Carson City, NV · On-site
$186K/yr
... translation needs, and change-management friction. * Cross-Team Collaboration: Partner with ... Zoom Virtual Agent * Zoom Ecosystem: APIs, RTMs, Webhooks, integrations Preferred Background
Carson City, NV · On-site
$186K/yr
... translation needs, and change-management friction. * Cross-Team Collaboration: Partner with ... Zoom Virtual Agent * Zoom Ecosystem: APIs, RTMs, Webhooks, integrations Preferred Background
$28K - $33.6K
6% of jobs
$33.6K - $39.1K
6% of jobs
$39.1K - $44.7K
12% of jobs
$45.2K is the 25th percentile. Wages below this are outliers.
$44.7K - $50.2K
8% of jobs
$50.2K - $55.8K
4% of jobs
The median wage is $57.1K / yr.
$55.8K - $61.3K
54% of jobs
$61.3K - $66.9K
3% of jobs
$66.9K - $72.4K
2% of jobs
$72.4K - $78K
1% of jobs
$78K - $83.5K
2% of jobs
$83.5K - $89.1K
1% of jobs
$28K
$58.2K
$89.1K
A Virtual Translator is a professional who translates written or spoken content from one language to another remotely, often using digital tools and communication platforms. They may work on documents, websites, videos, or live conversations in various industries like business, healthcare, and legal services. Strong language skills, cultural understanding, and proficiency with translation software are essential. Many Virtual Translators work as freelancers or for translation agencies, providing flexible and accessible language solutions.
A typical day for a Virtual Translator often involves translating documents, audio, or video content, attending remote meetings with clients or team members, and cross-checking translations for accuracy and consistency. You might collaborate virtually with project managers, editors, or subject matter experts to clarify nuances and meet client requirements. Many Virtual Translators manage multiple assignments concurrently, requiring strong organizational skills and the ability to prioritize tasks efficiently. This role offers a mix of independent and collaborative work, with communication primarily conducted via email, instant messaging, or video calls. Flexibility in schedule and location is common, allowing translators to balance workloads according to client needs and personal availability.
To thrive as a Virtual Translator, you need advanced fluency in at least two languages, deep cultural understanding, and often a relevant degree or professional certification in translation or linguistics. Familiarity with computer-assisted translation (CAT) tools, video conferencing platforms, and secure file-sharing systems is highly valuable. Strong attention to detail, time management, and excellent written and verbal communication skills distinguish top performers in this field. These competencies are crucial to ensure accurate, confidential, and culturally appropriate translations within remote and fast-paced environments.
The most popular types of Translator jobs in Nevada are:
For Virtual Translator jobs in Nevada, the most frequently searched job titles are:
The top searched job categories for Virtual Translator jobs in Nevada are:
$186K/yr
Other
Posted 4 days ago
Position Overview
We are seeking a Product Adoption Expert - Contact Center to drive deep product adoption and maximize business value for Zoom Contact Center across our customer base. This role serves as the expert liaison between Product, Marketing, and Customer Success teams, ensuring best-in-class onboarding, workflows, and use cases are scaled across contact center customers, while being deployable for high-impact, high-complexity engagements.
This is a specialist role for someone who has lived inside contact center platforms - deploying, administering, or driving adoption on tools such as RingCentral, Dialpad, Amazon Connect, NICE inContact/CXone, Five9, Genesys, or Talkdesk - and understands the operational realities of running a CCaaS environment.
Key Responsibilities
Deployable Customer-Facing Engagements
Contact Center Subject Matter Expertise: Serve as the adoption expert for Zoom Contact Center - routing/IVR design, omnichannel (voice, chat, SMS), agent/supervisor workflows, workforce management, quality management, and AI-assisted capabilities.
Strategic Customer Support: Join customer calls and workshops to map contact center use cases and accelerate adoption of key workflows.
Migration & Competitive Context: Advise customers transitioning from or running alongside other contact center platforms - anticipating parity gaps, workflow translation needs, and change-management friction.
Cross-Team Collaboration: Partner with Customer Success Managers and Onboarding Managers during critical phases including launch, workflow integration, and renewals.
Customer Education: Deliver customer-facing sessions including office hours, deep dives, and workflow clinics on contact center configuration, routing logic, and agent enablement.
Scalable & Programmatic Impact
Asset Development: Collaborate with Product, Product Marketing, General Managers, and Enablement teams to build scalable adoption resources: Micro-learnings and step-by-step configuration guidesPlaybooks and success plans covering routing design, IVR best practices, and agent onboardingEducational webinars and customer campaigns, including migration-focused contentWorkflow and use case catalogs by vertical
Program Management: Execute one-to-many initiatives including ongoing office hours, community forums, and customer champion sessions.
Launch Support: Ensure new Contact Center feature launches include adoption-ready materials for immediate CSM and customer use.
Product Feedback: Provide strategic feedback to Product teams based on adoption patterns, customer use cases, implementation blockers, and competitive gaps.
Success Metrics & KPIs
Product Adoption Growth: Increase percentage of customers actively using key contact center features and workflows.
Time-to-Adoption: Accelerate adoption timelines for new rollouts and migrations.
Scalable Asset Reach: Maximize customer engagement through webinars, micro-learnings, and educational content.
CSM Enablement Impact: Measure internal adoption of assets and reduction in repetitive support requests.
Revenue Impact: Contribute to renewals and expansion opportunities tied to product adoption.
Products Supported
Zoom Contact Center (primary focus)
Zoom Phone
Zoom Virtual Agent
Zoom Ecosystem: APIs, RTMs, Webhooks, integrations
Preferred Background
Hands-on experience with contact center or unified communications platforms
Experience in contact center administration, implementation, or adoption/customer success roles - understanding of routing design, omnichannel queues, workforce and quality management tools, and agent/supervisor experience
Familiarity with migration dynamics between contact center platforms and change management for frontline agent teams
Comfort speaking to both technical and operational stakeholders
Salary Range or On Target Earnings:
Minimum:
$76,800.00
Maximum:
$186,200.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
08/20/26
Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.
About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement (https://www.zoom.com/en/trust/candidate-privacy-statement/) for more information of how we use your data.
#LI-Remote
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines
Sourced by ZipRecruiter
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
It services
5,001 - 10,000 Employees
San Jose, CA, US
2011