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Visitor Experience Associate Jobs in Delaware (NOW HIRING)

Owens Community College

... visiting students in the clinical setting, providing remediation to students and maintains ... Minimum Education/Experience: * Associate degree or two-year technical certificate * Documents the ...

Owens Community College

... visiting students in the clinical setting, providing remediation to students and maintains ... Exceeds expectations. Minimum Education/Experience: * Associate degree or two-year technical ...

Owens Community College

Conduct clinical visits, as scheduled, to clinical affiliates to observe students in the clinical ... Minimum Education/Experience: * Associate degree or two-year technical certificate * ARDMS, ARRT ...

WSFS Bank

Corporate Trust Administrator

Wilmington, DE · On-site

$45K - $74K/yr

... experience. * Associate will facilitate closing conditions are met such as ensuring engagement ... For more information about Associate benefits, please visit WSFS Bank is inclusive and supportive ...

Wsfsbank

Corporate Trust Administrator

Wilmington, DE

$45K - $74K/yr

... experience. * Associate will facilitate closing conditions are met such as ensuring engagement ... For more information about Associate benefits, please visit WSFS Bank is inclusive and supportive ...

WSFS Bank

Corporate Trust Administrator

Wilmington, DE

$45K - $74K/yr

... experience. * Associate will facilitate closing conditions are met such as ensuring engagement ... For more information about Associate benefits, please visit WSFS Bank is inclusive and supportive ...

WSFS Bank

Corporate Trust Administrator

Wilmington, DE · On-site

$45K - $74K/yr

... experience. * Associate will facilitate closing conditions are met such as signature page ... For more information about Associate benefits, please visit WSFS Bank is inclusive and supportive ...

WSFS Bank

Corporate Trust Administrator

Wilmington, DE · On-site

$45K - $74K/yr

... experience. * Associate will facilitate closing conditions are met such as signature page ... For more information about Associate benefits, please visit WSFS Bank is inclusive and supportive ...

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Visitor Experience Associate information

What are some common challenges visitor experience associates face when interacting with guests, and how can they handle them effectively?

Visitor Experience Associates often encounter challenges such as managing high visitor volumes during peak times, addressing diverse guest needs, and handling unexpected situations like complaints or lost items. To excel, associates should maintain a calm and friendly demeanor, use active listening skills, and be knowledgeable about the facility's layout and policies. Proactively anticipating visitor questions and collaborating closely with security and other staff members helps ensure a smooth and positive experience for every guest.

What are the responsibilities of a visitor experience associate?

A visitor experience associate is responsible for welcoming guests, providing information about exhibits or services, ensuring a positive experience, and addressing visitor questions or concerns. They often assist with ticketing, maintain cleanliness, and may use tools like tablets or POS systems to support operations.

What is a visitor experience associate?

Visitor Experience Associates are professionals who work in museums, galleries, cultural institutions, or attractions to ensure guests have a positive and engaging experience. They greet visitors, provide information about exhibits or events, answer questions, and may assist with ticketing or guided tours. Their role is crucial in creating a welcoming atmosphere and helping guests navigate the venue effectively. They may also handle visitor feedback and help resolve any issues that arise during a visit.

What is the difference between Visitor Experience Associate vs Guest Services Representative?

AspectVisitor Experience AssociateGuest Services Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentMuseums, cultural sites, attractionsHotels, resorts, entertainment venues
Employer & IndustryEducational, cultural, or entertainment sectorsHospitality, travel, entertainment industries
Common Search & ComparisonVisitor engagement, experience rolesGuest services, customer support

The Visitor Experience Associate and Guest Services Representative roles share similar credentials and work environments focused on customer interaction. However, Visitor Experience Associates typically work in cultural or educational settings, focusing on enhancing visitor engagement, while Guest Services Representatives are more common in hospitality settings, emphasizing guest satisfaction and service. Both roles require strong communication skills and a customer-oriented approach, but their specific environments and responsibilities differ based on industry context.

What are the key skills and qualifications needed to thrive as a visitor experience associate, and why are they important?

To thrive as a Visitor Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with point-of-sale systems, ticketing software, and basic computer applications is often required. Excellent communication, problem-solving abilities, and a friendly, approachable demeanor are standout soft skills in this role. These skills are essential for ensuring positive guest interactions, smooth daily operations, and high levels of visitor satisfaction.
What are the most commonly searched types of Visitor Experience jobs in Delaware? The most popular types of Visitor Experience jobs in Delaware are:
Visitor Experience Associate jobs near you
Infographic showing various Visitor Experience Associate job openings in Delaware as of August 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution.

Visitor Service Assistant

Winterthur Museum

Winterthur, DE • On-site

$16.96/hr

Part-time

Retirement

Posted 4 days ago

Job description

Winterthur Museum, Garden & Library encompasses an unrivaled museum of American decorative arts in its mansion and galleries and a magnificent 60-acre naturalistic garden-all set on 1,000 gorgeous acres.
Winterthur employs a wide array of positions in the areas of curatorial, horticulture, education, conservation, library, maintenance, marketing, development, technology, and administration.
Winterthur offers a unique and rewarding experience that is rich in culture and natural beauty. Winterthur considers its employees and volunteers to be among its greatest assets and welcomes applications from candidates who will contribute their specific skills to its mission "to inspire, enlighten, and delight all of its visitors while preserving and enhancing [Winterthur]" and also uphold its core values of agility, excellence, innovation, integrity, inclusion, and transparency.
JOB DESCRIPTION:
The Visitor Services Assistant delivers exceptional customer service to all guests and visitors of Winterthur. The VSA is responsible for greeting, engaging, assisting and accommodating a positive experience. The VSAs report to the Manager of Visitor Services through Visitor Service Supervisors and provide information regarding tours, exhibitions, membership and all things related to Winterthur.
Compensation: $16.96 per hour
Benefits: 403b with employer match for eligible employees; discounts in the museum store and cafe; free general admission for you and your immediate family
Work Schedule: Variable; most of the year the museum is open Tuesday - Sunday 10 AM - 5 PM
Responsibilities:
  1. Ensure excellent customer service in a warm, friendly manner and assist in planning visitor's experience. Facilitate check-ins and orientation.
  2. Provide information about Winterthur, including general information, ticket and tour options, special events, and other visitor concerns.
  3. Uses POS system to book advanced reservations or in-person sales for individuals and groups for tours, programs, special events, etc. Take payments, redeem coupons/promotions to ensure accurate and efficient ticket sales processing.
  4. Implement outlined accounting procedures to efficiently transact money, balance cash drawer, credit cards and handle deposits. Take responsibility for efficient and accurate non-manager opening and closing, ensuring security of all money, locked bags, keys and valuable promotional offers. Convey cash discrepancies to supervisor.
  5. Review instruction documents, emails, Winterthur website and Master Calendar to stay updated on procedures, activities, etc. in order to best serve Winterthur's visitors.
  6. Collaborate with other Visitor Engagement staff to coordinate tours, programs, etc.
  7. Sell memberships and provides membership support
  8. Maintain contact with group leaders for scheduled group tours to confirm visit, counts and payments. Notify appropriate staff of cancellations or significant changes. Coordinate with Restaurant Associates for group dining needs. Welcome and organize group tours to ensure scheduled activities flow smoothly.
  9. Perform administrative tasks, such as checking in guests at programs, when needed, and compiling mailing lists of prospective and current program participants, or sending thank you emails/program evaluations to participants; encourage repeat visits.
  10. Assist in general office/area tasks: restocking brochures and ticket stock, fulfilling donation requests, responding to "Tell the Director" notes and emails received via the Winterthur website. Maintain a clean and safe environment for visitors. Notify appropriate staff of housekeeping or safety issues.
  11. Assist with program set-up or tear-down.
  12. Attend staff and training sessions to include taking of museum tours.
  13. Ability to provide basic reports from ticketing system upon request from other staff in absence of Manager of Visitor Services.
  14. Assist volunteers working in reception areas, keeping them informed of current events and programs.
  15. Assist visitors with museum amenities including accessibility resources, coat room, lockers, etc. Perform crowd control when necessary.
  16. Assist in training of new employees
  17. Assure that all sales are finalized at the end of every month for accurate attendance and revenue figures. Assist in the process of collecting attendance for events beyond museum tours, programs and special events - e.g. weddings, corporate events, etc. Entering those numbers into ticketing program so that an accurate overall attendance is available in one system.

Minimum Experience: High school diploma or equivalent with 1-3 years of customer service experience
Preferred Experience: Bachelor's degree with experience in museum setting and/or ticketing software. Knowledge of Delaware /Brandywine Valley area
Knowledge/Skills:
  1. Customer service
  2. Excellent interpersonal and organizational skills
  3. Cash handling
  4. Ability to understand and apply a large level of detailed information
  5. Basic math skills
  6. Multitasking
  7. Listening skills
  8. Strong computer skills. Ability to learn ticketing software application

Essential Functions:
  1. Ability to sit/stand for up to 8 hours at a stretch. Bend, reach, lift up to 25 lbs., and walk about and between reception areas
  2. Available nights, weekends, holidays, to include 3 days following Thanksgiving and week between Christmas and New Year's.

Thank you for considering Winterthur Museum job opportunities.

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