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Voice Communications Analyst Jobs (NOW HIRING)

WI · On-site

$90K - $118K/yr

Supports enterprise voice, collaboration, and contact center systems across hospital and clinic environments. Designs, tests, and enhances unified communications solutions to support clinical and ...

... voice communications services for customers and internal operations. This role administers and ... Analyze packet captures using tools such as Wireshark. * Maintain network security best practices ...

Communications Services Analyst I

Los Angeles, CA · On-site

$87K - $113K/yr

The Communications Service Analyst I will possess knowledge and experience in customer service ... of voice and data telecommunications services, equipment, and systems to meet operational ...

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Voice Communications Analyst information

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$46K

$93.6K

$121K

How much do voice communications analyst jobs pay per year?

As of Sep 11, 2026, the average yearly pay for voice communications analyst in the United States is $93,594.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,000.00 and $105,500.00 per year, depending on experience, location, and employer.

What is a voice communications analyst?

Voice Communications Analysts are professionals who manage, monitor, and troubleshoot voice communication systems within organizations. They are responsible for ensuring the smooth operation of phone systems, VoIP networks, and related telecommunications infrastructure. Their duties often include configuring new systems, maintaining existing networks, analyzing call data, and resolving technical issues to ensure reliable communication. They may also collaborate with IT teams to integrate voice communications with other business applications and ensure compliance with security standards.

What are the key skills and qualifications needed to thrive as a voice communications analyst?

To thrive as a Voice Communications Analyst, you need a strong understanding of telecommunication systems, network protocols, and a relevant degree or certification in information technology or a related field. Familiarity with VoIP platforms, PBX systems, call routing software, and certifications like Cisco CCNA Voice are commonly required. Excellent problem-solving, attention to detail, and clear communication skills help analysts respond effectively to technical issues and collaborate with team members and clients. These skills ensure reliable, secure, and efficient voice communication services, which are crucial for organizational operations and customer satisfaction.

What are some common challenges a voice communications analyst faces when supporting enterprise telephony systems?

Voice Communications Analysts often encounter challenges such as troubleshooting complex VoIP connectivity issues, ensuring seamless integration between legacy phone systems and modern unified communications platforms, and maintaining high availability during system upgrades. They must also stay updated on emerging security threats specific to voice networks and work closely with network engineers, IT support, and vendors to resolve outages quickly. Effective communication and problem-solving skills are crucial, as the analyst is often the go-to resource for resolving critical communication disruptions within the organization.
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Infographic showing various Voice Communications Analyst job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 85% Full Time, 11% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $93,594 per year, or $45 per hour.

Systems Analyst - Mission Voice Communications

Huntsville, AL • On-site

Astrion
5 - 10K employees

Full-time

Posted 14 days ago


Job description

Overview

Mission Voice Communications System Analyst

LOCATION: Huntsville, AL, Redstone Arsenal

JOB STATUS: Full-time

CLEARANCE: SECRET

TRAVEL: Up to 10%

 

 

Astrion has an exciting opportunity for a Systems Analyst (Basic) supporting the Missile Defense Agency’s Director of Test (DT) Test Resources Team (DTR) at the Von Braun Complex on the Redstone Arsenal in Huntsville, Alabama. Astrion is at the forefront of new missile defense technologies and supports the MDA’s rigorous operational and developmental testing. This exciting, rewarding work helps guarantee the security of the United States and our Allies. Join a professional team of highly qualified engineers, analysts, scientists, and technicians supporting the Mission Voice Communications (MVC) Asset Manager, providing technical assistance and management of the voice communications system supporting Missile Defense Agency (MDA) flight test events.  

REQUIREMENTS

 

  • BA/BS in a related field. 5 years of experience may be substituted for the BA/BS degree requirement
  • No direct experience required
  • Eligibility to obtain and maintain at least a Secret security clearance

 

DESIRED SKILLS 

  • Capable of executing analytical tasks and utilizing analytical techniques and processes to support complex developmental and operational test programs
  • Capable of executing planning, monitoring, acquisition, and implementation support for complex systems
  • Knowledge, skills, and abilities in the analysis field
  • Capable of developing and utilizing analytic techniques and processes for both technical and administrative support activities
  • Ability to communicate effectively across multiple organizations, verbally, electronically, and in writing
  • Possess exceptional technical writing and Government reporting/documentation skills (e.g., Congressional/GAO Test inquiries)
  • Experience working in a fast paced, professional environment with the ability to adjust/react to short notice requirements changes, deadlines, changing schedules, competing priorities, and unpredictable events
  • Proficient with Windows-based PC software (e.g. Word, PowerPoint, Excel, MS Teams)

RESPONSIBILITIES

The selected candidate will translate operational needs in program documentation. They will support MDA MVC by gathering requirements for functional system configuration/design and work with a team to validate that documented requirements are met. This position requires a highly motivated individual with a broad level of experience.

Duties will include:

  • Perform various activities including developing SE procedures and processes, requirements management, configuration management, tracking metrics, risk management, technical review, developing and reviewing SE plans, documentation, and other contractor deliverables
  • Perform work that applies industry standard best practices, IT-related performance measures and quality management in support of acquisition planning, information assurance/cybersecurity, test and evaluation processes, verification and validation processes, and/or, fielding and sustaining of IT/software systems
  • Conduct system reviews to evaluate and/or recommend alternative plans, design/perform system level tests to assure that subsystems and system performance is achieved in accordance with approved specifications
  • Prepare technical documentation and briefings that define, specify, and recommend system/subsystem characteristics
  • Prepare management reports and conduct technical presentations for planning, implementation and corrective action using application of analysis principles
  • Perform validation of software systems including development of analyses/evaluation criteria and procedures, analyses/evaluation of results, and related recommendations
  • Provide technical support and technical training to support programs/initiatives including but not limited to acquisition, development, integration, sustainment, continued evolution, deployment/fielding and installation, and operational oversight
  • Provide analyst support services and inputs to program and project risk management activities
  • Provide annual and project-level budgetary/financial support to include preparing and tracking RFAs, IGCEs, and POM requests