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Visitor Center Director Jobs (NOW HIRING)

McLeod Enterprises

Center Director

Roanoke, VA · On-site

$40K - $50K/yr

The Center Director is responsible for the overall leadership, management, and operational success ... visitors. * Prepare and manage the center's budget, ensuring financial sustainability and ...

McLeod Enterprises

Center Director

Roanoke, VA · On-site

$40K - $50K/yr

The Center Director is responsible for the overall leadership, management, and operational success ... visitors. * Prepare and manage the center's budget, ensuring financial sustainability and ...

Sylvan Learning

Center Director

Paramus, NJ · On-site

$47K - $65K/yr

Conducts school visits to establish and maintain relationships with school personnel for ... new Center Director jobs in Paramus, NJ . New York, NY $188,750.00-$254,250.00 2 weeks ago ...

Sylvan Learning - Toledo, OH

Center Director

Holland, OH · On-site

$40K - $55K/yr

Center Director: Toledo - Holland GENERAL SUMMARY The Center Director is responsible for managing ... Conducts school visits to establish and maintain relationships with school personnel for ...

Sylvan Learning

Center Director

Columbia, MD · On-site

$50K - $60K/yr

Center Director Are you an energetic, flexible team player with a positive attitude and willingness ... For more information, please visit www.unleashedbrands.com. Unleashed Brands is headquartered in ...

Fuller Center

Assistant Center Director

Boca Raton, FL · On-site

$17.25 - $22.50/hr

The Assistant Center Director supports the Center Director in overseeing the daily operations of ... Represent the Center to the public at large, to parents, and to every visitor or volunteer.

Sylvan Learning

Center Director

Holland, OH · On-site

$40K - $55K/yr

Center Director: Toledo - Holland GENERAL SUMMARY The Center Director is responsible for managing ... Conducts school visits to establish and maintain relationships with school personnel for ...

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Visitor Center Director information

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How much do visitor center director jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for visitor center director in the United States is $21.81, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.80 per hour, depending on experience, location, and employer.

What does a visitor center director do?

A Visitor Center Director oversees the daily operations of a visitor center, ensuring that guests have a positive and informative experience. Their responsibilities typically include managing staff, coordinating events, maintaining facilities, and developing programs to promote local attractions and tourism. They also handle budgeting, marketing, and community outreach to enhance the center’s visibility and effectiveness. The director acts as a key liaison between the center, local businesses, and tourism boards to support regional economic development.

What are the key skills and qualifications needed to thrive as a visitor center director?

To thrive as a Visitor Center Director, you need strong leadership, operational management, and customer service skills, often supported by a degree in hospitality, tourism, or business administration. Familiarity with visitor management software, budgeting tools, and scheduling systems is typically required. Exceptional communication, problem-solving, and team-building abilities help create a welcoming environment and ensure smooth daily operations. These skills and qualities are vital for delivering excellent visitor experiences, optimizing center performance, and fostering community engagement.

What are some common challenges faced by a visitor center director, and how can they be effectively managed?

Visitor Center Directors often encounter challenges such as managing high visitor volumes during peak seasons, addressing diverse guest needs, and ensuring smooth coordination among staff and volunteers. Effective management involves implementing clear communication channels, maintaining flexible staffing schedules, and fostering a welcoming team culture. Directors also benefit from regularly soliciting visitor feedback and collaborating with local partners to enhance the guest experience.

What is the difference between Visitor Center Director vs Visitor Services Coordinator?

AspectVisitor Center DirectorVisitor Services Coordinator
ResponsibilitiesOversees overall operations, staff management, and strategic planning for the visitor center.Provides visitor assistance, manages information services, and supports daily visitor needs.
Required CredentialsBachelor's degree in hospitality, tourism, or related field; experience in management.High school diploma or equivalent; customer service experience preferred.
Work EnvironmentLeads a team in a visitor center setting, often in a park, museum, or tourism site.Engages directly with visitors, often in a front-desk or information booth setting.

The Visitor Center Director typically holds a leadership role with strategic responsibilities, while the Visitor Services Coordinator focuses on direct visitor assistance. Both roles are essential in the tourism industry, but they differ in scope, credentials, and daily tasks.

What cities are hiring for Visitor Center Director jobs?

Cities with the most Visitor Center Director job openings:

What are the most commonly searched types of Visitor Center jobs?

The most popular types of Visitor Center jobs are:

What states have the most Visitor Center Director jobs?

States with the most job openings for Visitor Center Director jobs include:

What are popular job titles related to Visitor Center Director jobs?

For Visitor Center Director jobs, the most frequently searched job titles are:

Senior Director, Visitor Services

Philadelphia, PA • On-site

Philadelphia Visitor Center Corporation
See more jobs at Philadelphia Visitor Center Corporationexternal

Full-time

Posted 2 days ago

New

Job description

Position reports to:  Vice President, Experience & Engagement  
 Position Manages the following staff positions:
  • Visitor Services Director, Independence Visitor Center
  • Visitor Services Manager, City Hall and LOVE Park Visitor Centers
  • Visitor Services Manager, Parkway Visitor Center and Rocky Shop
  • Visitor Services Supervisor, Pride Visitor Center
  • Visitor Services Supervisor, Reading Terminal Market
  • Visitor Services Manager, Philadelphia Intl Airport
Number of direct reports: Six
Responsible for a team of:
  • 5+ Full Time Visitor Services Managers & Coordinators
  • 30-40 Part Time Visitor Experience Associates
Position description:
The Senior Director of Visitor Services is responsible for leading a team of visitor center site managers to deliver consistently positive and memorable experiences for guests across the organization’s 5+ visitor centers. The Senior Director of Visitor Services will manage a talented team of 30+ staff and volunteers to deliver a world class welcome to Philadelphia, and provide excellent service in assisting visitors with ticket sales, retail purchases, PLASH information or service updates, maps and wayfinding, itinerary planning, and information about special events and citywide promotions. 
The Senior Director of Visitor Services will be an ambassador for the City of Philadelphia, and serve as a role model to their management team in delivering an inclusive and welcoming visitor experience. The Senior Director will be responsible for overseeing high-quality visitor services operations at the Independence Visitor Center, The City Hall Visitor Center, The LOVE Park Visitor Center, the Parkway Visitor Center, the Pride Visitor Center, and Reading Terminal Market.
The Senior Visitor Services Director will supervise 5+ full-time staff and lead a team of 30+ part-time, seasonal Visitor Experience Associates operating at 5+ sites and pop-up locations across the city and region.
ESSENTIAL FUNCTIONS:
  • Responsible for daily visitor-facing operations for the organization’s portfolio of 5+ visitor centers and temporary pop-ups.
  • Guide, direct, and mentor managers to ensure outstanding visitor experience operations at each site.
  • Oversee management of visitor services staffing schedule, including assigning on-duty management, call-out coverage, and fulfilling seasonal, temporary, and extended hour operating needs.  
  • Oversee the effective and timely recruitment, hiring, and onboarding of new VEAs and volunteers.
  • Responsible for the training and professional development for all visitor services team members.
  • Manage and grow Visitor Center’s network of 90+ external ticket partnerships.
  • Set direction and accountability for the Visitor Services Management team.
  • Develop and manage an annual training program for Visitor Services managers and staff.
  • Manage and negotiate with third party vendors.
  • Participate in organizational leadership team meetings.
  • Work closely with the operations team to ensure facility needs are addressed and resolved quickly and to a high standard.
  • Oversee regular Visitor Services employee communications channels to ensure staff are well informed to support visitors and promote the City and the organization’s partners.  
  • Support sales, promotion and timely customer services information for the Philly PHLASH at all visitor center locations.
  • Assist site staff with organizational tasks and special events as needed.
  • Other duties as assigned.
QUALIFICATIONS:
  • Embodies customer service best practices.
  • An experienced manager, with a proven track record leading effective teams.
  • 5+ years of experience in the tourism, hospitality or visitor services sectors.
  • Superior leadership, salesmanship and interpersonal skills.
  • Strong computer and data entry skills, comfortable with ticketing platforms, POS (Point of Sale) systems, CMS systems, and CRM databases.
  • Ability to stand or sit for at least 8 hours at a time.
  • Lift items weighing up to 50 pounds.
  • Ability to prioritize and manage multiple projects.
  • Bachelor’s Degree or equivalent work experience preferred.
  • Second language proficiency is desirable.
  • Dedication to Philadelphia and supporting the city’s reputation as a world class destination.
  • Interest in working in a non-profit work environment and fulfilling the mission of the organization.
HOURS AND REQUIREMENTS:
  • Full time role with a variable schedule, including two weekends a month. 
  • Must be willing to work a flexible schedule, including weekends and all U.S. holidays; the Philadelphia Visitor Center Corporation is open 363 days per year (closed Thanksgiving Day and Christmas Day)
  • Regular weekend and holiday availability is required.
  • Must be willing and able to travel between multiple visitor center locations, including locations at Independence Mall, Philadelphia City Hall, LOVE Park, Reading Terminal and the Benjamin Frankin Parkway.

 

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