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Voc Program Manager Jobs in Issaquah, WA (NOW HIRING)

AHF LLC

Sales Manager

Seattle, WA

Sales Manager Benefits: Medical, Dental, Vision, 401K We're hiring a Regional Sales Manager to lead ... Provide input on VOC/CTQ, pricing, and go-to-market programs for key accounts. JOB QUALIFICATIONS:

ITW Hobart Service

Regional Parts Sales Manager

WA · On-site

... programs, and special promotions to drive parts revenue growth. * Drive Strategic Channel ... Leverage voice-of-the-customer (VOC) feedback processes to prioritize tactical and strategic ...

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All JobsVoc Program JobsVoc Program Manager JobsVoc Program Manager Jobs in Issaquah, WA

Voc Program Manager information

See Issaquah, WA salary details

$44.4K

$123.9K

$181.1K

How much do voc program manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for voc program manager in Issaquah, WA is $123,939.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,700.00 and $152,800.00 per year, depending on experience, location, and employer.

What is a voc program manager?

Voc Program Managers, or Vocational Program Managers, are professionals responsible for overseeing vocational training programs. They develop, implement, and evaluate programs that help individuals gain skills for specific trades or occupations. Their duties often include managing budgets, coordinating instructors, tracking student progress, and ensuring compliance with relevant regulations. By working with employers, community organizations, and educational institutions, they ensure that the training programs meet workforce needs and help participants achieve successful employment outcomes.

What are some common challenges a voc program manager faces when coordinating with external partners and employers?

A Vocational Program Manager often navigates challenges such as aligning employer expectations with participant abilities, ensuring clear communication between all parties, and maintaining strong partnerships with local businesses or organizations. Balancing the needs of program participants with labor market demands requires adaptability and proactive problem-solving. Additionally, Voc Program Managers must stay updated on industry trends to ensure training offerings remain relevant and meet employer requirements, all while fostering positive, long-term collaborations.

What are the key skills and qualifications needed to thrive as a voc program manager, and why are they important?

To thrive as a Voc Program Manager, you need expertise in vocational rehabilitation, program development, and case management, usually supported by a degree in rehabilitation counseling or a related field. Familiarity with case management software, state and federal vocational program guidelines, and relevant certifications such as CRC (Certified Rehabilitation Counselor) are commonly required. Strong leadership, problem-solving, and interpersonal communication skills are crucial for effectively managing staff and supporting clients. These abilities are vital for ensuring program effectiveness, regulatory compliance, and successful client outcomes.

What is the average salary for a Voc Program Manager?

The average salary for a Voc Program Manager typically ranges from $50,000 to $80,000 annually, depending on experience, location, and the organization. Professionals in this role often require strong organizational and leadership skills, and salaries may increase with certifications or advanced education.
Voc Program Manager jobs near you

eCommerce Conversion Rate Optimization (CRO) Manager

Seattle, WA • On-site

Brooks Running
Sporting Product Manufacturing • 501 - 1,000 employees
Learn more about Brooks Runningexternal

$110K - $165K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Who We Are:

At Brooks, we believe movement is the key to feeling more alive. That's why we're driven to create gear and experiences that take people to the place that makes them feel more alive - whether it's a headspace, a feeling, or a finish line. 

Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.

Our brand values help bond us together and drive our success:  

  • Runner First 
    • We act in the best interest of the runner
  • Word is Bond 
    • We do what we say we'll do 
  • Champion Heart  
    • We give our all in everything we do  
  • There is no "I" in Run 
    • We stay generous with our humanity 
  • Keep Moving 
    • We find ways to move every day, because joy is kinetic!

We welcome everyone from every walk of life looking to inspire others through the power of movement - because we're all moving towards something. Let's run there.   


Your Job:

You are passionate about understanding the customer and optimizing their experience across the entire digital journey. As the eCommerce CRO Manager at Brooks, you will lead the efforts to improve conversion, retention, and satisfaction by combining customer insights, behavioral data, and experimentation. You will own the strategy and execution of our VoC and testing programs, using them to identify friction points and validate solutions across the funnel - from landing to loyalty.
This role is ideal for someone who is highly analytical, customer-obsessed, and thrives in cross-functional environments. You will collaborate with UX, engineering, analytics, and marketing teams to drive meaningful improvements in our digital experience. You will play a key role in shaping our digital roadmap and influencing broader eCommerce strategies.
Your Responsibilities:
Lead the development of a holistic customer journey optimization strategy that aligns with Brooks' eCommerce goals and values.
 Own and evolve the Voice of Customer (VoC) program, synthesizing feedback from surveys, session replays, support interactions, and reviews.
 Develop and manage a strategic experimentation roadmap focused on UX, content, and funnel optimization.
 Partner with analytics to identify drop-off points and opportunities across the funnel, from product discovery to checkout and post-purchase.
 Collaborate with UX, engineering, and creative teams to implement and scale winning experiments and enhancements.
 Deliver insights and recommendations through compelling storytelling and reporting to stakeholders across the organization.
 Act as a key stakeholder in broader site enhancements, ensuring alignment with customer needs and business priorities.
 Support the career development of team members and foster a culture of curiosity, collaboration, and continuous improvement.
Qualifications:
 Bachelor's degree in Business, Marketing, or related field; equivalent combination of education and years of experience can be considered in lieu of degree(s)
 7+ years of experience in digital experience, experimentation, UX research, or eCommerce strategy roles
 Strong analytical skills and experience with tools like Optimizely, Contentsquare, Adobe Analytics, and Salesforce Commerce Cloud
 Deep understanding of customer journey mapping, segmentation, and VoC methodologies
 Ability to translate data into actionable insights and communicate effectively across technical and non-technical teams
 Experience managing multiple priorities under tight deadlines with minimal supervision
 Basic HTML/CSS knowledge is a plus
 Passion for customer-centric design and continuous improvement
 Demonstrated ability to connect the dots across teams, systems, and customer touchpoints
 Embraces and lives the Brooks values!

Compensation: The pay range for this position, based out of the Brooks Seattle HQ, is $110,571 - $165,857  per year. Base pay offered will vary depending on job-related knowledge, skills, and experience.  

Other:

Brooks is proud to offer a robust benefits package to our employees and their families!  

Benefits- including medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance.  

Paid Time Off- Brooks offers generous time off including five weeks of paid time off, eleven paid holidays, paid sick and parental leave. 

Bonus- in addition to base pay, Brooks employees may also be offered an annual bonus based on company performance.   

Perks- including product discounts, employee recognition, fitness discounts, volunteer and donation benefits. 

Location- You will spend 4 days per week in our Seattle offices, as we believe our organization flourishes when connections, collaboration, creativity, problem-solving, and celebrations happen in person.


At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, the presence of a physical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other basis protected by federal, state, or local law, or any other non-merit based factors.

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