ZipRecruiter

Log In

2

Visa Customer Service Remote Jobs in Addison, IL

StaffedUp

Customer Service Accepting - Remote

Wheaton, IL · Remote

$15.50 - $21/hr

Customer Service - Part Time The Edge | 501 College Ave Join our dynamic team at The Edge, where we pride ourselves on delivering exceptional customer service in a fast-paced environment. As a ...

Vantive

Customer Service Specialist (Remote)

Deerfield, IL · On-site +1

$44K - $60K/yr

The Customer Specialist provides superior service to external customers and internal Vantive team members, handling exceptions, general inquiries, correspondence, and documenting service failures.

PainPoint

Customer Service Representative

Chicago, IL · On-site +1

$18/hr

Customer Service Representative Monday-Friday 8:00 AM-4:30 PM CST | $18.00/hour | Full-Time ... Remote Looking for a rewarding career where you can make an impact every day? Join DxTx Pain ...

previous pagenext page

Showing results 21-40

All JobsVisa Customer Service JobsVisa Customer Service Remote JobsVisa Customer Service Remote Jobs in Addison, IL

Visa Customer Service Remote information

See Addison, IL salary details

$9

$18

$26

How much do visa customer service remote jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for visa customer service remote in Addison, IL is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What is a Visa Customer Service Remote job?

Visa Customer Service Remote jobs involve assisting Visa cardholders and clients with their inquiries, issues, and requests via phone, email, or chat from a remote location. Representatives typically help customers with account questions, transaction disputes, lost or stolen cards, and general support. These roles require strong communication skills, problem-solving abilities, and the ability to work effectively from home using computer systems and secure protocols. Training and technical support are usually provided by the employer to ensure staff can deliver high-quality service remotely.

What are the key skills and qualifications needed to thrive as a Visa Customer Service Remote representative?

To thrive as a Visa Customer Service Remote representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, secure payment processing systems, and basic computer proficiency is often required. Patience, active listening, and professionalism are essential soft skills for delivering excellent service and handling sensitive customer concerns. These capabilities ensure customer satisfaction, efficient issue resolution, and the protection of confidential information in a remote environment.

What are some common challenges faced by Visa Customer Service Remote representatives, and how can they be managed?

Visa Customer Service Remote representatives often encounter challenges such as handling high call volumes, navigating complex customer inquiries, and managing communication across digital platforms. To manage these effectively, it's important to develop strong multitasking skills, become familiar with Visa's systems and protocols, and maintain a calm, empathetic approach when resolving customer issues. Regular team meetings and access to internal knowledge bases can also provide valuable support and help representatives stay updated on the latest procedures and solutions.

What is the difference between Visa Customer Service Remote vs Visa Customer Support Specialist?

AspectVisa Customer Service RemoteVisa Customer Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote, home-based or call center
Industry UsageCommonly used in financial and travel sectorsCommonly used in financial and travel sectors
Job FocusHandling customer inquiries, resolving issues, providing informationHandling customer inquiries, resolving issues, providing information

Visa Customer Service Remote and Visa Customer Support Specialist roles share similar credentials and work environments, both focusing on assisting customers remotely in the financial and travel industries. The main difference lies in job titles used by employers, but their responsibilities and requirements are largely aligned.

Does Visa provide work from home?

Visa offers remote work opportunities for certain roles, including customer service positions, which often require strong communication skills and familiarity with digital tools. The availability of remote work depends on the specific job and company policies, and some roles may require occasional in-office presence or specific certifications.

What are popular job titles related to Visa Customer Service Remote jobs in Addison, IL?

For Visa Customer Service Remote jobs in Addison, IL, the most frequently searched job titles are:

What job categories do people searching Visa Customer Service Remote jobs in Addison, IL look for?

The top searched job categories for Visa Customer Service Remote jobs in Addison, IL are:

What cities near Addison, IL are hiring for Visa Customer Service Remote jobs?

Cities near Addison, IL with the most Visa Customer Service Remote job openings:

Visa Customer Service Remote jobs near you
Infographic showing various Visa Customer Service Remote job openings in Addison, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $39,171 per year, or $18.8 per hour.

Customer Service Representative II (Remote)

American Medical Association

Chicago, IL • On-site, Remote

$23.63 - $30.83/hr

Full-time

Medical, Life

Re-posted 16 days ago

Job description

Customer Service Representative II (Remote)
Remote - FL, IL, IN and WI
AMA Insurance (AMAI) offers life, health and disability insurance at affordable and exclusive rates to help doctors achieve a healthy and secure financial future. AMAI is part of the American Medical Association (AMA), a nonprofit, and the nation's largest professional Association of physicians. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.
At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve. We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.
We have an opportunity for a remote Customer Service Representative II our AMA Insurance team. This role supports customer experience goals and meets or exceedsexpectations for routine and specialized sales, claims, and service supportfor AMA physician and Third Party Administration (TPA) businesslines. Responds to inbound and written correspondence forall insurance products offered by AMA Insurance, and TPA Businesslines in a manner that will retain current certificateholders, increase our customer base and promote AMA membership.Engages callers to build and maintain a strongreputation and forge a lasting relationship. Achieves exceptionalresults for our customers and colleagues.
RESPONSIBILITIES:
Customer Support & Issue Resolution
  • Answer all inbound calls in accordance with Department standards and monitoring guidelines.
  • Provide information regarding benefits, eligibility, plan provisions, premium billing, customer conservation, cross selling and upselling for all insurance plans.
  • Identify and escalate priority or problem issues. Follow up on customer calls when necessary. Create opportunities to transfer callers to partners for telesales opportunities.
  • Respond to all correspondence within department standards for quality, productivity and timeliness.
  • Meet or exceed production standards by processing changes to our Administration System, including personal and coverage information and send confirmation documents to the caller when needed.
  • Handle integrated sales, claims, and service interactions across AMAI insurance plans.
  • Answer and resolve inquiries regarding technical details including benefits, eligibility, plan provisions, premium billing, and certificate changes.
  • Demonstrate strong problem-solving skills when resolving complex or escalated customer issues.

Operations & Special Projects
  • Support business operations through participation in special projects as assigned by the Customer Service Supervisor.
  • Contribute to process improvements and operational efficiencies.
  • Assist in documenting workflows and service processes to support consistency and quality.

May include other responsibilities as assigned
REQUIREMENTS:
  1. High school diploma or equivalent education required.
  2. Minimum of 2+ years' experience in life or health insurance required.
  3. Health or Life insurance license preferred.
  4. Demonstrated experience working in a high-volume customer service call center.
  5. Excellent telephone skills including proper telephone technique, multitasking skills, and ability to control the call.
  6. In-depth understanding of customer service and premium billing transactions required.
  7. Demonstrated experience handling customer issues, including technical and financial related issues.
  8. Strong knowledge of insurance products, benefits administration, or third-party administration services preferred. Health insurance knowledge preferred.
  9. Excellent verbal and written communication skills with a high level of professionalism.
  10. High level proficiency with call center systems, telephony platforms, and personal computers.
  11. Advanced proficiency in Microsoft Office Suite (Word, Excel, Access, PowerPoint) and database systems.
  12. Ability to provide technical support for online tools, systems, and customer-facing platforms.
  13. Strong business process skills, including the ability to document, monitor, and improve workflows.
  14. Excellent planning, organization, and time management skills with the ability to manage multiple priorities in a fast-paced environment.

This role is a non-exempt position and the hourly range for this position is $23.63 - $30.83. This is the lowest to highest rate we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration, geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.
We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.
THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION
American Medical Association logo

About American Medical Association

Sourced by ZipRecruiter

Founded in 1847, the American Medical Association (AMA) is the largest and only national association that convenes 190+ state and specialty medical societies and other critical stakeholders. Throughout history, the AMA has always followed its mission: to promote the art and science of medicine and the betterment of public health. As the physicians’ powerful ally in patient care, the AMA delivers on this mission by representing physicians with a unified voice in courts and legislative bodies across the nation, removing obstacles that interfere with patient care, leading the charge to prevent chronic disease and confront public health crises, and driving the future of medicine to tackle the biggest challenges in health care and training the leaders of tomorrow.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

Year founded

1847

View All American Medical Association Jobs

Apply