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Visible Wireless Remote Jobs in Georgia (NOW HIRING)

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description : The Department of Human ... and wireless devices. • Coordinate with application teams for additional application access ...

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Visible Wireless Remote information

What are the key skills and qualifications needed to thrive as a Visible Wireless Remote Customer Service Representative, and why are they important?

To thrive as a Visible Wireless Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and familiarity with customer service protocols, often supported by prior experience in a similar role. Proficiency with CRM software, online chat platforms, and basic troubleshooting tools is typically required. Strong interpersonal skills, patience, and adaptability help you stand out in resolving customer issues remotely. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences in a virtual environment.

What is a Visible Wireless Remote job?

A Visible Wireless Remote job typically refers to a remote or work-from-home position at Visible, a wireless service provider owned by Verizon. Employees in these roles may work in customer service, technical support, sales, or operations, all performed virtually. These jobs allow for flexible working arrangements and are designed to support Visible’s customers through online chat, email, or phone. The company emphasizes digital-first customer care and remote collaboration. Working remotely for Visible Wireless provides the benefits of working from anywhere while supporting a fast-growing digital wireless brand.

What is the difference between Visible Wireless Remote vs Customer Service Representative?

AspectVisible Wireless RemoteCustomer Service Representative
Required CredentialsBasic technical knowledge, customer service skillsHigh school diploma or equivalent, communication skills
Work EnvironmentRemote, tech-focusedOffice or call center, customer-facing
Industry UsageTelecommunications, tech supportVarious industries, customer support roles
Common Search/ComparisonRemote tech support, wireless remote jobsCustomer service jobs, call center roles

The Visible Wireless Remote role typically involves technical support and remote troubleshooting within the telecommunications industry, requiring basic technical skills. In contrast, a Customer Service Representative often handles customer inquiries across various industries, focusing on communication and problem-solving. While both roles involve customer interaction, the remote wireless technician emphasizes technical knowledge, whereas the customer service role emphasizes communication skills.

What are some common challenges faced by remote employees at Visible Wireless, and how does the company support remote collaboration?

Remote employees at Visible Wireless may face challenges such as managing time zones, staying connected with team members, and maintaining work-life balance. The company addresses these by providing robust digital collaboration tools, regular virtual meetings, and flexible scheduling options. Team members are encouraged to communicate proactively and participate in online team-building activities, ensuring everyone stays engaged and aligned with company goals. Visible Wireless also offers support resources and clear processes for remote work to help employees thrive in a distributed environment.
What cities in Georgia are hiring for Visible Wireless Remote jobs? Cities in Georgia with the most Visible Wireless Remote job openings:
Visible Wireless Remote jobs near you

Help Desk Analyst 2 - Atlanta, GA

STI

Atlanta, GA • On-site, Remote

$19.75 - $27/hr

Full-time

Re-posted 13 days ago

Job description

Help Desk Analyst 2
Atlanta, GA/REMOTE
1 year Contract
Description:
The Department of Human Services, Office of Information Technology is seeking candidates for the position of ID Analyst located in Atlanta, Georgia.
The ID Analyst will work remote, for the Office of Information Technology processing, the onboard and offboard of employees and contractors working for DHS.
*This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position.
*State of Georgia resident applicants only.
Position Responsibilities:
• Receive and track onboard and offboard requests; check the requests for completeness and accuracy
• Submit requests for new accounts using ServiceNow ticketing system.
• Submit request for setup and delivery of equipment and wireless devices.
• Coordinate with application teams for additional application access requests
• Track progress of requests to completion and escalate to vendors and management as needed.
• Review accounts for accuracy of provision or deprovision based on requests
• Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
• Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
• Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards
• Communicate status of processed onboard or offboard requests to hiring managers
• Resolve requests within SLA while providing the highest level of customer service
• Display a consistent understanding of compliance to assist in high priority escalations and requests
Qualifications & Skills Required:
• Associate degree in a related field OR minimum 2+ years of help desk support
• One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
• Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines
• Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
• Detail oriented with the ability to work independently
• Excellent oral, written, and interpersonal communication
• Experience in performing well under pressure
• Capable of working competently with personnel at multiple levels of the organization
• Experience with ServiceNow or Okta is a plus
• Must have work authorization that allows candidate to work in the United States

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