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Job details
Job Role
Infrastructure Consultant 2
Career Role
Consultant - Infrastructure Management - US
Work Location
Hartford, CT, Indianapolis, IN, Raleigh, NC, Richardson, TX
State / Region / Province
Connecticut, Indiana, North Carolina, Texas
Country
USA
Domain
Delivery
Interest Group
Infosys Limited
Company
ITL USA
Requisition ID
146687BR
Technical Skills 1
Technology|Server-OperatingSystemAdministration|Windows Server Admin
Technical Skills 2
Technology|Server-Virtualization|Vmware-ESX
Overview
The Infosys Communications, Media, and Technology (CMT) unit is a dynamic and innovative division dedicated to driving digital transformation and growth for clients in the telecommunications, media, and technology sectors. Our vision is to become the strategic and trusted partner for our clients by enabling their digital transformation and growth. We achieve this by leading technological changes. Join us to be part of a team that leverages deep industry insights and strategic leadership to deliver innovation-led transformation through digital, cloud, and AI-first solutions.We are committed to building and nurturing a high-impact partner ecosystem and driving long-term, strategic client relationships.
In the assigned Job Role of Infrastructure Consultant 2, your Area Of Responsibility will be as below:
• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations
• Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities
• Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems
• Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes
• Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes
• Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance
• Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards
• Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains
• Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration
• Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise
Your contribution to the team:
• A collaborative spirit and excellent communication skills.
• Ability to handle complex incidents and implement resolutions
• A knack for conducting IT infrastructure assessment and identifying key optimization opportunities
• Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus
• The ability to work with cross-functional teams
Required Skill and Experience
• Installation & Configuration: Deploying and setting up Windows Server OS, applications, hardware, and virtual machines (VMware).
• User & Access Management: Administering Active Directory (AD), Group Policies (GPO), user accounts, permissions, DNS, and DHCP.
• Security & Patching: Applying updates, managing security policies, conducting audits, responding to incidents, and protecting against threats.
• Performance Monitoring & Tuning: Tracking system health, resource usage, and responsiveness, and optimizing server performance.
• Troubleshooting: Diagnosing and resolving complex hardware, software, and network issues, often involving complex system errors.
• Automation: Using tools like PowerShell to automate routine tasks and scripting for efficiency.
• Documentation & Support: Maintaining system documentation, writing procedures, and providing technical support to end-users.
• Collaboration: Working with other IT teams (network, applications, security) on projects, upgrades, and ensuring standards are met.
• Deep understanding of Windows Server OS, Active Directory, networking, virtualization.
• Proficiency in scripting (PowerShell), security, and monitoring tools.
• Problem-solving and strategic thinking for complex system design and issue resolution.
Preferred Skill and Experience
• Client interaction skills along with written and verbal skills as well as technical documentation.
• Experience with Planning, Project Management, Coordination, and Analytical skills.
• Hands-on experience in working in Global Delivery Model with onsite/offshore resources.
• Ability to manage and prioritize tasks efficiently.
• Readiness to demonstrate a proactive attitude.
• Ability to work in team in diverse/ multiple stakeholder environment.
Additional Required Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• In order to comply with legal requirements, this role is limited to "U.S. persons" as defined by 22 C.F.R. §120.15. U.S. persons include U.S. citizens, U.S. Lawful Permanent Residents, and certain refugees and asylees.
Benefits
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.