Visual Communication Design Jobs in Renton, WA (NOW HIRING)

Job Summary:
Bank of America is committed to helping make financial lives better through every connection. They are seeking an Experience Designer (XD) I to execute operational strategies and manage processes to ensure effective delivery of Experience Design projects, collaborating with team leads and stakeholders to enhance digital experiences.
Responsibilities:
• Execute overall XD operational strategy by being accountable for reporting, data management and routines that ensures optimal resource management and XD project delivery.
• Operate from a holistic perspective from concept to execution and implementation.
• Support program delivery by coordinating with team leads and maintaining workflow tracking.
• Develop and deliver reporting that enables decisions through data and storytelling – including product management and engineering. Build influence and partnerships with stakeholders outside of ongoing project work.
• Perform regular and ad hoc analysis leveraging automation systems (Jira integrations, MS Copilot, etc) and produce reporting for managers and senior leadership.
• Demonstrate and manage strong suite of overall XD agile processes, including PI Planning, Sprint planning and management, and Jira data hygiene.
• Assist XD leaders with resource management, contractor funding, and demand/supply reporting to make the case for incremental resources, as needed.
• Facilitate process improvement and streamlining of routines to manage risk and drive operational excellence.
• Build relationships and influence with immediate and extended teammates including researchers, technologists, designers and delivery managers.
• Seek out any and all issues blocking the XD organization from providing the highest possible value. Proactively collaborate across all organizations to find creative solutions.
• Communicate effectively and engage with a diverse set of project teammates, partners, and stakeholders – including product management and engineering to understand prioritization, strategy and decisions. Build influence and partnerships with stakeholders outside of ongoing project work.
• Work on multiple designs/projects, managing time and expectations with stakeholders across the organization and Experience Design, staying knowledgeable on project and product details.
• Respect standards and frameworks in work and champion best practices and contribute to best practices while also helping with innovative digital, technology, and AI experiences.
• Evaluate and benchmark design operations and use data management industry practices.
• Use excellent visual, communication and storytelling skills and demonstrate thought leadership by challenging the status-quo, present independently and navigate questions.
Qualifications:
Required:
• 3+ years of program management experience with strength in process reengineering, design operations, reporting and analytics.
• An outstanding portfolio that exemplifies expertise in data management, reporting, and operations.
• Experience working with multi-channel consumer-facing apps, responsive web, and websites.
• Understanding of user-centered design principles and better practices.
• Project management experience required.
• Experience managing system and software administration support and troubleshooting to compliment enterprise support with AI-enabled and automation tools.
• Experience leveraging AI agents or assistants in production.
• Demonstrated understanding of user-centered design principles and best practices and rapid ideation processes like Lean UX, Design Sprints, and Agile.
• A track record for working with cross-functional product development and design teams to ship customer-facing digital products.
• Working knowledge of design, design-to-code and collaboration tools such as Jira, Confluence, Excel, Tableau, Figma, Copilot, Lovable, and Claude Code.
• Recognized as a partner by engineering and product manager peers.
• Self-motivated problem solver with a strong work ethic, reliable issue resolution, and time management skills with an intense focus on achieving results.
• Works well with others, builds and nurtures strong relationships.
• Track record of maximizing impact, being reflective, and inspiring others to do their best work.
• Has a strong interest in, and aptitude for self-learning new design operations and technology skills.
• Demonstrates strong listening, with excellent communication, and presentation skills.
• Adapts swiftly and positively to change, embodying curiosity, resilience, and flexibility.
Preferred:
• Financial or similar industry experience preferred.
• Bachelor’s degree with corresponding design operations experience.
• Knowledge of AI/agentic collaboration and production tools such as MCP (Model Context Protocol)
Company:
Bank of America is a financial institution that offers credit cards, home loans, and auto loan services. Founded in 1998, the company is headquartered in Charlotte, USA, with a team of 10001+ employees. The company is currently Late Stage.