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Voip Systems Engineer Jobs in Indiana (NOW HIRING)

Field of Talent

VOIP Systems Tech

Terre Haute, IN · On-site

$30 - $38/hr

Job Title: VOIP Systems Tech Location: Terre Haute, IN Required Technical: VOIP, Unified ... Work directly with clients, carriers, vendors, and engineering teams. * Build experience that can ...

Frey Consulting Group

VOIP Systems Tech

Terre Haute, IN · On-site

As the VOIP Systems Tech, you'll support, troubleshoot, and maintain VOIP & Unified Communications ... Work directly with clients, carriers, vendors, and engineering teams. * Build experience that can ...

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Voip Systems Engineer information

What is a VoIP systems engineer?

VoIP Systems Engineers are IT professionals who design, implement, manage, and troubleshoot Voice over Internet Protocol (VoIP) systems. These systems enable voice communications and multimedia sessions over the internet, replacing traditional phone networks. VoIP Systems Engineers ensure reliable connectivity, optimize network performance for voice traffic, and maintain the security and quality of communication infrastructures. They often work with hardware, software, and network configurations to provide seamless voice services for organizations.

What are the key skills and qualifications needed to thrive as a VoIP systems engineer?

To thrive as a VoIP Systems Engineer, you need a solid understanding of networking fundamentals, VoIP protocols (such as SIP and RTP), and relevant telecommunications experience, often supported by a degree in computer science or a related field. Familiarity with PBX platforms, VoIP management systems, and certifications like Cisco CCNA Collaboration or CompTIA Network+ is typically required. Excellent troubleshooting, communication, and project management skills set top candidates apart in this role. These abilities are crucial for ensuring reliable, secure, and high-quality voice communications critical to business operations.

What are some common challenges VoIP systems engineers face when integrating new platforms with existing infrastructure?

VoIP Systems Engineers often encounter challenges when integrating new VoIP platforms with legacy systems, such as compatibility issues between different protocols or hardware. Ensuring seamless connectivity without disrupting ongoing communications requires careful planning and thorough testing. Additionally, managing network security and quality of service (QoS) to prevent call drops or latency can be complex in mixed environments. Collaborating closely with IT, network, and security teams is crucial to address these challenges effectively and ensure a smooth transition.

What is the difference between Voip Systems Engineer vs Voip Network Engineer?

AspectVoip Systems EngineerVoip Network Engineer
CredentialsTypically requires Cisco, Microsoft, or VoIP-specific certificationsSimilar certifications, often Cisco CCNA/CCNP, and network-focused
Work EnvironmentDesigning, implementing, and maintaining VoIP systems and solutionsManaging and optimizing VoIP network infrastructure and traffic
Industry UsageUsed in telecom, IT, and enterprise communication sectorsCommon in networking, telecom, and IT service providers

While both roles involve VoIP technology, the Voip Systems Engineer focuses on the overall system design and deployment, whereas the Voip Network Engineer concentrates on the network infrastructure and traffic management. Both roles require similar certifications and work environments, but their primary responsibilities differ within the VoIP ecosystem.

Are Voip Systems Engineers in demand?

VoIP Systems Engineers are in high demand due to the increasing reliance on VoIP technology for business communications. They are often required to have skills in network infrastructure, VoIP protocols, and certifications such as CCNA or CCNP, with job opportunities available across various industries and organizations expanding their communication systems.

How much do Voip Systems Engineers make in the US?

VoIP Systems Engineers in the US typically earn between $70,000 and $120,000 annually, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced engineers with specialized skills can earn higher salaries, especially in tech hubs or with advanced certifications like CCNP or Cisco Certified Voice Professional.

How to become a Voip Systems Engineer?

To become a VoIP Systems Engineer, individuals typically need a bachelor's degree in computer science, telecommunications, or a related field, along with experience in network administration and VoIP technologies. Certifications such as Cisco CCNA Collaboration or CompTIA Network+ can enhance job prospects, and strong knowledge of networking protocols, SIP, and VoIP hardware is essential.

What does a Voip Systems Engineer do?

A VoIP Systems Engineer designs, implements, and maintains Voice over Internet Protocol (VoIP) communication systems for organizations. They configure network hardware, troubleshoot call quality issues, and ensure system security, often using tools like Cisco or Avaya. Strong knowledge of networking, protocols, and certifications such as CCNA or CCNP are typically required for this role.

What cities in Indiana are hiring for Voip Systems Engineer jobs?

Cities in Indiana with the most Voip Systems Engineer job openings:

Infographic showing various Voip Systems Engineer job openings in Indiana as of August 2026, with employment types broken down into 87% Full Time, 9% Part Time, 3% Contract, and 1% Nights. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution.

VOIP Systems Tech

Terre Haute, IN • On-site

Field of Talent
Recruiting and Staffing Services • 1 - 10 employees
Learn more about Field of Talentexternal

$30 - $38/hr

Full-time

Posted 14 days ago

Job description

Job Title: VOIP Systems Tech

Location: Terre Haute, IN

Required Technical: VOIP, Unified Communications, SIP, RTP, TCP/IP, DNS, DHCP, VLANs, QoS, routing, switching, SIP trunking, carrier provisioning, VOIP troubleshooting, Teams Phone, ticketing.

Required Skills: VOIP troubleshooting, customer service, technical communication, problem-solving, documentation, ticket management, prioritization, ability to work independently in an MSP environment.

Preferred Technical: RingCentral, Zoom Phone, 8x8, Mitel, Cisco, Avaya, packet analysis, network troubleshooting tools, and carrier/ISP coordination.

Preferred Certifications: CCNP, CompTIA VoIP Certification.

Employer Value Prop: Support a variety of VOIP environments while working directly with clients, carriers, vendors, and engineering teams. We encourage every employee to focus each day on making a positive impact on themselves, their teammates, our customers, and the communities we serve. Our culture is centered on accountability, customer service, collaboration, and continuous improvement.


As the VOIP Systems Tech, you'll support, troubleshoot, and maintain VOIP & Unified Communications systems for multiple managed services clients. Provide remote and onsite support, resolve voice and network issues, assist with deployments & migrations, and help ensure reliable services for clients.


Why This Opportunity Stands Out

  • Work with VOIP, UC, SIP, networking, and cloud technologies.
  • Support multiple client environments and solve a wide range of technical issues.
  • Gain hands-on experience with leading VOIP platforms and telecom systems.
  • Participate in VOIP deployments, migrations, and client onboarding projects.
  • Work directly with clients, carriers, vendors, and engineering teams.
  • Build experience that can lead to advanced VOIP, network, or infrastructure roles.


What You'll Do

  • Provide Tier I and Tier II support for hosted, cloud, and on-premise VOIP environments.
  • Troubleshoot call quality issues including latency, jitter, packet loss, and one-way audio.
  • Configure VOIP platforms, SIP, PBX systems, Teams Phone, call queues, and auto attendants.
  • Manage client requests through the MSP ticketing system and meet established SLAs.
  • Perform moves, adds, changes, and deletions for client phone systems.
  • Assist with VOIP deployments, upgrades, migrations, and onboarding projects.
  • Coordinate with carriers, ISPs, vendors, and network engineers to resolve service issues.
  • Monitor alerts, identify service-impacting problems, and educate clients on system features.
  • Document troubleshooting, configurations, network diagrams, and client environments.
  • Participate in an on-call rotation as needed.


What Makes You Successful: You're a customer-focused technical problem solver who enjoys troubleshooting VOIP & network issues. You can communicate tech concepts clearly, stay organized across multiple client environments, and take ownership of issues from initial ticket through resolution.


What You'll Bring

  • 2-5 years of experience supporting VOIP or Unified Communications systems.
  • Associate degree in IT, Telecommunications, Networking, or related field/experience.
  • MSP, telecommunications provider, or customer-facing technical support experience preferred.
  • Knowledge of SIP, RTP, TCP/IP, DNS, DHCP, VLANs, QoS, routing, and switching.
  • VOIP experience with Teams Phone, RingCentral, Zoom Phone, 8x8, Mitel, Cisco, or Avaya.
  • Familiarity with network troubleshooting tools and packet analysis.
  • Experience with PSA/ticketing systems such as ConnectWise, Autotask, HaloPSA, or similar.
  • Strong troubleshooting, communication, documentation, and customer service skills.
  • Ability to manage multiple clients and priorities in a fast-paced MSP environment.


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