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Virtual Technical Support Representative Jobs in Virginia

Deliver support through phone, email, live chat, and virtual meetings. * Research, analyze, and ... Escalate complex product or technical issues requiring advanced expertise. * Provide customers with ...

Establishes objectives and directs staff activities to improve technical support practices in the ... This represents the typical salary range for this position. Salary is determined by various factors ...

Establishes objectives and directs staff activities to improve technical support practices in the ... This represents the typical salary range for this position. Salary is determined by various factors ...

Establishes objectives and directs staff activities to improve technical support practices in the ... This represents the typical salary range for this position. Salary is determined by various factors ...

... technical and/or product information as required to respond to customer inquiries. • Create ... or through virtual communication methods. • Ability to position self to reach at or below ...

... technical and/or product information as required to respond to customer inquiries. • Create ... virtual communication methods • Ability to position self to reach at or below shoulder level • ...

... technical and/or product information as required to respond to customer inquiries. • Create ... virtual communication methods • Ability to position self to reach at or below shoulder level • ...

Technical Support Specialist II

Norfolk, VA · On-site

$25.96 - $27.75/hr

... virtual private networks • Proven outstanding organizational skills and the ability to work on multiple projects simultaneously • Demonstrated ability to communicate effectively by phone and in ...

This will include but not be limited to Key Account Managers, Key Account Specialists, other ASR's, Product Specialists, Technical Specialists, Product Service Reps, any internal supporting ...

This will include but not be limited to Key Account Managers, Key Account Specialists, other ASR's, Product Specialists, Technical Specialists, Product Service Reps, any internal supporting ...

Showing results 41-60

Virtual Technical Support Representative information

What cities in Virginia are hiring for Virtual Technical Support Representative jobs?

Cities in Virginia with the most Virtual Technical Support Representative job openings:

Technical Support Specialist I

Arlington, VA • On-site

Bloomberg BNA
Library and Information Services • 51 - 200 employees

$63K - $97K/yr

Other

Posted 9 days ago


Job description

What You Will Do

  • Independently manage customer support requests from initial contact through resolution.

  • Troubleshoot product functionality, workflow, and configuration issues across assigned Bloomberg Industry Group products.

  • Deliver support through phone, email, live chat, and virtual meetings.

  • Research, analyze, and resolve customer issues while meeting established service levels.

  • Identify reproducible software defects and submit detailed documentation to Product and Engineering teams.

  • Escalate complex product or technical issues requiring advanced expertise.

  • Provide customers with product guidance, best practices, and feature recommendations.

  • Collaborate with Product Management, Engineering, Customer Success, Professional Services, and Sales to resolve customer issues.

  • Maintain accurate customer records and case documentation.

  • Contribute to internal knowledge articles and support documentation.

  • Participate in product launches, testing activities, and after-hours support when required.


What You Need

  • Bachelor\'s degree or equivalent combination of education and experience.

  • 3–5 years of client support or technical support experience.

  • Excellent troubleshooting and analytical skills.

  • Strong written and verbal communication skills.

  • Experience supporting SaaS or enterprise software preferred.

  • Ability to manage multiple priorities while delivering exceptional customer service.


Compensation Range: $63,000.00-$97,000.00


Placement in the salary range will be decided upon completion of the interview process.


Salary determination will be determined based on factors including but not limited to relevant experience, demonstrated skills related to the requirements of the role, education, certifications, and geographic location.


Equal Opportunity Bloomberg Industry Group maintains a continuing policy of non-discrimination in employment. It is Bloomberg Industry Group’s policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (“Protected Characteristic”). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics (“Discrimination”). Bloomberg Industry Group, an affiliate of Bloomberg L.P., is a leading source of legal, tax, regulatory, government, and business information for professionals.


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