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Voice Communications Analyst Jobs (NOW HIRING)

Apple Bank

Voice Network Engineer, AVP

Scarsdale, NY · Hybrid

... network analysis tools to determine root cause of voice problems. * Voice recording integration with third-party solutions. * Low-level design details for the unified communications solutions.

ValidaTek, Inc.

Operations Voice Manager

Arlington, VA · On-site

$60K - $99K/hr

Plan and implement a voice communications infrastructure and strategy to meet current and future ... Provide regular reports and analysis to leadership and stakeholders. * Collaborate with other IT ...

Synergis

Cisco Collaboration Voice Engineer

Atlanta, GA · On-site

$55 - $60/hr

... voice communications protocols. · Should have working practical knowledge of network monitoring ... Perform analysis of Dial plans, call routing, translation patterns, and varies telephony related ...

ValidaTek

Operations Voice Manager

Arlington, VA · On-site

Plan and implement a voice communications infrastructure and strategy to meet current and future ... Provide regular reports and analysis to leadership and stakeholders. * Collaborate with other IT ...

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Voice Communications Analyst information

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$46K

$93.6K

$121K

How much do voice communications analyst jobs pay per year?

As of Sep 11, 2026, the average yearly pay for voice communications analyst in the United States is $93,594.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,000.00 and $105,500.00 per year, depending on experience, location, and employer.

What is a voice communications analyst?

Voice Communications Analysts are professionals who manage, monitor, and troubleshoot voice communication systems within organizations. They are responsible for ensuring the smooth operation of phone systems, VoIP networks, and related telecommunications infrastructure. Their duties often include configuring new systems, maintaining existing networks, analyzing call data, and resolving technical issues to ensure reliable communication. They may also collaborate with IT teams to integrate voice communications with other business applications and ensure compliance with security standards.

What are the key skills and qualifications needed to thrive as a voice communications analyst?

To thrive as a Voice Communications Analyst, you need a strong understanding of telecommunication systems, network protocols, and a relevant degree or certification in information technology or a related field. Familiarity with VoIP platforms, PBX systems, call routing software, and certifications like Cisco CCNA Voice are commonly required. Excellent problem-solving, attention to detail, and clear communication skills help analysts respond effectively to technical issues and collaborate with team members and clients. These skills ensure reliable, secure, and efficient voice communication services, which are crucial for organizational operations and customer satisfaction.

What are some common challenges a voice communications analyst faces when supporting enterprise telephony systems?

Voice Communications Analysts often encounter challenges such as troubleshooting complex VoIP connectivity issues, ensuring seamless integration between legacy phone systems and modern unified communications platforms, and maintaining high availability during system upgrades. They must also stay updated on emerging security threats specific to voice networks and work closely with network engineers, IT support, and vendors to resolve outages quickly. Effective communication and problem-solving skills are crucial, as the analyst is often the go-to resource for resolving critical communication disruptions within the organization.
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Voice Communications Analyst jobs near you
Infographic showing various Voice Communications Analyst job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 85% Full Time, 11% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $93,594 per year, or $45 per hour.

Senior Telecommunications Analyst- Network and Voice Service

Hershey, PA • On-site

Penn State Health
Health Care and Social Assistance • 10K+ employees
Learn more about Penn State Healthexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Key responsibilities

  • Maintain and configure voice system devices and/or system profile tables.

  • Resolve voice services production problems and ensure effective delivery of voice services.

  • Coordinate with vendors to purchase, install, and support voice system hardware and software.

Penn State Health rating

7.1

Company rating: 7.1 out of 10

Based on 251 frontline employees who took The Breakroom Quiz

Job description

Invest in Your Future and Theirs: Beginning January 1, 2027, eligible full-time Penn State Health employees receive a 50% Penn State tuition discount for themselves and eligible dependents, including a spouse and children. The discount applies at Penn State University Park, Commonwealth Campuses, World Campus, and Penn College of Technology.
Penn State Health - Penn State Health Corporation
Location: US:PA: Hershey
Work Type: Full Time
FTE: 1.00
Shift: Day
Hours: 8:00a - 5:00p
SUMMARY OF POSITION:
Responsible for routine maintenance of the voice switching equipment, including more complex activities. Provide highly skilled technical assistance in voice systems analysis, planning, engineering, and architecture. Make recommendations for resources and procedural changes required to maintain and/or expand service levels. Plan and implement computer systems to support voice systems operations. Assess enterprise needs with respect to voice system technologies. Perform feasibility studies for medium to large-sized projects. Develop technical standards and interface applications. Identify and evaluate new products. Coordinate with vendors to purchase and install software, hardware, and cabling. Develop support procedures and create user and technical documentation. Provide resolution for network problems.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
  • Work with other operational areas to ensure the effective and integrated delivery of voice services as required for assigned projects and routine operations.
  • Lead a single departmental project or multiple concurrent smaller projects.
  • Serve as an information technology liaison with the client community.
  • Resolve voice services production problems.
  • Maintain and configure voice system devices and/or system profile tables (e.g., configuration of HMC-specific parameters for an off-the-shelf device or system).
  • Use vendor-supplied tools to perform ad hoc reporting.
  • Maintain a working relationship and ongoing communications with vendors (e.g., concerning routine enhancements, problem resolution, and planning).
  • Responsible and accountable to comply with cyber security policies, standards, and processes in accordance with the Enterprise Cyber Security Program Plan.
  • Formally document, design, manage, and/or operate in accordance with cyber security requirements.

MINIMUM QUALIFICATIONS:
  • Either: (a) Associate's degree plus four additional years of related experience or (b) six years total of related experience.
  • Adheres to and exhibits our organizational core values as outlined by Penn State Health.

Preferred Qualifications:
  • Advanced knowledge of Avaya Unified Communications platforms, including Avaya Aura® Communication Manager, Session Manager, System Manager, Session Border Controller for Enterprise (SBCE), and Avaya Messaging.
  • Experience administering and supporting Avaya contact center solutions, including Aura Contact Center (AACC), Experience Portal, or related technologies.
  • Strong understanding of SIP, H.323, VoIP, RTP, TLS, SRTP, and enterprise telephony protocols.
  • Experience with enterprise voice gateways, media gateways, SIP trunking, and carrier connectivity.
  • Knowledge of dial plan design, call routing, vectoring, VDNs, hunt groups, ACD administration, and call treatment.
  • Experience integrating voice systems with Microsoft Active Directory, Microsoft Teams, LDAP, and enterprise authentication services.
  • Working knowledge of networking concepts including TCP/IP, VLANs, QoS, DNS, DHCP, routing, switching, and firewall configurations as they relate to voice communications.
  • Ability to perform voice network analysis and troubleshooting using packet capture and protocol analysis tools such as Wireshark.
  • Experience with system upgrades, migrations, patches, firmware management, backups, and disaster recovery planning.
  • Knowledge of virtualization platforms such as VMware vSphere and Hyper-V supporting UC infrastructure.
  • Experience with Linux and Windows server administration supporting Avaya applications.
  • Experience working with monitoring, alerting, and performance management tools for voice infrastructure.
  • Ability to work effectively with network, server, security, and application teams to resolve complex infrastructure issues.

WHY PENN STATE HEALTH?
Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.
Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:
  • Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
  • Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
  • Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
  • Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
  • Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH CORPORATION?
There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system.
Within Penn State Health's Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth.
YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you.
This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.
Union: Non Bargained

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About Penn State Health

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Penn State Health is one of the leading teaching and research hospitals in the country. It is a multi-hospital health system, Academic Medical Center and Level 1 adult and pediatric trauma center serving patients and communities across Central Pennsylvania. The system includes Penn State Health Milton S. Hershey Medical Center, Penn State Children's Hospital, and Penn State Cancer Institute in scenic Hershey, PA. It also includes Penn State Health Saint Joseph's Medical Center in Reading, PA, Penn State Health Holy Spirit Medical Center in Camp Hill, PA, and Penn State Health Hampden Medical Center in Enola, PA. Penn State Health shares an integrated strategic plan and operations with Penn State College of Medicine.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Hershey, PA, US

Year founded

1963

Social media

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