... additional service. For part-timers, your coverage will vary as you may be eligible for some of ...

TEKsystems

Auto Technical Service Support

Anaheim, CA · On-site

$34 - $38/hr

ESSENTIAL DUTIES & RESPONSIBLITIES: • Manage and process technical service cases from initiation ... support Additional Skills & Qualifications EDUCATION AND EXPERIENCE • Automotive service ...

GEA Group

WI · On-site

$60 - $80/hr

Support Service Account Managers and regional teams with technical expertise during the sales process. * Identify and recommend the correct spare parts based on customer requirements and equipment ...

Sunbelt Rentals

Service Support Manager

Westbury, NY · On-site

$64K - $89K/yr

... and technical diagnosis on equipmentQUALIFICATIONS:Valid driver's licenseExtensive experience in the repair and maintenance of AWP equipmentKnowledge of work planning and scheduling and other ...

Medihill

Technical Support Manager

Bensalem, PA · On-site

This role involves managing day-to-day operations, ensuring high-quality customer service, and continuously improving support processes. The Technical Support Manager will play a critical role in ...

Unified Global Solutions

Be Seen First

Voip Technician

Dallas, TX · Remote

$50K - $55K/yr

VoIP / Network Support & Field Operations Technician We are looking for an experienced VoIP ... Manage technicians remotely while they are onsite * Provide clear step-by-step technical ...

New

Procom Consultants Group

Sr. VoIP Engineer

Houston, TX · On-site

... Services Risk Management & Compliance Business Continuity & Disaster Recovery Security & Privacy ... Provides strategic technical direction, roadmap design, installation, and configuration of all IP ...

NT Concepts

VOIP Engineer (DC)

Washington, DC · On-site

Design, support and maintain secure and non-secure VoIP telephone systems and infrastructure ... or services, as well as the technical resources required to manage them. Monitor and identify ...

RESA Service LLC

Technical Service Manager

Shelton, CT · On-site

$116K - $116K/yr

Position Summary The Technical Service Manager (TSM) will develop and maintain relationships with ... We provide you with the support of a well-run company, but the connectedness of a family. We ...

Daikin

Technical Service Manager

Tyler, TX · On-site

$94K - $94K/yr

The Technical Service Mgr supports internal and external customers who install, repair, and maintain heating and air-conditioning systems for an assigned geographical region. The Technical Service ...

Motorola

Technical Service Manager

Washington, DC · On-site +1

$90K - $105K/yr

Customer Support & Account Management * Develop a trusted advisor relationship with customer ... Identify training needs for the technical service team and develop appropriate training programs.

Daikin

TECHNICAL SERVICE MANAGER

Ocala, FL · On-site

$101K - $101K/yr

The Technical Service Manager supports internal and external customers who install / repair and maintain heating and air-conditioning systems including conducting training. This person routinely ...

Daikin

TECHNICAL SERVICE MANAGER

Naples, FL · On-site

$108K - $109K/yr

The Technical Service Manager supports internal and external customers who install / repair and maintain heating and air-conditioning systems including conducting training. This person routinely ...

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Voip Technical Service Support Manager information

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$29.5K

$85.9K

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How much do voip technical service support manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for voip technical service support manager in the United States is $85,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Voip Technical Service Support Manager jobs?

For Voip Technical Service Support Manager jobs, the most frequently searched job titles are:

Infographic showing various Voip Technical Service Support Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $85,913 per year, or $41.3 per hour.

VoIP Technical Support Engineer

Cary, NC • On-site

Verizon
IT Services • 10K+ employees
Learn more about Verizonexternal

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Verizon rating

7.8

Company rating: 7.8 out of 10

Based on 524 frontline employees who took The Breakroom Quiz

36th of 101 rated telecommunications companies

Job description

When you join Verizon
You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
What you'll be doing...
Are you a master at untangling complex voice network puzzles?
We are looking for a skilled VoIP Support Engineer to join our voice repair operations team. In this role, you'll serve as an expert for end-to-end troubleshooting across voice products, IP networks, and signaling protocols. If you thrive on diving deep into packet captures, analyzing SIP and TDM call flows, and collaborating directly with customers and peers to solve high-stakes connectivity and call quality challenges, we want you on our team.
  • End-to-end trouble isolation and repair for customers voice products experiencing complex issues across CPE, LAN, WAN and PSTN networks
  • Troubleshoot issues related to quality, completion, routing, interoperability and connectivity across local, long distance, and IP networks.
  • Troubleshoot different layers in the OSI model.
  • Working with customers to troubleshoot and provide assistance while working with other network and application teams
  • Understand and leverage network topologies and workflows.
  • Work with SS7 signaling and strong foundations of SIP/RTP messaging and call flows.
  • Engage with general router functionality such as router (Adtran , Cisco) configurations, troubleshooting commands, etc.
  • Reviewing Call records using a variety of tools.
  • Keep up-to-date with technology changes and continually expand knowledge and skill sets.

Where you'll be working...
In this hybrid role, you'll work three days in the Cary, North Carolina office as assigned by your leader and two days from home
You'll need to have...
  • Associate's Degree or four or more years of work experience
  • Three or more years of work experience as a voice and VoIP support engineer
  • Three or more years of experience troubleshooting complex voice and VoIP issues
  • Experience with network standard analyzers such as Wireshark and SIP ladder diagrams.
  • Experience working on the phone directly with customers to understand the issues and provide updates on the resolution

Even better if you also have...
  • Bachelor's Degree
  • Voice or Network certification (including or similar to CCNA, SSCA, SSVP and/or CCNP Collaboration)
  • Strong communication skills and ability to interact with different types of stakeholders
  • Experience analyzing Call Detail Records (CDRs) and Voice Quality metrics (MOS, jitter, packet loss, latency) to proactively identify trend patterns.
  • Ability to translate highly technical network jargon into clear, actionable updates for non-technical clients and business stakeholders.
  • Proficiency in network capture analysis tools to analyze packet-level detail and ladder diagrams. with Wireshark or Netscout
  • Ability to seamlessly partner with multiple internal and external stakeholders to resolve complex issues and outages.
  • Ability to prioritize and multi-task independently.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.
Where you'll be working
In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.
Scheduled Weekly Hours
40
Equal Employment Opportunity
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
Benefits and Compensation
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

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