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Voip Companies Jobs in Rio Rancho, NM (NOW HIRING)

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Voip Companies information

See Rio Rancho, NM salary details

$14

$28

$44

How much do voip companies jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for voip companies in Rio Rancho, NM is $28.63, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $37.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a VoIP company, and why are they important?

Success in a VoIP company requires expertise in networking, telephony, and IP communication protocols, often supported by degrees in computer science or certifications like CCNA or CompTIA Network+. Familiarity with VoIP systems such as Asterisk, SIP, and tools like Wireshark for troubleshooting is typically essential. Excellent problem-solving abilities, customer service skills, and the capacity to communicate technical information clearly help professionals stand out. These abilities ensure reliable voice communication services, quick issue resolution, and strong client relationships in a competitive industry.

What is the difference between Voip Companies vs Voip Support Specialists?

AspectVoip CompaniesVoip Support Specialists
CredentialsBusiness licenses, industry certificationsTechnical certifications, customer service skills
Work EnvironmentOffice, remote, or fieldCall centers, remote, or on-site
Employer & Industry UsageTelecommunications providers, tech firmsService providers, tech support teams
Search & Comparison IntentCompany overview, services offeredTechnical support, troubleshooting

Voip Companies are organizations providing VoIP services, focusing on infrastructure, sales, and management. Voip Support Specialists are individual professionals offering technical assistance and troubleshooting for VoIP products. While Voip Companies operate at a business level, Voip Support Specialists focus on customer support and technical issues within those companies.

What is a VoIP company?

VoIP companies are businesses that provide Voice over Internet Protocol (VoIP) services, enabling users to make voice calls using the internet instead of traditional phone lines. These companies offer solutions for individuals and businesses to make local, long-distance, and international calls, often at lower costs than conventional telephone services. VoIP providers may also include features like video conferencing, voicemail, call forwarding, and integration with other digital communication tools. Some well-known VoIP companies include Zoom, RingCentral, and Vonage. Businesses often choose VoIP services for their scalability, flexibility, and cost-effectiveness.

What are some common challenges faced when working for a VoIP company, and how can professionals prepare for them?

Working for a VoIP company often involves navigating rapidly evolving technologies, troubleshooting complex network issues, and ensuring high-quality service for clients. Professionals may encounter challenges such as maintaining uptime during peak usage, integrating VoIP solutions with legacy systems, and staying up to date with security best practices. To prepare, it's helpful to develop strong problem-solving skills, stay current with industry certifications, and foster effective communication with both technical and non-technical team members. Collaborating closely with cross-functional teams like network engineers, support staff, and sales is also essential.
What job categories do people searching Voip Companies jobs in Rio Rancho, NM look for? The top searched job categories for Voip Companies jobs in Rio Rancho, NM are:
Voip Companies jobs near you

Central Office Telecommunications Technician

Edgewater Federal Solutions, Inc.

Albuquerque, NM

Full-time

Re-posted 10 days ago

Job description

Overview

Edgewater Federal Solutions is seeking a Central Office Telecommunications Technician to support a major national laboratory. 

The successful candidate will support the daily operations, maintenance, and troubleshooting of Avaya telecommunications systems, Avaya voicemail platforms, GPON-based voice services, and supporting voice network infrastructure within the central office environment.

Responsibilities
  • Support, maintain, and troubleshoot Avaya telephony systems, including station provisioning, trunk configuration, call routing, and system performance monitoring.
  • Administer and support Avaya voicemail systems, including voicemail mailbox setup, auto-attendant configuration, and voicemail troubleshooting.
  • Support and troubleshoot voice services delivered over GPON infrastructure, including coordination with network teams to resolve voice service issues impacting GPON customers.
  • Utilize ServiceNow and CAIRS ticketing systems to manage work orders, service requests, incident response, and customer support activities.
  • Respond to and resolve telecom service issues affecting voice services, including SIP trunks, PRI circuits, GPON voice services, call routing, and voicemail functionality.
  • Utilize telecommunications monitoring, diagnostic, and management tools provided by the organization to monitor system health, alarms, and performance of Avaya and related telecom systems.
  • Maintain familiarity with additional monitoring platforms, operational tools, and telecom support systems used to support the Avaya voice environment.
  • Assist with troubleshooting voice network infrastructure, including connectivity issues, VLAN configuration, and VoIP performance impacting voice communications.
  • Support installation and maintenance of telecommunications equipment within the central office environment, including racks, patch panels, cross-connects, and telecom hardware.
  • Assist with telecommunications infrastructure projects, including system deployments, equipment installations, system upgrades, and technology migrations.
  • Participate in system implementation, testing, and cutover activities related to telecommunications infrastructure and voice services.
  • Document troubleshooting actions, configuration updates, and operational activities within ServiceNow, CAIRS, and internal documentation systems.
  • Collaborate with telecom engineers, network teams, field technicians, and vendor support teams to maintain telecommunications system reliability.
  • Maintain documentation for telecommunications systems, operational procedures, and troubleshooting guides to support team knowledge sharing and operational continuity.
  • Follow organizational documentation standards to ensure consistency, accuracy, and completeness of operational records.
  • Other duties as assigned by the customer.
Qualifications
  • AS/AA in relevant discipline plus minimum 2 years or more years of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties of the job.
  • Ability to obtain and maintain DOE Security Clearance
  • Must be US Citizen

Required Skills:

  • Avaya Telephony Systems (Avaya Aura, Communication Manager, IP Office)
  • Avaya Voicemail Systems
  • GPON Voice Infrastructure
  • VoIP Technologies (SIP, PRI)
  • Voice Network Infrastructure (Switching, VLANs, QoS)
  • Telecommunications Monitoring & Diagnostic Tools
  • ServiceNow Ticketing System
  • CAIRS Work Order and Support System
  • Central Office Telecommunications Equipment and Infrastructure

About Us: 

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law. #LI-KM1

Employment Type: FULL_TIME

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