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POSITION TITLE:

DEPARTMENT:

JOB DESCRIPTION:

PRIMARY DUTY:

The Campus Visit Assistant assists with the day-to-day activities of the Mabel Cook Admissions and Visitors' Center and tour program. The Campus Visit Assistant will work closely with the Admissions-Recruitment team to assist with all campus recruitment activities.

ESSENTIAL FUNCTIONS:

• Serve as the lead Visitors' Center representative in day-to-day operations, ensuring every prospective student and guest receives an exceptional customer experience.
• Opens and closes the Mabel Cook Admissions & Visitors' Center, receives all visitors and answers the Visitors' Center main phone line.
• Serve as a frontline representative during recruitment events by greeting guests, providing directions, answering questions, and troubleshooting logistical issues.
• Assists Daily Tour Coordinator with scheduling faculty appointments, registering visits, and managing events calendar.
• Assists with departmental visit days, including, but not limited to: event setup, guest services, and post-event wrap-up.
• Maintain a clean, organized, and welcoming reception area and visitor spaces; ensure Visitors' Center resources are stocked and organized.
• Work collaboratively with recruitment staff, student ambassadors, and campus partners to provide exceptional visitor experiences.
• Maintain accurate visitor records within the University's CRM (inputting student data, event registration, and communications with prospective students).
• Perform other duties as assigned.

REQUIREMENTS:

Education: High School diploma (Preferred: some coursework toward a bachelor's degree)

Experience: 1 year experience in the field or a related area

Required Skills:

• Exceptional customer service and interpersonal communication skills.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Demonstrated problem-solving skills and ability to exercise sound judgment independently.
• Ability to remain calm, professional, and adaptable in a fast-paced environment.
• Excellent attention to detail and commitment to providing a high-quality visitor experience.

WORKING CONDITIONS:

This position will work in an office environment from 8:00 am to 5:00 pm with a one-hour lunch break. This position may require additional night and weekend hours.

TYPICAL PHYSICAL DEMANDS:

Ability to lift up to 20 pounds

EQUIPMENT/MATERIALS USED:

Typical office equipment.

COMMUNITY:

Northwest Missouri State University located in Maryville, Missouri, a community of 12,000 with a diverse economy and a strong industrial base. Maryville is located 45 miles north of St. Joseph, Missouri, 90 miles north of Kansas City, Missouri, and 110 miles southeast of Omaha, Nebraska. For more information visit the city's website at www.maryville.org.

UNIVERSITY:

With an enrollment of more than 8,500 students, Northwest is a coeducational, primarily residential four-year university that offers a broad range of undergraduate and selected graduate programs on its Maryville campus and through Northwest Online.

Founded in 1905, Northwest boasts a high retention rate and a graduation rate in the 95th percentile among its peers. Additionally, results of the Ruffalo Noel Levitz Student Satisfaction Inventory show Northwest students are more satisfied than students at national peers, and 78 percent of Northwest students report they would repeat their university experience, compared to 75 percent of students surveyed nationally at their respective institutions.

Furthermore, the University is a national model for student success and career placement with 93 percent of bachelor's degree earners and 98 percent of master's degree earners securing employment or continuing their education within six months of completing a degree at Northwest, according to the most recent data.

Northwest places a high emphasis on profession-based learning to help graduates get a jumpstart on their careers while maintaining competitive tuition rates and generous financial assistance to help minimize the financial barriers students may face when pursuing a college degree.

Students have opportunities to build their resumes with experiences on campus in nearly every area of study, including theHorace Mann Laboratory School,National Public Radio affiliate KXCV, the R.T. Wright Farm,Mozingo Outdoor Education Recreation Area, a partnership with the National Geospatial-Intelligence Agency orKnacktive, a student-driven integrated digital marketing communications agency. In conjunction with its emergency and disaster management program, Northwest organizes and hosts Missouri Hope, an annual mass casualty training exercise that attracts first responders and emergency workers from throughout the nation and provides hands-on training in preparation for a natural disaster.

The University's vibrant and diverse learning community also offers more than 150 student organizations, andtextbooks and a laptop are includedin tuition, saving students an estimated $6,900 over four years. Northwest offers 1,200 student employment positions, allowing students to build professional skills through its internationally benchmarked student employment program.

For more information about Northwest and its performance, visitwww.nwmissouri.edu/aboutus/facts/.